About

Local BBB:

BBB Serving Southeast Florida & the Caribbean

BBB File Opened:

9/28/2023

Business Started:

8/18/2023

Business Started Locally:

8/18/2023

Business Incorporated:

8/18/2023

Type of Entity:

Limited Liability Company (LLC)

Business Management:

Ms. Melissa Martinez Connelly, Manager

Number of Employees:

1

Licensing information

Additional Information

Refund and Exchange Policy

Refund and Exchange Policy

1. Refund Policy:

a. Refund Eligibility:

• No refunds will be issued for fingerprinting services.
• In exceptional cases, credit for a future service may be provided at our discretion.

b. Credit for Future Service:

• Customers may request credit for a future service in lieu of a refund. Credit can be applied to any future fingerprinting service.
• Credit requests must be made within 7 days of the original service date.
• Credit amounts will be equal to the original service cost and must be used within 6 months from the date of issue.

2. Exchange Policy:

a. Exchange Eligibility:

• Exchanges are not applicable for fingerprinting services.
• Defective materials may be exchanged for replacements within 3 days of receipt.

b. Defective Materials:

• Defective fingerprinting materials, such as fingerprint cards, may be exchanged for replacements.
• Customers must notify us of defective materials within 3 days of receipt.
• Exchanges will only be processed upon inspection and confirmation of defects by our team.

3. Appointment Policy:

a. Appointment Confirmation with Payment:

• All appointments must be confirmed with payment to secure the booking.
• Payment must be made in full at the time of booking to confirm the appointment.
• Failure to confirm the appointment with payment may result in the cancellation of the booking.

b. On-Time Appointments:

• Customers are expected to arrive on time for their scheduled appointments.
• Late arrivals may result in the forfeiture of the appointment slot and may require rescheduling, subject to availability.

c. Rescheduling:

• Customers unable to attend their appointment must reschedule at least 24 hours in advance.
• Failure to reschedule within the specified timeframe may result in a forfeited appointment and may require a new booking.

4. Courtesy Re-Fingerprint Service:

a. Re-Fingerprinting for Quality Issues:

• As a courtesy, we offer a re-fingerprinting service if the initial fingerprints are rejected solely due to the quality of prints, evidenced by a written letter from the state authority, not a third-party agency.
• Customers must present the written rejection letter from the state authority within 30 days of the initial fingerprinting service.
• Re-fingerprinting appointments will be scheduled based on availability.

5. Exceptions:

• Our refund, exchange, and appointment policies are subject to change without prior notice.
• Exceptions may be made at our discretion in extenuating circumstances.

Business Categories

Fingerprinting, Notary Public, Drug Testing, Background Checks