Business Profile
New Car Dealers
Brickell Motors, LLCThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
09/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a car from Brickell Honda on May 15, 2024, paid cash and took delivery on May 17. I pad $31,09.51, I cannot get anyone to return voice mail messages that I have left, and the answering services has sent messages to a manager and I have not heard back from them. I am getting no response from the dealership. As of September 23, 2024, the title work had not been done and the taxes have not been paid to my state.Initial Complaint
08/27/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Dealer refuses to cancel *************Business response
10/01/2024
You can process your Gap policy online using **************************************************
When you go that site, select the dealership where you purchased your vehicle and follow the instructions. The refund for the cancellation will take ***** days from completion.
Please make sure to complete all of the steps to ensure the cancellation.
Initial Complaint
06/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Good Afternoon ,On May 27 2023, i went to Brickell Honda to trade in my 2022 Honda Civic Account number ********* for a ********************* Accord Account ********* , i had a pending payment for the previous month of April and the dealership told me not to worry that they would be responsible and i didn't have to make that last payment , unfortunately they did not pay my trade in in time and it was reported late to the ************* not only for that month but for the next following months as well which is now affecting me and my sister ******************** who co-signed the vehicle with me ,i have contacted the dealership several times in regards to this matter and they have stated they already sent a letter to American Honda Financial and this was months ago , today 6/11/2024 i called Honda financial and they stated they have not received any letter from Brickell Motors , I request this matter be fixed , for more information documents have been attached Thank You .Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 26, 2023, we bought a 2023 Honda HR-V for my son who joined the military. since October 27, 2023, the vehicle has been paid in full. Now that is not the issue. The issue is that Honda Financial who I financed the car with, is been trying to contact the dealership so they can fix an error on the title before the bank can release the title to me. The dealership must fix the title by removing my son's name from the title since the contract was under my name. When the dealership fix this issue, then I can obtain the title. I have been trying to get the dealership to contact me since November 2023 and Im not getting any response. Is it possible to get with the general manager ***************************? His email is *************************************************** The sale representative who sold the vehicle to me; Reyder *******, hasn't been any help at all.Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
El da 7 de dic 2022 adquir una Camioneta Yukon XL 2023 y me vi precisado aplicar a ***********************, paralelo a esto, Encontr inconsistencias en mi contrato. Me dirig a ***** en este caso personalmente **************************** General Manager BUICK ********* y le manifest la inconformidad la primera de ellos con que mi camioneta aparece en los papeles que el mismo Dealer me entreg comprado en el mes de Noviembre del 2022 a nombre de otra persona, Ellos en la persona del Manager General en este caso alega q puede haber sido un error y me surge la pregunta y la inquietud y la no credibilidad a un contrato formal *********, legtimo. Tengo Yo q hacerme cargo de los errores del Dealer? Es una unidad de 94 mil usd y veo en el contrato que me la venden nueva al mes siguiente y en los papeles que me entrega el rea de servicio hay servicios anteriores, porque? .2 en el contrato q me entrega el financista con quien hice el negocio debe aparecer si la misma es Nueva o usada y colocan una letra S en su lugar Tb me hace dudar, palabras textuales del financista me dice q no me preocupe q esto ha sucedido ya en varias oportunidades q es un error del sistema. Pregunta porque colocar una letra S cuando el contrato exige que se coloque si es nueva o usada?Necesito revisar e investigar el contrato.El Manager de servicio me dice esto con relacin al primer tema y me dice que en el segundo no me puede ayudar porque una Letra S sustituye a q debe decir nueva ?Porque los errores del sistema deben ser asumidos por los clientes.Deseo encontrar respuestas claras, concisas y con argumentos.Deseo reparar el dao moral pues mi credibilidad c Ellos hoy con todo esto es nula Exijo la correspondiente disculpas del caso Y por ltimo el dao ocasionado de q manera lo van a resarcir?Muchas Gracias Anexo fotos como evidencias claras de estos dos aspectos que le acabo de relatar en mi queja contra el Dealer.Sin mas ********************************************Initial Complaint
07/14/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
July 14, 2023 - The dealership advertised a 2023 GMC Yukon XL Denali Ultimate VIN *****************. The vehicle is listed with ***** miles. They listed every option in the description to include all of the options and dealer-installed options that appear on the window sticker for this VIN. I negotiated a purchase price of $103,500 with the New Car Sale Manager, *************************. Come to find out, they never installed most of the dealer-installed options that appear in their description at all, to the tune of $3,550 worth of missing items. When I brought this to ******'s attention, he said, "Sorry pal, this vehicle is as-is." I said, "******, you can't advertise this vehicle using a window sticker and description that includes all of these items, let me negotiate a price with you based on that information, then tell me that that's too bad for me, the vehicle is sold as-is. That's beyond deceptive." He said, "That vehicle is sold as-is." This is a classic bait and switch - any reputable business would either install the items the customer thought they were buying, or renegotiate the price based on the $3,550 worth of missing parts.Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought a used car on Feb 3rd 2023. My primary issue is that it has been over a month and I have not received copies of all signed purchase paperwork, nor the extended warranty I purchased. I have not received my registration/permanent tags yet and the temps expire soon. I was also told that instead of waiting for my money to transfer from savings to checking, that I should pay with my credit card and the credit card fee will be reversed but it never was. I have tried emailing at least 5 times in the past month and a half asking for my copies of paper work. I have showed up in person twice, tried to make appointments and call but keep getting ignored. Several lights have come on on the dashboard and I can't tend to the car because I don't have info about the warranty and I don't have copies of my purchase paperwork.Initial Complaint
11/21/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
As I consumed all available venues, and the Brickell Motors did not address my rightful refund request, I am documenting this inquiry. As I have requested a cancellation to my extended warranty filling out the cancellation form on September 29th 2022 for my recently purchased car from the Brickell Motors- And, additionally accepting fast-track cancellation (paid $75 additional payment) Yet, I have been given incorrect information about my refund of $2413 and did not receive any refund for my cancellation. (The Accounting Clerk of Brickell Motors told me, my check is ready couple weeks ago and when I check with the lender- they confirmed no refund was ever received.. I have left numerous voice messages, wrote tens of emails and received either vague or no response. Please help.Initial Complaint
11/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a car in august in 09/22 I start getting bills from sun pass when i call i realized that they gave someone else a place under my name. and the place that my car has was not register under any one name. they told me they will takes care the bills from sun pass since was a mistake they made. they haven't paid those bills an getting new bills from that plate under my name that another person car is driving.Initial Complaint
11/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I began to finance a Honda Civic Sport 2020 on Oct. 4th with Brickell HondaI had made a trade in for a Honda Civic LX 2019. a day later I find that the car was heavily infested with Ants on the interior and exterior of the vehicle, as well as had a few defects with the A/c compressor which made loud noises. I also brought the car to them for service on 3 occasions where they lied about the maintenance done to the car with regards to the ants. When I began to complain about their service they began to slowly swap out my car parts as when I first received the car everything seem to be find. Little by little when I began to bring the car in for service notice the A/C compressor began to make noises, my car rims and tire began to be chipped and I started to notice they were not being honest or had any integrity in their work. I complained to the ** and noticed they did not want to help me as well. I made a corporate concern to see if American Honda corporate can help me sort my issues with the dealer once and for all and have not had response from Corporate nor from Brickell Honda with regards to my claims. I would like the BBB to help sort out my case as my next steps moving forward are to file a lawsuit against Brickell Honda.
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Customer Complaints Summary
17 total complaints in the last 3 years.
4 complaints closed in the last 12 months.
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