Reviews

11/23/24 Update Vehicle still at dealership (47 days) ******************* and request management to return my call. Still waiting. Dealership never contacted me regarding this matter. Advisor said earlier this week, they received parts and vehicle should be ready by Friday. It didnt happen, I went to the dealership to extend loaner and looked around the shop and they are not even working on my vehicle!11/08 Dealership found the issue 2 days ago, parts had eta of today Friday 11/8 and received call from Advisor stating that the parts was out of stock nationwide. Car has been at dealership for over a month, and I will be filing lemon law. I am stock with a loaner that limits my driving distance and mileage.10/30 update: dealership have not reach out. I received a call on Monday with potential fix not later than Wednesday, and I am currently standing in front of advisor and he is clueless of who made the called and there is no update on vehicle.Provided contact information via email.Update: 0 star - post sales experience. Vehicle came out of dealership with what seemed to be a minor defect and I was asked to take it to service. 3 days later, dropped vehicle and has been in service since. Sixteen (16) days and counting. I requested an exchange 3 days after vehicle purchase and was denied with the excuse that the bank paid and they didnt own the vehicle. I tried reaching out to sales, finance asking for management to reach out and never heard from them.Always a good experience I reached out to Amed regarding the need of an affordable vehicle, stopped by the dealership at 2:30 pm and 2 hours later I was driver home on a brand new car.Thank you

I had my truck towd to Bomnin Chevrolet on the 16th the day before I lost power and my dashboard said serv ************** immediately, my service advisor Dol said no problem, week later called me said I needed a battery for $479 would I like to continue so reluctantly I agree knowing I had just had dionostics saying my battery was fin and need trans and engine looked at , a week later called me said I needed a starter & would put me at $1800 I then asked for a payment plan he returned and said yes I was approved so I had continued. a week later called me saying I needed a water pump this would be covered under my plan and would be finished on Sept 2 when I have arrived on my bike he said how sorry my truck was not ready ask for a loaner and said he still hadn't had 1 for me that my truck would be ready on the sept 9th so again I arrived being out of work for a month now. I received a call from Bomnin sept 17th ***** had said come pick up your tuck it was ready for me I asked what do I need to bring he replied my license only perfect, when I arrived Dol my serv advisor approached me saying how sorry that my truck wasn't ready he called the mechanic saying how he couldn't lie to me anymore when with this pump and harness be put on paused and asked him where is my truck hung up the phone and promised me on the 19th he was sorry he still hadn't had a loaner for me, very disappointed I called on the 19th couldn't get an answer finally called the service Manager on Sept 23rd he put me on hold & said he talk he personally talked to the mechanic that he would be finished on Tuesday Sept 24th guaranteed, they sent a car for me to be picked up when I had arrived the manager came & asked me how much I had owed him idk he came back asked me for $3000 I asked for the payment plan and was told they did not have any payment plan still no bill and asked to see my truck knowing it wasn't fixed now because I received a text from my truck saying serv engine on Oct 14th had a bill

Bomnin Chev West Kendall has the worst service department I have ever dealt with. My vehicle was there for 130+ days. During that time, my service consultant ***** never called me to provide updates. I wasnt hung up on by the receptionist or sent to voicemail. Service consultant ***** also had an attitude when I showed up at the service department after my vehicle was there for 60+days and I said was going to begin the lemon law process. To make the experience even worse, prior to picking up my vehicle, I was called by the rental car company I was using as a loner vehicle provided by Bomnin and was told Bomnin stated my wife showed up at their facility and removed our tag from our vehicle and caused a show and they would not be paying for my rental any longer and I owed them $700 dollars and if I didnt return the car within 3 hrs they would report it stolen. (come to find out Bomnin had mistaken due to my last name). When I picked up my vehicle it had the tag on it further proving my wife was never at their facility. When my vehicle was brought out it had black paint transfer on the fender, I asked to speak to the service manager ***** and explained when it was dropped off it had no damage/ transfer. The Service manager ***** proceeded to rub it and say oh it comes off, then asked if I wanted my vehicle cleaned to remove the black transfer. The vehicle was taken to be cleaned and they only cleaned the fender area which had the transfer! I couldnt even receive the courtesy of a full wash.I asked to speak to management, ******, who was the person who stated my wife was the person who showed up at there facility he appeared to be lost and have no idea what was even occurring at the facility. Besides the inconvenience and total lack of communication ****** stated he had no idea why my vehicle was supposedly ready for over 15 days and I was never contacted. Management is a complete disaster, there is an obvious issue starting from the top at Bomnin.

I am an owner of a 2022 Chevrolet suburban that I purchased just last year, and I have to say that this has been by far the biggest disappointment I have ever come across. The whole sole purpose of me purchasing a brand new vehicle was to avoid having issues and this has been a nightmare. I have been in and out of the dealership countless amounts of time which I have had to leave my vehicle in the shop and not have it in my possession for numerous months, Bomnin Chevrolet West Kendall at the time of sale was friendly and insistent, ensuring vehicle quality. Now that I have had so many issues and inconveniences, they are not competent or have given me enough help. They have washed their hands with the fact that I must resolve it directly with ************** something that I find frustrating. This car has had engine, electrical, motor, and even had leakage from the roof when it rains in just one year. This car has caused me so much distress that I would not wish this on my worst enemy. If I could give anyone a piece of advice it would be to NEVER purchase there. At this point my vehicle has been getting serviced more than I have actually had a chance to drive it.

My dad and my fianc bought a Traverse 2023 from this location on April 1st. By April 27th the steering wheel got stuck while we were driving with my newborn son and by the ***** of God we are safe. It was taken in by tow to service department, it is apparently an electrical problem. The car was in for a week and May 5th it was returned under allegedly perfect conditions, the service department left a scratch by the drivers door arm rest, and less than 24hrs after the brand new car broke down AGAIN. We waited on May 6th for the tow truck to get to ** for 6hrs, each hour they said itd only be 24 minutes which Im assuming was GMs responsibility on that and Im just terribly upset with the factory and the dealer overall. All negotiations made by the sales manager were absolutely ridiculous as all would affect our credit report and wed have to pay approximately $5k more due to the dealer buying back the devalued car and ** NEEDING to refinance another otherwise no deal even after having had given a $5k down payment. We are against the wall. The rental accommodation we got sent to was so far from our house and only offered sedans at the moment when we are a numerous family which at first was the reason we got the Traverse. Im tired of struggling with something that was meant to accommodate **. We dont want this car we dont want anything to do with this dealer. I know nobody cares about personal problems when it comes to business but on top of all this my fianc is facing deportation unjustly, our case has made it to the news outlets, I am exhausted of fighting through everything. Im staying behind with 2 kids and cannot afford to keep paying for this car that came damaged from factory and weve quite literally barely driven in it.

Horrible Service. Waited for part for several months. Got it installed GPS antenna. Didnt work. Now I have to bring it back so they car run more test on the telematics. Paid 200 dollars for oil change and tire rotation and they never checked the tire pressure. Very disappointed. Paid a lot of money for my truck and they cant even provide the service that I paid for. Will never return.

********* shoemaker or whatever his name is very unprofessional I will never take my car here for service again out of pocket 2000.00 and my car is still not working

Rolando G. was very helpful in facilitating the car buying process for me and my family. Im glad I was able to get out of this quickly and with a great deal. Thank you Rolando for everything. Well frequent here