Complaints

• Initial Complaint

  12/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Tire was slashed at Brickell Honda valet on 11/23/24 between the times of 1:15 PM to 2:30 ***** I entered the dealership lot, there was a lot of traffic and congestion. The valet offered to park my car (very congested). Due to this, I politely declined the valet's service and was told to park on the street. (Around 1:15PM-1:30PM)We then test drove a car. After test driving the car, we went back to the dealership to talk about pricing. In this case, the sales representative told me to leave my car by the front so valet can park it. The valet attendant sarcastically remarked, upon visiting the valet service a second time, how I now required their service after denying it the first time. I provided my key to the valet driver and was given a ticket. This occurred at around 1:45-2:00. I finished up with the sales representative at 2:15 PM and was taken back to the valet at the same time. After about 10 minutes, they arrived with my car and left it for me in the middle of the main road (8th street) for me to receive it.After driving the car for 15 minutes on I-95 north going towards ********, my TPMS alarmed stating low tire pressure shortly followed by immediate flat tire warning. Tire pressure dropped from 28 to 0 in minutes. At this point, I had stopped by the closest exit (12C) but could not pass through since my tire pressure had dropped to 11 by the time I made a complete stop by the side of the road on the emergency median. (2:30PM)I called roadside assistance at 2:38 PM. Dispatch was sent and arrived at 5:29 PM. The provider assisting me with my tire found multiple slashes by my tire wall on my rear driver tire and could not repair it. There was no evidence of any gapes or gashes on the tire tread, only the aforementioned deliberate and intentional slashes on the tire wall. Instead, we had to use the spare tire. The tire replacement was completed at 5:55 PM. Have photo evidence, timestamp evidence of every event.

• Initial Complaint

  10/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  9/30/2024 $119,327 VIN number of vehicle: ***************** I decided to do business with Brickell GMC because they had a *************************************** I was in Direct communication with Mr ******* my salesman about the vehicle and he sent me pictures of it. Considering I live in ****** the truck only had 10k miles on it, I was going to buy it site unseen assuming EVERY issue/defect that it had was communicated. The finance team was very quick to take my $20k down payment and after that, communication with Mr ****** had been spotty to say the least. I called and texted and would not get an answer from him. Finally the deal officially closed on 10/3/2024 when I signed financing documents from Truist. ****** was my finance guy. On Sunday 10/3/2024, the transport company came to Brickell GMC to pick up the truck. They immediately sent me pictures of damages the truck had. However due to the rain and not clear pictures it was hard to tell how bad the damages were. When the truck arrived to ******, I took a look at the damages. They were Quarter sized dents in the paint. Extremely noticeable. It was on the passenger side body of the truck and the hood scoop. In the emails from Piloto with pictures of the truck, it was NOT shown. Every angle was shown but that angle with the damages. For a 119k truck, the failure on the sales persons end to communicate this is a dereliction of duty. I am seeking rectification to this solution asap. I have the email from ****** the sales guy with the original pictures he sent me and the transport company pictures when they notified me. Time stamps too. I also took my own pictures when I had time. Keep in mind, my sales person consistently said the truck has ZERO cosmetic issues and is ready to go.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used ******* Tucson 2020 SE from Brickell Honda for *****. The day I bought it, it was stated that the car was in perfect conditions. Thereafter, I took the car and it started smoking as soon as we got into the highway. We returned with the car to get it checked and they did an oil change and said it was fine. I drove the car for about 3 months and the engine light turns on, so I take it to Delray ******* shop. They tell me that the car has an engine issue due to maintenance, formation of sludge specifically and that the maintenance history lacks information from a few thousand miles. Also, I was informed that this issue takes more than 5 months to happen and that it could not be possible with the time I had own the car. I spoke with the salesman who sold me the car and told me to speak with the used car manager. When we talked, he stated that Brickell Honda does not need to solve the issue. I hope we could make a deal with Brickell Honda to fix the car or have another solution. I have videos of the car smoking and the contract scanned, but the files are larger than 5mb, if there is any other way to send them it will be greatly appreciated.

  Business response

  08/09/2024

  ***************************** purchased #HKH8665A- USED  2020 ******* TUCSON Vin#***************** from us on June 15, 2023.  The vehicle was service at Brickell Honda prior to selling on April 28th, 2023.  RO#****** we spent well over ***** reconditioning the vehicle.  We replaced oil, engine filter, 2 tires, and all fluids including wiper blades.  All this information is validated on the Carfax and the Repair order. The customer first came in at the end of April and met with ******************************* our preowned director complaining about sludge build up in engine. He provided an invoice from ************** from December, 2023 when he took it to be service. This was 6 months after his original purchase. When ************* purchase the car, he declined any extended warranty. His timeline does not coincide with the information we have or the Carfax or the Repair order he gave us in April from **************.  Furthermore,there are no recommendation or concern on the repair order he provided us.  We have no record of ************** bringing the car in prior to April. If work would have been performed a repair order would be generated.

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I currently have a car that it only has ****** miles and it has had problems with the gas tank that had to be change and now it is currently at the dealer, and it has problems with the transmission problems. I do not want a car that with that little miles it has been a burden when soon the warranty will expire. I will end up with a problem.

  Customer response

  02/27/2024

  Good evening, can you open the case again. The car is still at the dealer. My apologies.

• Initial Complaint

  10/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We attempted to purchase a vehicle based on the advertised price on line on their website and a third party website. They refused to honor the price. So, we went through the steps to purchase the vehicle on line. They never contacted us to complete the sale. They claim the advertised price is with certain incentives applied but they were unable to tell us what those were even though we asked multiple times.

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  December 17, 2023, I drove to Brickell Mazda and met with ****** to view Mazda CX5 that met the criteria that I asked for on Truecar. Less than ****** miles, under $25,000, and no accidents. ****** showed me a vehicle that looked ok except that it had a small crack and some other damage to the front bumper. He promised that this would be replaced and he would drive the vehicle to me after the repair. December 19, 2023, ****** drove the vehicle to me and we did not see a problem at that time. February 1, 2023, the bumper showed signs of peeling and was noted bondo over the original crack. I contacted the managers at Brickell Mazda and on February 15, German ******* asked me to drive back to the dealership and I did. He then said that the bumper would be repainted. When I told him that painting would not repair a crack, he refused to do anything else. I had the bumper looked at by ******* Mazda **************** and *************************** **************** and they both said that the bumper needed to be replaced at a cost of $1500. Brickell Mazda has refused to do the right thing. I have reported this to the ************************ and the FLHSMV and they agree that this should be replaced. I looked at the paperwork that I have and the AS IS form was forged and other forms have no signatures of any kind.If this is not resolved, I will file a report with Miami *********** for the forgery and the fraud. ****** has promised that this would be resolved properly, but has done nothing. The dealership does not respond to Seniors vs Crime and they are sending this issue to the ******* **************************

  Customer response

  09/29/2023

  Thank you for trying. If you could, I would like you to give this company a low rating. 

  Business response

  10/20/2023

  Unfortunately, our response was delayed.  Fortunately, that time was used to contact the customer and reach an amicable resolution to the matter.

  Customer response

  10/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. At this point, a new manager called me to say that they will replace the bumper and provide me with a loaner while this is being done. If they do not live up to the agreement, I will contact you again.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am currentely leasing a 2022 Mazda CX9 financed by Mazda Financial purchased at Brickell Mazda- operating under Miami Automotive Retail, INC. I leased this vehicle brand new on Dec 2022 and I have fullfilled my contractual obligations accordingly. On 08/14/2022 the vehicle was taken to service at that deslership as the car is under the manufacturer warranty due to an electrical issue that stopped the vehicle while on the road having to tow the vehicle as an out of pocket expense to such dealership as it was not drivable. There was not direct impact known to me and the vehicle is in perfect condition. I was informed that the car had several electrical issues affecting numerous modules: -rear body control module, both blind spots moitors, parking assist unit, front climate control totalling estimated cost of repairs: *******. and that there was a dent in the back bumer so the warranty wasnt covering the repairs. After numerous complaints with the shop and the general manager they denied my request and had to file a claim (*********) with my progressive insurance as they stated that my car was possible impacted without my knowledge. A progressive adjuster inspected the car at their premises on 08/23/23 and stated that the dent couldnt possibly caused the electrical issues, agreeing with the shop, and there is not proof that the vehicle was impacted by lightening. When dealership was informed they stated that there was nothing they could do, after escalating to mazda of North America etc, case: ******** eventhough they have not provided a valid cause for this damages. As a consumer and I feel completely unprotected by my contractual agreement of a leases car under warranty that evidently is malfuctioning electrically and Mazda is not providing a reason or a resolution. The insurance needs a valid reason and they state this should be cover by warranty. At this point I am without resources as Mazda has stated they have nothing to do with it.

• Initial Complaint

  10/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I traded in a vehicle in this dealership on August 20th 2022 in order to purchase another vehicle from them.Almost 2 months later and my trade in is not paid off/ has been sold and is still registered to my name with the bank calling me inquiring about the truck threating me to reposes my truck Dealer does not give me any clear answers and has lied to me multiple times about reimbursement for money I owe the bank that they told me to pay and would be refunded.

  Business response

  11/02/2022

  Please see scanned business response.

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