Complaints

• Initial Complaint

  01/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  WoodSpring Suites ***** ************* from Dec 14, 2022 to Dec 15, 2022 (Expedia itinerary #**************).This hotel has a strong misleading advertising and a horrible staff especially the manager. I booked my room on the 14th of December a few a hours before arriving.. the room type and the pictures In Expedia was never matched the room it was misleading and not true the room looks good and big in Expedia website but the real room looks small and trash.. I called the hotel to check inn and when I arrived to the hotel around 2am no front desk was in the hotel or any staff it was only phone to call and the front desk arrived after two hours to give me my room key which make me and my wife and my two year old son stay waited two hours in unsafe areas and was too cold, after two hours around 4am the front desk arrives and he gives me very dirty small room, I asked him to change it However the alternative room was so bad as well when I asked him to change he said no because I booked through Expedia and if I booked through the hotel directly he would help me for a better room. The room was so small not as Expedia show in the website evidence of misleading and misinformation. The room was dirty and smells cigarettes, the bed was dirty and damaged, the bedsheet was stained and was no ****** sheet, the room has bugs and flies everywhere. No toilet paper and no towels. The room was so cold when I turned the A/C to heat started smelling like smoke and then it caused my three year old son to caught because he was allergic to this smell which I was have to get him allergic medication from ********** Next day when I asked to speak to the manager, the front desk told me that the manager not in duty's and unfortunately because I booked the room from Expedia the manager has nothing to do. Finally I called after two days to speak to the manager the manager her name is miracle she was so rude and hanged up on my face.

• Initial Complaint

  11/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Below you will find all of the supporting documents along with a detailed report of the events that transpired at Woodspring Suites in *****, ******* on October 31, 2022.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩