Reviews

Purchased a hood from partsmax, freight company dropped it in the driveway and would not wait for me to open and inspect it. It was poorly packaged, box has some signs of possible damage, so driver wrote on his copy of the *** "subject to inspection". Said he had a lot of stops to make and couldn't wait. I got everything unpackaged and the hood was severely dented in several spots. Called Partsmax to file a claim and if it's an online order, the person you're talking to says they can't help you, you have to email their sales team. If they transfer you, it goes to an automated message saying they no longer take phone calls and email them instead. Took 3 days to get a response from the pics I sent of the damage and asking for a replacement and then told me I was supposed to refuse delivery, they can't refund or replace my item, I'm basically screwed. Their return policy on the website says to note any damage to the driver and contact their warehouse immediately. I did both, driver made a note, emailed sales with pics of the damage. Again, I explained this on the phone with someone and they said sorry, we can't help with internet orders. Let me transfer you to someone, then you get the automated message. This place is a SCAM! Nowhere does it tell you to refuse delivery and in my case, wasn't an option according to the driver from R&L carrier No manager will talk or call me back. Zero communication, zero customer service, take your money and run. Maybe if you buy in person at their warehouse, it's good, but online, don't make the mistake I did. They put in their email response to me that I should try to make a claim with the freight company myself. ***! Hoping ****** will come through and stick it back to this horrible business!