Complaints

• Initial Complaint

  07/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  BUSINESS WILL NOT PAY CLAIM AND WILL NOT SPEAK NOR EMAIL CONCERNING CLAIM.

  Business response

  07/16/2024

  RE: Complaint ID ********

  Good afternoon, 
  

  Thank you for bringing this matter to our attention. We apologize for any perceived inconvenience. Unfortunately, our clients insurance company went into receivership and the claim was assumed by the Florida Insurance ******************** (FIGA). However, our firm was able to negotiate a favorable resolution with FIGA to the clients satisfaction. Once the insurance proceeds were issued, the firm needed cooperation from the customer and their mortgage company in order to fully endorse the check. The customer filed their complaint with the ******************** on July 8, 2024 requesting the desired settlement of [c]ontact by the business. Our firm was able to have a telephone conference with the customer on July 12, 2024. The firm followed up with written correspondence on July 15, 2024 memorializing the call and requesting further contact to finalize the check processing sequence with the mortgage company. This process is required under Florida law before the firm can deliver the proceeds to the customer. We look forward to the anticipated cooperation from the customer and their mortgage company so that the firm may finalize payment. Thank you for your time and attention to this matter. 

  Regards, 

  Your Insurance Attorney, PLLC.

  Customer response

  07/16/2024

   
  Complaint: 21954737
  
  I am rejecting this response because: statues have not been established nor by FIGA nor attorney.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 4/1/2024 a water leak from the shower was discovered in my house. On 4/3/2024 I filled a claim with the home insurance company- Claim # ************* On 4/5/2024 I sign up with Your Insurance Attorney company that promised to take care of everything and at no cost to me. I continued to be in contact with the home insurance, looked and scheduled several quotes from contractors and finally signed up with one of them to get repairs going. The contractor started work on 4/22/24.All this time I spent money on purchasing materials for the renovation.All this time have never heard fromYour Insurance Attorney. When I called the home insurance to ask what their estimate for the repair was, they told me that it was sent to the attorney on 4/12/24. The attorney never contacted me, never let me know what they found, never initiated contact. I finally contacted them, and every time I got the desk that found several excused not to put me in contact with the person in charge of my case. I called at least 10 times with no result or meaningful discussion.On 4/19/24, I finally got hold of *************************/claims representative and asked her about the papers received from insurance and what I need to do to terminate my relationship with her company. I was advised to write a letter to that extend, which I did on 4/21/24. Never heard from them again until I asked the insurance when will I receive the check for the work because I need to pay the workers. Home insurance advised me that the checks were sent to lawyers, which have not told me about them not even today. After requesting to talk to supervisor, attorneys, etc, I was told somebody will get back to me. As of today 5/2/24 nobody contacted me. We are leaving in dust, chaos, and displaced and Your Insurance Attorney have not done anything to help, but wants the money that home insurance provided for repairs. They need to write a letter to the home insurance, telling them that our contract has been terminated. Thanks

  Business response

  05/21/2024

  An attorney from Your Insurance Attorney, PLLC spoke with ************ on May 14, 2024 via telephone. Her concerns were addressed and legal representation was terminated,as requested. The check in question was received by the office and has been sent to ************* via ***** and a tracking number was provided to ************* via electronic correspondence. Your Insurance Attorney, PLLC has spoken to ************ directly and reached a resolution since the date of the Complaint.

  -***********************************. as the responding attorney for Your Insurance Attorney, PLLC 

  
  

  Customer response

  05/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩