Reviews

I contacted Imoving about my move from ********** to **** and had a quote on a certain cubic footage involved. When the movers were moving everything the lead man said there was much more footage than originally quoted so I had to pay a substantial amount more to get everything packed. When I received the furniture at my destination a person who I had to hire to put the furniture into the apt we both agreed that the cubic footage was no more than originally stated. It was a total scam as far as Im concerned so I would not recommend them and I would go with a national carrier if I ever have another move.

Thank you for reaching out to share your concerns regarding the charges associated with your recent move. I appreciate the opportunity to address them and provide clarification.
At iMoving, we are committed to transparency and ensuring that all details of your move are handled fairly and efficiently. Our process guarantees a fixed price based on the inventory and services listed at the time of booking. To further ensure accuracy, we conduct a quality assurance call a few days before the move to confirm all final details, including any changes to your inventory or requested services.
It is critical that the inventory provided during this stage is accurate. Adjustments to the quoted price occur only when there are changes, such as an increase in items or additional services. These changes are reflected in the final pricing, as outlined in the contract you agreed to at booking.Lastly, I want to reiterate that the additional charges incurred were due to your inventory increase compared to what was initially listed. As stated in your contract, these adjustments were necessary to accommodate the increased items. You securely authorized this payment online through our e-commerce system, which verifies transactions via your personal IP address. This ensures the legitimacy of all payments and prevents fraudulent activity.
Your services have been fully rendered in alignment with our guarantees and the terms of the contract. Please feel free to reach out if you have further questions or require additional assistance.

Local metro *********** move was completed yesterday Wednesday 11/13/24 by crew members, ******* and *****. Arrival on time by 9:15am PST, completed by 11:30am PST. Service well done with courtesy and care. Many thanks. *******

We truly appreciate the five stars. We are thankful for your kind words. Let us know when you will need us again and we'll be here for you. 

I cannot express how incredibly frustrating and intrusive my experience with ************************ has been. To begin with, I never submitted my information to themyet they have relentlessly called me multiple times a day from different numbers, even after I explicitly told them I was no longer interested. Blocking one number just results in them calling from a new one. It's beyond annoying, it's harassment.When I initially spoke with them, I asked directly if they were a broker, and I was told no. So when I asked how they obtained my information, they told me I would have to visit their website to "fill out the information." Excuse me? I had never seen their logo or their website before. When I questioned this further, the woman claimed she had emailed me informationwhich, surprise surprise, I never received. But she proceeded to transfer me to a broker.The broker immediately started trash-talking the other moving companies I had been in contact with, including reputable ones like Allied and Two Men and a Truck, calling them untrustworthy and incapable of guaranteeing anything. It was beyond unprofessional. I was floored by how they tried to discredit other companies just to make a sale. I told him straight out that I couldnt trust a company that speaks so negatively about others, and I hung up.But even that wasnt the end of it. Despite my clear and firm rejection of their services, they continue to harass me, calling from at least 3-4 different numbers a day. This is absolutely unacceptable. Ive told them multiple times to stop contacting me, but they dont listen.I would strongly advise anyone considering ************************ to stay far away. Their shady practices, dishonesty, and aggressive marketing tactics are a huge red flag. I can only imagine how they operate behind the scenes, and Ill certainly be reporting them to the appropriate authorities. If you value your privacy and peace of mind, do not engage with this company.

Thank you for reaching out and sharing your concerns. I appreciate the opportunity to clarify iMovings role and address any misunderstandings.
iMoving is a third-party marketplace that connects customers with licensed, insured, and thoroughly vetted moving carriers. We provide guaranteed pricing based on the inventory and services selected, ensuring transparency and consistency throughout the process. Unlike brokers, our platform empowers customers to choose the carrier that best suits their needs.
Please know that iMoving maintains high standards of professionalism, and we do not direct our representatives to speak negatively about other companies. We take this matter seriously, and I want to assure you that a thorough investigation will be conducted to address your concerns fully.
We sincerely apologize for any inconvenience this experience may have caused, and we are here to support you in any way possible.

Please avoid this company at all costs! We initiated, worked with a relocation expert, and paid for our move on 9/25 for a 10/5 'same day' move. The sales reps promised he took down all the furniture and box estimate I provided and guaranteed me I wouldn't pay a dime more. Then when reviewing the inventory he 'created' we realized he was missing essential items I had made sure we're accounted for . During our QA call on 10/1, ****** claimed the sales guys couldn't be relied on and that's why he called customers to ensure everything was good to go. Despite the reps assurances we paid an additional 1k to account for our full inventory needs. We were assured a moving team would call and come on 10/5, we asked many questions and were provided many assurances. They lied! A moving 'team' wasn't assigned until 10/5 and they didn't even receive the full list of items we spent time curating on the iMoving space! They had to scramble to find a team that could move us and we're struggling. When we tried calling iMoving's Customer Support the lady was so horrendous, yelling, lacking sympathy or even empathy, interrupting me when I spoke, and then calling and yelling at the moving company. It was so bad the assigned moving company canceled their connection to the move due to her incredible rudeness. We ultimately had to cancel the entire thing, and were promised a call from Billing for a return of our funds. We have not yet received a call and our experience was so horrendous we didn't want to call for fear of being yelled at again. It's been a week. Thankfully we had a group able to move us that night, arriving at 6 pm and working until midnight separate from iMoving. Please stay away they don't care about you--only the money. All contacts we tried left us on read or ignored us to this day that day. Protect your money and mental health and don't use this company for a proper move.

We sincerely apologize for any inconvenience you've experienced. We truly appreciate you taking the time to provide feedback, as our goal is to improve with every move we coordinate.

At iMoving, we offer a guaranteed price based on your inventory, and prior to your move date, we conduct a Quality Assurance call to confirm all moving details and ensure there are no unexpected surprises. If essential items were missed by the sales representative, it means they were not included in your charge. During the QA call, we make final adjustments to the inventory to ensure the carrier has the correct information to load and deliver your belongings smoothly.

As a third-party marketplace, iMoving is not responsible for any delays, the quality of service provided by the moving company, or damages incurred. However, we are truly sorry for the distress caused by the movers not showing up. As a gesture of goodwill, we will gladly refund your full payment.

Additionally, we are deeply concerned by the unacceptable treatment you received, including being yelled at and shown a lack of empathy. This behavior does not align with our values, and we are actively investigating the matter further.

We regret that we were unable to assist with your move as planned, and while we hoped to serve you as a lifelong customer, we understand the disappointment you've experienced. Once again, please accept our heartfelt apologies for everything you've gone through.

Booking the move was good and the people were helpful. However the actual movers, I was not impressed with. I will not be using them again.

Thank you for taking the time to share your experience with us. Im glad to hear that the booking process went smoothly and that our team was helpful. However, Im sorry to hear that the movers did not meet your expectations.

While we facilitated the booking and ensured everything was organized, its important to note that the actual moving services are provided by a separate moving company. Your feedback will certainly be shared with them for improvement. However, it seems like our reputation may have been affected, even though we worked hard to ensure the booking process went well. We would appreciate it if you could consider reviewing the moving company separately for their part in your experience.

If theres anything further youd like to discuss, we are here to help. We value your business and hope to regain your trust in the future.

iMoving was great at giving me a quote and scheduling the company and time of my transfer. ****** (not sure of spelling) was the company that did the actual work. ****** was prepared to meet me in a hurricane on July 8,24. Obviously we didnt do anything that day. ****** were my guys on the ground who were easy to get in touch with when I had concerns about fuel post hurricane, and after business hours. ****** moving was gentle with my stuff, kind, and professional. I will absolutely use ****** again. iMoving is available for communication during regular business hours.

Thank you so much for taking the time to leave us a 4-star review! We are thrilled to hear that you had a great experience with ********************* and appreciated our prompt service and professional staff. We look forward to serving you again and earning that 5th star next time!

Do not risk contracting with this company to move. ********! Jerked me around for a week, changing moving dates. Paid up front with list of items to be moved. They left an item in the driveway of the house I was moving out of, and it is still sitting in the driveway after several weeks. I have reached out to them numerous times asking for a delivery date to my new address to no avail. Trey in customer service is no help.

Thank you for taking the time to share your experience with our service. We appreciate your feedback, and we want to ensure that we resolve this issue to your satisfaction.

We are truly sorry that one of our carriers forgot your item during the delivery. We understand how frustrating and inconvenient this can be, and we sincerely apologize for any inconvenience it may have caused you. By no fault of iMoving; nonetheless, we are truly apologetic for everything that you when through.

To make things right, we are committed to scheduling another delivery as per your moving company. We take such incidents seriously, and we will also investigate this matter internally to prevent such occurrences in the future. Quality and reliability are important to us, and we are dedicated to improving our services based on your feedback.

Once again, we apologize for the inconvenience you've experienced and appreciate your understanding as we work to resolve this matter. Please don't hesitate to reach out to our customer support team for any assistance you may need.
Thank you for choosing our service, and we look forward to ensuring a smoother and more reliable delivery experience for you in the future.