Complaints

• Initial Complaint

  09/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I placed my order on 09/05/2024 and it was delivered to the WRONG address on 09/21/2024 and NOWHERE on their website or during the order process does it state the the company has to use the billing address associated with your debit/credit card. When I received an email stating my order had shipped that's when I saw that my shipping address was changed also. So now I'm out almost $600.00 and someone somewhere has my package.

  Business response

  10/08/2024

  Hello. As stated at the time of purchase, for security reasons and to prevent fraud, we only ship to billing addresses unless it is an FFL transfer item. Moriarti makes sure our potential clients understand our shipping terms and conditions in at least 4 instances :
  At the time shipping address is filled out - a warning appears on top of page in red advising that billing and shipping must match unless it is an FFL transfer item
  Terms and conditions - one has to check the box on agreeing to them before being able to place an order, a warning is also placed on top of page on billing and shipping details
  Order confirmation email states our shipping terms
  Shipment confirmation states our shipping terms
  This is a very common practice in internet transactions to avoid potential fraud. This is done for your protection as well as ours.
  In the future, if you let us know upfront on differences in addresses, we can accommodate with specific procedures put in place, but only if we know upfront.
  Thank you and have a wonderful day!

• Initial Complaint

  07/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Improper and defective parts do not function properly.

  Business response

  07/24/2024

  This complaint has no merit. You purchased an upper receiver in 458 socom caliber with ***** firearms barrel. You were numerously told how to adjust your lower receiver for the rifle to start functioning. Yet, you refuse to follow directions and blame Moriarti for malfunctions. You didn't buy a firearm from us. You bought an upper receiver. You must adjust your lower for the rifle to function. Failure to do so, will cause damage and hazard not only to rifle but to you and people around you. For all to see below, 20 messages of obnoxious behavior:

  Moriarti Armaments LLC <*****************************> Jul 23, 2024, 7:21?AM (1 day ago)
  
  
  to aaron871
  
  
  
  
  
  
  
  Hello *****, Please provide your Order ID and the pictures of your lower set up including the buffer weight. Thank you
  __________
  Moriarti Armaments
  moriartiarmaments.com
  *****************************
  ************
  CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and *** contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are the intended recipient but do not wish to receive communications through this medium, please so advise the sender immediately.
  ITAR WARNING: This email *** contain or attach technical data covered by the U.S. Munitions List and International Traffic in Arms Regulations. U.S. ************************** for export of such technical data from the U.S. is required. Re-export, re-transfer, or disclosure to unauthorized parties, including non-U.S. Persons is prohibited.
  
  On Mon, Jul 22, 2024 at 8:12 PM, *********************;<***************> wrote:
  First name: *****
  Last name: *****
  Email: ***************
  Mobile phone number: **********
  Department: General Customer Service
  Subject: .458 socom
  Comments: On May 11, 2024 I purchased a .458-socom-10.5-*****-upper-build-w-10-slim-mlok-rail. I added the bolt carrier group, lower parts kit, charge handle, and rail. It came as a complete assembled unit arriving on 6/21. This unit constantly fails to feed and fails to eject. Essentially, it does not work. I have tried nearly all commercial ammunition available in 458 SOCOM. I am absolutely dissatisfied and would like to return it for a refund.
  
  
  
  
  ********************* Jul 23, 2024, 7:27?AM (1 day ago)
  
  
  to me
  
  
  
  
  
  
  
  Order id is #******
  Buffer weight is irrelevant. After a shot, the brass is jammed into the chamber so tight it needs to be mortared to be removed.
  
  
  I am completely dissatisfied with this product. Are you refusing a return?
  
  
  Sent from my iPhone
  
  On Jul 23, 2024, at 7:21?AM, Moriarti Armaments LLC <*****************************> wrote:
  
  
  
  
  Moriarti Armaments LLC Jul 23, 2024, 7:34?AM (1 day ago)
  
  Buffer weight is the most important component for your big bore to work. You need 4.3 oz buffer for the gun to work. Please provide the specs of your lower set
  
  
  ********************* Jul 23, 2024, 7:51?AM (1 day ago)
  
  
  to me
  
  
  
  
  
  
  
  The brass is jammed so tight into the chamber after a shot that the **** of the rifle must be pounded on the ground to extract. After the extraction, the brass is scarred up, obviously due to incorrect machining of the chamber. The buffer does not scar the outside of the brass. Improper machining does.
  
  
  I am completely dissatisfied with the quality of my purchase. Are you accepting or refusing the return?
  
  
  
  Sent from my iPhone
  
  On Jul 23, 2024, at 7:34?AM, Moriarti Armaments LLC <*****************************> wrote:
  
  
  
  
  ********************* Jul 23, 2024, 8:06?AM (1 day ago)
  
  
  to me
  
  
  
  
  
  
  
  Please provide a return address. 
  
  
  Sent from my iPhone
  
  On Jul 23, 2024, at 7:51?************************* <***************> wrote:
  
  
  ?The brass is jammed so tight into the chamber after a shot that the **** of the rifle must be pounded on the ground to extract. After the extraction, the brass is scarred up, obviously due to incorrect machining of the chamber. The buffer does not scar the outside of the brass. Improper machining does.
  
  
  
  
  Moriarti Armaments LLC <*****************************> Jul 23, 2024, 8:10?AM (1 day ago)
  
  
  to aaron871
  
  
  
  
  
  
  
  Neither. We are still awaiting on answers to questions posed to start addressing your concern. Thank you
  
  __________
  Moriarti Armaments
  moriartiarmaments.com
  *****************************
  ************
  CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and *** contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are the intended recipient but do not wish to receive communications through this medium, please so advise the sender immediately.
  ITAR WARNING: This email *** contain or attach technical data covered by the U.S. Munitions List and International Traffic in Arms Regulations. U.S. ************************** for export of such technical data from the U.S. is required. Re-export, re-transfer, or disclosure to unauthorized parties, including non-U.S. Persons is prohibited.
  
  
  
  
  
  ********************* Jul 23, 2024, 8:53?AM (1 day ago)
  
  
  to me
  
  
  
  
  
  
  
  Im not a gunsmith, but I will tell you that the assembled lower with the same buffer and spring, cycle just fine when used with my brothers Tromix .458 SOCOM. 
  
  
  Im more than happy to return it to you. Please provide a return address. 
  
  
  Sent from my iPhone
  
  On Jul 23, 2024, at 8:10?AM, Moriarti Armaments LLC <*****************************> wrote:
  
  
  
  
  ********************* Jul 23, 2024, 9:09?AM (1 day ago)
  
  
  to me
  
  
  
  
  
  
  
  Im dissatisfied with my purchase and would like to return it. Please provide a return address ASAP. I cannot make this any clearer.
  
  
  Sent from my iPhone
  
  On Jul 23, 2024, at 8:52?************************* <***************> wrote:
  
  
  ?Im not a gunsmith, but I will tell you that the assembled lower with the same buffer and spring, cycle just fine when used with my brothers Tromix .458 SOCOM. 
  
  
  
  
  Moriarti Armaments LLC <*****************************> Jul 23, 2024, 11:21?AM (1 day ago)
  
  
  to aaron871
  
  
  
  
  
  
  
  Sir, with all due respect, you didn't purchase a pair of jeans to be dissatisfied with. You purchased a firearm component, a complete upper, which you must mate correctly for it to function properly. All our sales are final but in order to address warranty claim (repair and/or exchange), you need to provide us with necessary information, as requested earlier. Please contact us at a time when you are ready to proceed. Attached is our general terms which you had received with your purchase, the link below outlines our policies to which you had agreed prior and upon making your purchase. Thank you
  
  
  __________
  Moriarti Armaments
  moriartiarmaments.com
  *****************************
  ************
  CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and *** contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are the intended recipient but do not wish to receive communications through this medium, please so advise the sender immediately.
  ITAR WARNING: This email *** contain or attach technical data covered by the U.S. Munitions List and International Traffic in Arms Regulations. U.S. ************************** for export of such technical data from the U.S. is required. Re-export, re-transfer, or disclosure to unauthorized parties, including non-U.S. Persons is prohibited.
  
  
  
  One attachment Scanned by Gmail
  
  
  
  
  
  
  
  
  ********************* Jul 23, 2024, 1:53?PM (21 hours ago)
  
  
  to me
  
  
  
  
  
  
  
  As already stated:
  My product is defective. The lower it is mated to works perfectly with similar uppers of the same specifications. Due to the poor quality of your product I am not interested in an exchange. 
  
  
  I understand from your last email that you are refusing a return and refund. 
  
  
  Sent from my iPhone
  
  On Jul 23, 2024, at 11:21?AM, Moriarti Armaments LLC <*****************************> wrote:
  
  
  ?
  <Moriarti-GeneralPolicy-3.pdf>
  
  
  
  
  Moriarti Armaments LLC <*****************************> Jul 23, 2024, 4:08?PM (19 hours ago)
  
  
  to aaron871
  
  
  
  
  
  
  
  Please see our previous messages. It is industry standard to provide required information. We received no supporting evidence from you, just a blank statement. We cannot proceed. Once you change your mind on supplying us with required info, we will start addressing your concerns. Thank you
  
  __________
  Moriarti Armaments
  moriartiarmaments.com
  *****************************
  ************
  CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and *** contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are the intended recipient but do not wish to receive communications through this medium, please so advise the sender immediately.
  ITAR WARNING: This email *** contain or attach technical data covered by the U.S. Munitions List and International Traffic in Arms Regulations. U.S. ************************** for export of such technical data from the U.S. is required. Re-export, re-transfer, or disclosure to unauthorized parties, including non-U.S. Persons is prohibited.
  
  
  
  
  
  <Moriarti-GeneralPolicy-3.pdf>
  
  
  
  
  ********************* Jul 23, 2024, 4:21?PM (19 hours ago)
  
  
  to me
  
  
  
  
  
  
  
  Ill weigh the buffer and get back to you. But the weight of the buffer is unfounded.
  
  
  After a shot, the cartridge is stuck in the action to the point that even mortaring the rifle will not always remove the case. This requires zero movement or operation from the buffer. This is quite obviously improper machining of the action.
  
  
  Furthermore, it is not my responsibility to prove to you that your product is unacceptable. I will gladly send it to you and you can inspect it for yourself.
  
  
  Please provide a return address.
  
  
  Sent from my iPhone
  
  On Jul 23, 2024, at 4:08?PM, Moriarti Armaments LLC <*****************************> wrote:
  
  
  
  
  ********************* Jul 23, 2024, 8:04?PM (15 hours ago)
  
  
  to me
  
  
  
  
  
  
  
  Buffer weight is standard 3oz 
  I have searched and cannot find anyone that makes a 4.2 ounce buffer. 
  
  
  Below are photos, starting with a borescope shot of a stuck case, general condition of the upper, case length and photos of the scored/ stuck cases after removal. 
  
  
  
  
  
  
  
  
  
  Sent from my iPhone
  
  On Jul 23, 2024, at 4:21?************************* <***************> wrote:
  
  
  ?Ill weigh the buffer and get back to you. But the weight of the buffer is unfounded.
  
  
  
  
  Moriarti Armaments LLC <*****************************> 9:00?AM (2 hours ago)
  
  
  to aaron871
  
  
  
  
  
  
  
  HI *****. Thank you for this info. That's what we anticipated the issue was when you were describing the problem. You don't have enough power in your lower. For big bores, including 458 socom, you need 4.3 oz carbine buffer. We have it available here or you *** search by photo image to see on other suppliers to carry those. *************************************************************************************************************************
  Please amend your lower with the heavier buffer weight as the use of 3oz AR15 buffer *** cause damage to your barrel and BCG. We recommend for you to clean it from any residue left before running it again with the correct set up.
  Thank you and please keep us posted.
  
  __________
  Moriarti Armaments
  moriartiarmaments.com
  *****************************
  ************
  CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and *** contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are the intended recipient but do not wish to receive communications through this medium, please so advise the sender immediately.
  ITAR WARNING: This email *** contain or attach technical data covered by the U.S. Munitions List and International Traffic in Arms Regulations. U.S. ************************** for export of such technical data from the U.S. is required. Re-export, re-transfer, or disclosure to unauthorized parties, including non-U.S. Persons is prohibited.
  
  
  
  
  
  ********************* 10:16?AM (1 hour ago)
  
  
  to me
  
  
  
  
  
  
  
  Im gonna get a 4.2 ounce buffer installed in this rifle and continue this complaint. This is absolutely absurd. A buffer is in no way responsible for stuck cartridges. 
  
  
  When a round is chambered and primer detonated, the brass is then frozen in the action. The bolt carrier group never moves, that buffer is never moved or actuated. When the bold carrier group is forced out of battery, the brass cartridges are scarred and deformed. It is so obvious that a child would know this has nothing to do with a buffer. 
  
  
  Please tell me what your next excuse is going to involve so that I can get that process started as well.
  
  
  You are obviously playing a game and trying to avoid responsibility for defective and frankly dangerous parts. 
  
  
  Your reputation proceeds you in this matter. Ive had the unfortunate experience of researching your companies customer satisfaction. 
  
  
  This is a common instance where you sell unacceptable products and refuse any recourse based upon other parts required to complete the assembly. Youre playing the game of checking boxes for the benefit of a **** credit card dispute. Youre clearly banking on the credit card system not understanding how a rifle works.
  
  
  I am in the process of contacting and gathering names of your other frauded customers. With todays Internet they are not hard to find. Once they are gathered we will move forward with my attorney. Fortunately, there is no retainer needed and no cost incurred unless we win our case.
  
  
  I have unlimited resources and unlimited time. I have already ordered a replacement upper from Tromix and am making this my job to see to it that you are held accountable for what you were doing.
  
  
  Sent from my iPhone
  
  On Jul 24, 2024, at 9:00?AM, Moriarti Armaments LLC <*****************************> wrote:
  
  
  ?HI *****. Thank you for this info. That's what we anticipated the issue was when you were describing the problem. You don't have enough power in your lower. For big bores, including 458 socom, you need 4.3 oz carbine buffer. We have it available here or you *** search by photo image to see on other suppliers to carry those. *************************************************************************************************************************
  Please amend your lower with the heavier buffer weight as the use of 3oz AR15 buffer *** cause damage to your barrel and BCG. We recommend for you to clean it from any residue left before running it again with the correct set up.
  Thank you and please keep us posted.
  __________
  Moriarti Armaments
  moriartiarmaments.com
  *****************************
  ************
  CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and *** contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are the intended recipient but do not wish to receive communications through this medium, please so advise the sender immediately.
  ITAR WARNING: This email *** contain or attach technical data covered by the U.S. Munitions List and International Traffic in Arms Regulations. U.S. ************************** for export of such technical data from the U.S. is required. Re-export, re-transfer, or disclosure to unauthorized parties, including non-U.S. Persons is prohibited.
  
  On Tue, Jul 23, 2024 at 8:04 PM, *********************;<***************> wrote:
  Buffer weight is standard 3oz 
  I have searched and cannot find anyone that makes a 4.2 ounce buffer. 
  
  
  Below are photos, starting with a borescope shot of a stuck case, general condition of the upper, case length and photos of the scored/ stuck cases after removal. 
  
  
  
  
  
  <image0.jpeg>
  <image1.jpeg>
  <image2.jpeg>
  <image3.jpeg>
  <image4.jpeg>
  <image5.jpeg>
  <image6.jpeg>
  <image7.jpeg>
  <image8.jpeg>
  
  
  
  
  
  
  Moriarti Armaments LLC <*****************************> 11:06?AM (36 minutes ago)
  
  
  to aaron871
  
  
  
  
  
  
  
  Thank you for providing your Opinion, but it is solely yours. Simple ****** will answer a lot of your questions, here it is below if you lack the experience of googling the issue:
  Educate yourself before using your firearm pausing danger for you and yourself. Good luck to you!
  Sent by Copilot:
  Using an incorrect buffer system in a .458 SOCOM rifle can lead to several issues:
  Malfunctions: The rifle *** experience frequent jams, failures to feed, or failures to eject. This is because the buffer system plays a crucial role in the cycling of the action12.
  Increased Wear and Tear: An improper buffer system can cause excessive wear on the bolt carrier group and other internal components, potentially leading to premature failure2.
  Recoil Management: The .458 SOCOM is a powerful round, and an incorrect buffer system can result in poor recoil management, making the rifle harder to control and shoot accurately1.
  Safety Concerns: In extreme cases, using an incorrect buffer system could lead to unsafe operating conditions, such as overpressure situations or parts breakage2.
  
  __________
  Moriarti Armaments
  moriartiarmaments.com
  *****************************
  ************
  CONFIDENTIALITY NOTICE: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and *** contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are the intended recipient but do not wish to receive communications through this medium, please so advise the sender immediately.
  ITAR WARNING: This email *** contain or attach technical data covered by the U.S. Munitions List and International Traffic in Arms Regulations. U.S. ************************** for export of such technical data from the U.S. is required. Re-export, re-transfer, or disclosure to unauthorized parties, including non-U.S. Persons is prohibited.

  Customer response

  08/05/2024

   
  Complaint: 22036249
  
  I am rejecting this response because:

  The upper receiver is clearly defective. If the vendor has a difference of opinion, why does he not allow me to return it for his inspection?

   

  
  Sincerely,
  
  *********************

  Business response

  08/06/2024

  There is still no evidence that the lower receiver was adjusted to needed specs. We are not here to argue but simply provide assistance how to make your firearm when put together from various manufacturers to work. If you reject to follow directions, we assume no responsibility in such. Once the lower is put together correctly, please see attachment for 458 Socom pistol performance. Thank you

  Customer response

  08/06/2024

   
  Complaint: 22036249
  
  I am rejecting this response because:
  

  Per vendors instruction a 4.2 ounce buffer was purchased and added. It resulted in catastrophic damage to the upper. Upper receiver, barrel, and, bolt are jammed and will not release.
  

  Prior to this damage, I requested that this be returned and inspected and was denied. So I moved forward with the recommendation from the vendor. Now that this upper is damaged, I would like to return it.  

  
  
  Sincerely,
  
  *********************

  Business response

  08/06/2024

  1. We recommended 4.3 buffer, not sure why you keep referring to buffer as 4.2, continuously

  2. We advised you to cease using 3 oz buffer as it may lead to catastrophic damage to the upper, specifically BCG and Barrel

  3. We can examine the upper, all prices could be found in the following link shall the technical inspection proof the user mishandling of the firearm: *******************************************************

  Please follow the instructions carefully. We will need you to include your buffer and ammo used with your shipment, otherwise we will not be able to address your RMA. RMA form is attached.

  without Return Request #s will not be accepted at our warehouse.
  Please send return to:
  Moriarti Armaments
  Attn: ****************** / RA #
  *******************************
  Returns can only be accepted for 7 days from the date of this email. Once your return has been received, it will be inspected to verify that it is in original condition and no modifications were made. This process can take up to 7 business days.
  We will contact you via email with confirmation on your RMA receipt and further steps.
  Please email ***************************** referencing your Order ID with any questions. We appreciate your business!

• Initial Complaint

  06/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  - I previously contacted this company via phone and an actual person answered. Since placing a legit order, I have had zero answered calls. - Only after placing order did I receive the message that the order would take 2-4 business weeks to ship and receive package. However, it states that they immediately begin working on the order as soon as it is submitted and you can not alter or cancel the order at any time. Yet, 2-4 business weeks to ship? and receive?- There are several reviews that I saw after the order about horrible customer service and horrible shipping and delivery times. - It miraculously only took 1.7 seconds for them to deduct the purchase price out of our bank account.

  Business response

  06/19/2023

  You had placed an order on 6.07.23. The order was fulfilled and shipped to you on 6.08.23. It was delivered on 6.12.23 at your billing address.
  Delivered, In/At Mailbox
  ************, ** 72335 
  June 12, 2023, 2:38 pm

  On June 14, you file a complaint with BBB regarding our shipping times. So, the complaint is about our Policy and Terms and Conditions. We are a privately held company and just like the BBB, who accepts frivolous complaints because it's in their terms and conditions, i.e., anyone can make a complaint, we are setting our Terms and Policies to accommodate a smooth running of our business. All our Terms, including shipping and turn around times are specified exactly three times at the time of purchase. For those who fail to read, here is the breakdown:

  1. Moriarti is not Amazon. 

  2. Moriarti is not a dealer but a MANUFACTURER. All our orders are custom made to order. Processing of such begins once the order is placed.

  3. ETA is provided to you at the time you are inputting your personal information to place an order.

  4. ETA is provided to you before you are placing an order and acknowledging that you read our Terms and Conditions

  5. ETA is provided to you with purchase confirmation

  6. We require payment upfront for all goods and services

   

• Initial Complaint

  04/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 3-23-2023 I placed an online order with this company. I received the order 3-31-2023. I noticed a piece missing, a castle nut. I purchased the castle nut locally. On 4-1-2023, I sent an email stating my order was missing a castle nut. I was asked to send a picture of what arrived. I stated I had assembled everything, but was missing the castle nut. The response was again to send a picture. So I took the picture from their website and omitted the castle nut and sent back. The response was that I needed an actual picture of what I received. I stated that it was a picture of what I received and again I had assembled the contents and was not going to disassemble it to show what was missing when it was the castle nut. All I am looking for is to be sent the missing part I paid for.

  Business response

  04/12/2023

  Hello. Even though the original order shipped is pre-fixed by a manufacturer, we shipped the missing part on April 6, upon learning about the matter. The client had received his missing part on April 10, 2023, according to tracking information, that's attached.

  Both trackings for the order are listed below and are delivered to client's billing address via USPS:

  03/29/2023
  9405811206214359820952
  

  04/06/2023
  9400111206214191977957
  

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩