Complaints

• Initial Complaint

  12/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I closed on my house in December 2023. About 9 months later all my appliances suche as range, refrigerator, microwave, dishwasher, start giving problems. I called the manufacture of the appliances "Whirlpool" to report issues immediately. ********* made arrangement with a contracting company calls "Flamingo Appliance Service" to come to my house and doing the repair or the replacement of the broken appliances. Flamingo called my house and originally requested that I pay ahead for the repair before scheduling the house visit alleginf that my appliances are out of warranty. It wasn't until I treatenned to file a complaint through the Better Business Bureau against "Whirlpool," the builder put me in contact with the manufacturer customer **********************. Immediately the scheduled for Flamingo Appliance Service to come to my house. On Thursday, November 14, 2024 Flamingo called and we schedule for them to come to the house on November 18, 2024 at and still requested that I pay $149.00 if I am out of warranty. I confirmed the appointment scheduled for November 18 in a text message repying to the text that was sent to my cell phone by a Flamingo Appliance service representative on the telephone number ************. The representative of Flamingo Appliance service replied to my scheduling confirmation with this message "I appreciate your confirmation. We look forward to servicing your appliances. Please don't hesitate to contactus if you need any more help. Feel free to call us at ************, visit our website. have a great day. On November 17 at 7:39 PM I received another message from Flamingo Appliance Service stating: "This is Flamingo Appliance Service to remind you of your appointment scheduled for 11/18 MON 12-3. The technician will call you when he is on route to confirm that you are home. We will need live confirmation by phone prior to his/her arrival to avoid rescheduling this appointment *******. We look forward to seeing you!Since then no contact from no one.

  

  Business response

  12/30/2024

  Thank you for bringing this to our attention. After thorough research, our records show that one of our certified technicians was at your home on 11/18/24.  The technician inspected and tested the microwave and found that it was working properly. Please see attached. 
  
  If you are still having issues with your appliance, we would be happy to schedule an appointment for a technician to reassess it. If you are requesting for your appliance to be replaced, you will need to contact Whirlpool directly at ************ as we are a third-party repair company and do not make decisions regarding product replacement.
  
  Thank you. 

  Customer response

  12/30/2024

   
  Complaint: 22712172
  
  I am rejecting this response because:
  If the appliances were working properly why would I be filling the complaint and this technician is definitely lying not saying he told me that parts were ordered and as soon as the parts arrived they would call me back to schedule the repair 
  Sincerely,
  
  ******* *****

  

  Business response

  12/30/2024

  Could you please advise which appliance(s) is/are still not working properly and what the current issue is with the appliance(s)?  Thank you. 

• Initial Complaint

  12/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  3rd party working for whirlpool On December 9th, I initially reported that my Whirlpool refrigerator was not cooling. A technician was scheduled to visit on December 11th. At that time, I was told the technician would order the necessary parts, which would take 2 to 3 business days to arrive.On Monday, December 16th I followed up on the part and was told they were still waiting on another item. On Tuesday, December 17th, I received an email stating that the part had arrived and was instructed to schedule an appointment. I promptly scheduled the service for Thursday, December 19th. However, no one showed up, and I was not notified that the appointment was canceled.When I reached out to the company to inquire about the no-show, I was informed that the part had still not arriveddespite having received an email stating otherwise. Now I am being told that the technician cannot come out until December 24th, and only if the part arrives by then.This experience has left me extremely frustrated and disappointed. To make matters worse, I requested a temporary refrigerator until mine could be repaired, but this request was declined. The lack of communication is unacceptable. When a customer schedules an appointment, that date should be treated as a priority, and any changes should be communicated promptly and courteously.I am requesting an immediate resolution to this matter. The ongoing delays and poor communication have been very disappointing and inconvenient.

  

  Business response

  12/30/2024

  Good afternoon, 
  
  We completely understand the sensitivity of this matter. We strive to repair our customers' essential *********************** as conveniently and quickly as possible.  This type of complaint is of great importance to us so we can improve the quality of service that all our customers deserve.  It appears that prior to the technician's arrival on 12/19/24 he found that one of the parts ordered was damaged or missing a piece which resulted in the part being reordered.   These scenarios are also frustrating to us as we are at the mercy of the manufacturer and parts distributors regarding the availability and quality of the parts ordered.  Please note that we do not provide appliance loaners as we are only a repair service provider for Whirlpool and Whirlpool family brands.  
  
  After further review we do see that your repair was completed on 12/24/24.  
  
  Thank you for bringing that matter to our attention. 

• Initial Complaint

  12/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were told to fix our washing machine. It would cost close to $800 which is more than buying the washing machine new. The gentleman that was here gave me mixed answers on what would fix it. We paid the nonrefundable $149 no service charge and then called another company who came out and was willing to fix it and fixed it for 210$

  

  Business response

  12/16/2024

  Thank you for reaching out regarding your refund request. 
  We understand that this situation may be frustrating, and we appreciate the opportunity to address your concerns. However we are not able to find your service history with the information you have provided in your complaint. Notwithstanding our minimum labor fee of $149.00 is non-refundable and includes the technician's trip and diagnosis.  

  Customer response

  12/31/2024

  The next company fixed our machine and it was something completely different than what flaming stated. So we paid for exactly NOTHING. THIS COMPANY IS A JOKE 

  Customer response

  01/02/2025

   
  Complaint: 22685315
  
  The next company fixed our machine and it was something completely different than what flaming stated. So we paid for exactly NOTHING. THIS COMPANY IS A JOKE
  
  
  Sincerely,
  
  **** *****

  Customer response

  01/02/2025

  I think at the minimum you should show my comments that they dont have my service record. That shows they are a scam company. They show up to collect $149 and leave, thats their business!!

• Initial Complaint

  12/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Flamingo Appliance came out to fix our 1 year old Whirlpool oven, right at the door said came out before said there was an infestation of roaches wouldn't fix it, I looked at floor not one ***** appeared, looked at reviews and alot of reviews saying the same thing they come out won't fix appliances say there is a infestation of bugs, because they want the month for a service fee which is ****** they don't want to do work on the extended warranty, also i took a picture saw maybe 2 bugs, I see that they are doing business like this by ****** review very dishonnest

  

  Business response

  12/16/2024

  Thank you for reaching out to us. Our records show that at your previous service appointment on 12/13/24 the technician found a bug infestation which he documented and reported to Whirlpool **** **********) . See pictures attached. As your extended warranty will not cover for that repair, in order to proceed with an appointment we would need proof of extermination and confirmation that you agree to pay the complete estimate which will be provided at the time of the visit including our service fee of $149.00 for the technician to assess your appliance (plus parts and extra labor for repair). Alternatively, you can contact your extended warranty to request an authorization code to cover the visit and repair.  Once we receive the above, we can proceed to schedule an appointment.  Furthermore, for the safety of our technician, in order to proceed with your appointment we would also need confirmation that your appliance has been cleaned. Thank you. 

• Initial Complaint

  12/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a maytag washer that is inoperable. I contacted Maytag whom sent me to Flamingo Appliance as this is who holds the contract for them. They came out plugged in my washer and then said we'll you need a new interface typed in the model number and said we'll its not made anymore you need a new washer. Mind you he did not take anything apart he did not try to repair anything he did not lift a tool. I searched the part he claims to be unable to find and I found it in more than a few places. I called the service customer ********************** and said would I have to pay another service charge if I bought the part seeings how I paid 149 for 30 seconds of nothing. They said yes. I would this is ridiculous! And it's taking advantage of people. They did not try to find the part they did not try to repair anything! 30 seconds if that he was here. Nice man but did nothing. And Flamingo was as rude as they could be via the phone when I called and politely asked for him to please come try to take it apart or something. Absolutely ridiculous.

  

  Business response

  12/09/2024

  Thank you for bringing this matter to our attention. 
  
  
  We apologize for the experience described. We have confirmed with our **************** that the specific part needed for your repair is out of stock with our local vendor and manufacture. The part can be ordered but we would not be able to provide any kind of eta on it.
  
  
  As a ********* trusted certified company, we can only install factory certified parts. If the part you have located is a Whirlpool certified part, our technician will be able to install it. Please bear in mind that we do not provide any warranty in parts not purchased through us. We do provide a 90 day warranty in labor.
  
  
  If you were able to locate the part I would suggest to contact us directly prior to purchasing it so we can confirm it is being purchased from an authorized vendor.
  
  
  We do take into consideration the $149.00 paid for the service visit in case you want to proceed with repair. Please note that the estimate is valid for 30 days and will be emailed to you.

• Initial Complaint

  12/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is the warranty company for my washing machine. I have 8 claims total, theyve came out and fixed the machine. Thirty minutes later the machine breaks again. Ive thrown away $300 worth of clothing, and comforters total due to the washing machine breaking mid wash after they said it was fixed. They have cancelled my appointment multiple times, i have had to spend nearly $150 in a laundromat since. Ive told this company 25 times that i live by myself and i dont get home from work until 4:30. 8 out 15 appointments have been scheduled when no one can be here. The technician will call me on those days and tell me h*** keep me posted if he can come back around at the end of his route and then i dont hear from them again. I dont get a reschedule call, i have to call them. This is ridiculous!!!!!

  

  Business response

  12/09/2024

  We are sorry to hear your appliance is malfunctioning and understand the frustration this can cause.  As we strive to complete repairs the first day, some repairs may take multiple visits due to the complexity of the malfunction your appliance is experiencing.  We also work closely with the manufacturer to document these types of repairs. 
  
  
  Your time is valuable to us.  Due to routing circumstances, we are not able to guarantee a specific time for the technicians arrival. We do provide a 3-hour timeframe that is sent via text and email the evening prior to a scheduled appointment. This allows our customers to make proper arrangements needed for the service visit.
  
  
  We look forward to completing your repair soon.

  Customer response

  12/09/2024

   
  Complaint: 22646462
  
  I am rejecting this response because i have proof that i have not received a text the night before to confirm that 3 hour window multiple times. I have received a text the day of, which i am working when i receive the text and the window i get is from 11-1 or 11-2. I do not get off work until 4pm. When the technician calls to see if Im home i tell him i wont be until 4. Ill get a response Ill see if i can swing by after, Ill let you know. I dont get anything after this conversation. Majority of the time i have to call and reschedule instead of the company calling me trying to fix my machine that has failed 6 times after theyve come out.
  
  Sincerely,
  
  ****** **********

  

  Business response

  12/18/2024

  Due to routing circumstances, we are not able to guarantee that a specific customer's appointment will be the last call of the day on the technician's route.  We do document the request, and our dispatch department will do their best to make the accommodation, but we are very clear with our process that although the request has been noted, it is not 100% guaranteed. 
  
  
  Our process calls for a text message and/or email to be sent to our customers the evening prior to their scheduled appointment advising of the 3-hour timeframe for the technician's arrival.  There could be isolated technical issues with our system where the notifications may not be sent the night prior to the appointment, and in those occasions, we will send the notification the morning of the appointment.  It appears that we did have said technical issues during one of your schedule appointments.  We do apologize for an inconvenience this may have caused. 
  
  
  Your appointment currently scheduled for Thursday, 12/19/24 has been noted with your request for the last of appointment of the day.  As always, we will do our best to accommodate your request.  Thank you and we apologize for any inconvenience. 

• Initial Complaint

  12/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Avoid Flamingo Repair at All Costs The Absolute Worst Service If I could give zero stars, I would. Flamingo Repair has been hands down the most frustrating and incompetent service company I have ever dealt with. My experience has been a nightmare from start to (still not) finished. First, their **technicians dont show up**. Yes, you read that correctly*they just dont show up*. I've scheduled and rescheduled **seven appointments** for what should be a simple fix, and the issue is still unresolved. On the rare occasion someone does arrive, theyre either unprepared, leave without fixing anything, or seem to have no idea what theyre doing. The **wait times are absurd**. They give you a ridiculous **8-hour appointment window**, making it nearly impossible to plan your day. And guess what? They *still* don't show up on timeor at all! This company has zero respect for your time. Calling them for updates? **Good luck.** They dont answer the phone, and when they do, the representatives are either unhelpful or dismissive. Its like theyre running a masterclass in how *not* to provide customer **********************. The level of **unprofessionalism** from their technicians and staff is truly astounding. The technicians who actually showed up seemed confused and undertrained. How is this company even operating? Flamingo Repair is a **perfect storm of incompetence, disrespect, and outright failure to provide the services they claim to offer.** Save yourself the hassle, time, and sanityfind literally *anyone else*. I still don't have a working dishwasher and it's been 3 months. They are the contract I have my warrantee with. I am resigned to handwashing dishes from here on out.Would not recommend Flamingo Repair to anyone.

  

  Business response

  12/16/2024

  Hello ******* *********,

  I am sorry to hear you are having malfunctions with your dishwasher.  We completely understand the inconvenience this can cause you.  However, we are here to help in anyway we can.  I have investigated your service history and from what we gathered, our technicians have been to your home 5 times.  At first that may seem excessive but it seems you had multiple issues causing your dishwasher to malfunction.  The technician found the bottom spray not operating on the first visit.  He replaced the **** tested the unit, and all was working as designed.  The second visit, F10E2 error code populated which is related to an electrical error.  The technician ordered parts and returned on 11/14.  You did have a cancellation noticed which was due to the parts not being available before 11/14.  On 11/20 upon further inspection, the technician found the drip pan full of water and the unit not being level.  He realigned the unit, completed testing and all was working as designed.  We received another dispatch which was scheduled for 12/04.  On this visit the technician noticed there were excessive suds.  He cleaned and flushed the unit out and all was working as designed upon inspection.  On 12/06, we have notes that you advised the technician the unit was working and no further services were needed.  Please advise if you are still having issues with your dishwasher and one of our dedicated team members will be happy to contact you to set next steps.

   

  Kindest Regards,

  Flamingo Appliance Service.

• Initial Complaint

  11/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The whole point of the service appointment was to diagnose the problem and have the diagnosis documented before moving forward with any repair/replacement. This was a 2nd opinion diagnostic and need diagnosis which was the point of the service. I was told I would receive this day of service. I followed their directions- texting customer ********************** # for help every day asking/begging for the report for a whole week since they never sent me the report which was the whole point of my paying the $150 service fee. - to get a diagnosis. It is unacceptable I had to wait a full week. Besides that, the report had a list of observations and no clear diagnosis since Kitchain Aid customer ********************** said that a sealed tech would need to come diagnose. I paid for a diagnosis - I did not pay for a list of ambiguous observations that could be open to interpretation. This was supposed to be a 2nd opinion with a clear diagnosis. I emailed customer ********************** many times requesting them to limit the list of observations which was not asked for, not what I paid for, not needed and they refuse to revise the report limiting a few observations for my own report I paid for. Customer ********************** said they were crucial notes for diagnosis and won't revise. This makes no sense since there can be no diagnosis since a sealed tech needs to come out to diagnose and I will not be paying for that service because many parts are discontinued and no point with moving forward with repair. Bottom Line: I never asked for notes on my report or a description. I paid for a diagnosis: if can't diagnose, it should say that a sealed tech would need to come out and diagnose. I told them revising a simple unneeded observation on the report would suffice but they don't care about what customer wants or that I was told I would get a diagnostic report on my day of service. I did not get what I paid for. If you would like to make this right, see my email to customer ********************** and revise the report and send back.

  

  Business response

  11/26/2024

  We apologize in the delay in providing you with the technician's report. We show the report was provided to you via email on 11/15/2024.  We understand your concern regarding the technician's assessment of your unit.  After carefully reviewing your service history, we can confirm that the technician was very thorough in clearly documenting his findings. He also contacted the manufacture's engineering department for confirmation and documentation; they agreed with his diagnosis. The diagnosis provided to you is a clear description of the all the issues found by the technician.  A sealed system repair is needed; however, repair cannot be completed as a majority of parts needed to complete the repair have been discontinued due to the age of the unit.  We are not able to revise the technician's notes because it would not be accurate to his findings and goes against Whirlpool's protocol. Thank you. 

  Customer response

  12/02/2024

   
  Complaint: 22581768
  
  I am rejecting this response because:

  Customer ********************** has refused to accommodate my request and resolve this but I am hopeful they can make it right. I am requesting a revision of my diagnostic report. I received a report listing observations without a clear diagnosis. I paid $150 for a documented diagnosis, not for descriptive symptoms.

  A diagnosis is identifying the root of the problem. In my case, I have the Whirlpool reference number regarding the conversation between the tech and Whirlpool. ********* said "Need a tech that is sealed system certified to access system to check pressure".  Why is that not in his report? That is the crucial piece of information that Whirlpool's engineering department confirmed. Basically, the diagnosis cannot be determined as of yet because a sealed system tech repair is required for a proper diagnosis. The report should clearly state this. 

  Therefore, I would like a diagnosis page to include this finding

  Diagnosis Page:

  *Unit not cooling properly.
  *Thermistors checked and functioning.
  *Compressor excessively hot.
  *Whirlpool **** **********) confirmed that a sealed system certified technician is needed to check pressure.
  *Repair cannot proceed due to discontinued parts.

  Observations Page:Separate page listing all technician observations. I do not need this page because all I need is the diagnosis. but if you have to give it to me that is fine. Just want it on a separate page.

  This revision is straightforward, and I urge you to address it promptly.

   You say you are not able to revise the technician's notes and against whirlpool protocol. The tech was not honest when he "failed to mention" that a sealed certified tech is required to diagnose. I have detailed notes from Whirlpool on the referenced conversation .Restating what Whirlpool said is not against Whirlpool protocol. 

  This is an easy fix and I urge you to make this simple revision promptly.

  
  Sincerely,
  customer 

  

  Business response

  12/04/2024

  Attached please a copy of the diagnosis per your request.  Thank you. 

  

  Business response

  12/05/2024

  see attachment- copy of diagnosis

  

  Business response

  12/09/2024

  A Field Service Supervisor contacted Ms. ******* to discuss her concerns.  She did not accept his offer for him to personally reassess the issue with her unit.  She requested a refund of our $149 non-refundable service fee and was advised that a refund in warranted.  Thank you.  

  Customer response

  12/09/2024

   
  Complaint: 22581768
  
  I am rejecting this response because:
  Didn't bother to add detail to my diagnostic report. Didn't address my concerns. Probably didn't even read it. 
  Sincerely,
  
  ***** *******

  

  Business response

  12/09/2024

  A Field Service Supervisor contacted Ms. ******* to discuss her concerns.  He explained to her that the technician that was her home was qualified to diagnose a sealed system issue.  The Field Service Supervisor is a Master Technician and offered to personally go out to her home and reassess the unit.  She declined his offer and request a refund of the $149 service fee.  He advised her that a refund is not warranted in this matter.  Our $149 service fee is non-refundable and covers the technician's trip and diagnosis.  Thank you. 
  

• Initial Complaint

  11/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Technician came to my house on 11/11/24, shortly after he went outside. After about 20 minutes I realized he hadnt come back in yet. I checked my doorbell camera and realized the technician left. He left all of my kitchen lights on, front door open & left his shoe covers laying on my floor. I checked my email & saw that he sent the invoice stating I refused to put my dogs up & that he had this same problem the last time he came out. The audacity of this grown man to just up & leave without saying anything or fixing the problem. Im also trying to figure out how he has had this same problem with ******* dogs previously. The last time he came not only was he smiling in my face, but he was also playing with my dogs & fixed the problem I had with my fridge.Once I called Flamingo I was advised that he stated the service was complete when it was not. Upon calling I advised them that that was a lie. I also called the *************** will not answer. They stated they had an opening for 11/18/24, I let them know that was unacceptable & I will not change my schedule due to them wasting my time. They stated they will see what they can do. I called again after 2 hours, the person I spoke with placed me on a hold to apparently call the technician. They stated they were trying to see when he could come out. I told them do not send that same person out to my house since he likes to lie.

  

  Business response

  11/14/2024

  Thank you for bringing this matter to our attention. For the safety of our technicians, they do have discretion to request a pet to be secure and they should be politely making that request to you before entering the home. We strive to provide an elite level of service to all our valued customers, and we apologize if that is not what you experienced. I am happy to see that we were able to accommodate an appointment for 11/13 and that your repair was completed by one of our certified technicians. If you would like to speak to us further or have any questions, please do not hesitate to contact us at ************. Thank you for your time and understanding.  

  Customer response

  11/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Diamonique ******

• Initial Complaint

  10/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We have been waiting over a week 10 days to get an appliance part for our dryer. Weve been out of dryer for 10 days now all of a sudden the technician that was supposed to come out injured himself. I asked them if they had any other technicians. They said they did, but theyre all overbooked. That is not my problem, Ive had enough of this. I need my dryer. Send somebody out here as soon as possible. I am not waiting another week.

  

  Business response

  10/29/2024

  We sincerely apologize for the inconvenience caused by the cancellation of your appointment. Your time is incredibly valuable to us, and it is never our intention to disrupt your schedule.

  Unfortunately, our technician experienced a medical emergency, which resulted on the cancellation. We understand how frustrating this must be and deeply regret any inconvenience this has caused.

  Given the current circumstances, our availability has been impacted in some areas. However, we are committed to accommodating all our customers as quickly as possible. Please contact us at ************, and we will assist you in rescheduling your appointment at the earliest convenience.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩