Complaints

• Initial Complaint

  01/24/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a course through Real Estate U with the understanding that the course expired in 6 months. I started the course but was not able to finish it. I live in ***************** which was severely impacted by hurricane ****** at the end of last year. This caused me to be without power for a month and with out internet for 3 months. Because of this I was not able to complete the course which was solely online before it expired. I reached out to the company to see about a resolution and there were not willing to help in anyway.

  

  Business response

  01/26/2025

  Hi *******,
  
  We understand that having to restart the course must be frustrating, especially given the challenges you faced.  Regrettably, we cannot offer a course extension as doing so would place us out of compliance with *****'s standards. When you contacted our support team, three different support agents explained that the 180-day course completion timeframe is not school policy, it is a state requirement. 
  
  Granting an extension would have placed your enrollment period beyond the states 180-day limit. This would have been reflected on your course completion certificate and in the records we report to the *****, making you ineligible to sit for the state exam.
  
  When the state allows for changes or grace ******** schools are notified and we then have the opportunity to grant extended completion timeframes. In this case, we were not notified of any such grace periods and so we adhered to the general compliance standards.
  
  As you have been in communication with our support team, you should have received an email confirming a refund of your repurchase payment. We also reset your course so that you have a fresh 180 days to redo the course at no additional cost.
  
  Please know that all our communication and actions have been carried out in good faith, within the parameters set by the state.  If you have any further questions or need additional assistance, dont hesitate to reach out.
  
  

  

  Business response

  01/26/2025

  I have included the full email threads of our communication with the customer.

  Customer response

  02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  09/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This ridiculous company doesnt let me sign in to an account I paid almost $300 in a normal fashion. It is impossible and an absurd waste of time to make up a password using a trackpad and write it 4 times and have the strokes match perfectly each time in order to proceed. Ive wasted over 1 hour today alone to get in and then half way through it signed me out to do it again. What a disgusting way to treat a customer. I want my money back if you can find a telephone number for these people.

  

  Business response

  10/05/2024

  Thanks for providing us with this feedback. While we understand that the biometric sign in process can be a little inconvenient for students, this measure ensures the integrity and security of the certification process. As an online self-paced course provider, we are required to implement this method due to the National Mortgage Licensing System (NMLS) guidelines. Per NMLS requirements, "Every online self-study (OSS) course must have BioSig-ID authentication integrated as a condition for **** approval. When non-compliance or issue is detected, NMLS initiates a Biometric Compliance Review (BCR) in the ******************** System (EMS)." 
  
  We do not offer telephone support, however, our experienced support team is available via email 24/7. 
  
  In response to your refund request, our support team processed a full refund within minutes once you contacted us via email. Should you choose to resume your certification process with us in the future, we will be here to support you every step of the way.
  
  

  

  Business response

  10/05/2024

  We have included a full-page screenshot of our communication with the customer, along with a copy of the **** requirements for online self-paced course providers.

• Initial Complaint

  08/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This business took my $240 they want me to rush through a class thats probably 5000 questions so I cant understand it so I will fail. This is a scam. They want you to be so desperate to pay again for the course and you have to start all over again. This is unfair to the American Constitution.This is what the person wrote to me; they were revealing their true intentions. Apparently, being an MLO is not a hard job to do. Its very relaxing. This course is a headache, and they just want to take your money. They give you two weeks to complete it. Its a Ponzi scam, and theyre knowingly scamming people. Many wont be able to finish it. This is what she wrote:*************************** "It's up to you. Being an MLO is a difficult job and there is a lot of stressoften much more than having to complete these assignments on a short time limit. We'll be here if you decide to continue."So they want to pressure you with your money; they want to make you rush. Theres no way you can learn under such pressure. If I pay for a course thats supposed to be self-paced, I expect to be able to learn at my own speed. Now, I want my refund back because Im not interested in any of your courses. You guys are just trying to stress people out. If you say its a lot of stress, then youre clearly trying to create more stress. Give me my money back!Please look into this company. This company is a scam and needs to be shut down.--

  

  Business response

  08/26/2024

  This complaint is in relation to our Florida Mortgage Loan Originator course. Full details of the course timeframe, fees and refund policy can be found on the course landing page here on our website: ************************************************************.
  
  RealEstateU maintains completely transparency so that prospective students can make informed decisions prior to enrolling. We outline on our website that the course is a 14-day course, which is customary for online MLO courses. You will easily find other well-known online course providers offering equivalent MLO courses with a ***** day course period. This is because all course providers have to follow the same strict requirements of the Nationwide Multistate Licensing System (NMLS).
  
  Our support team has been very responsive to your enquiries, further explaining the course timeframe and refund policy. The pertinent details of the course are not in fine print on our website, they are on the very page that a student must visit in order to register for the course. 
  
  Unfortunately, we cannot provide a refund for this course purchase as the transaction falls outside of the 72-hour refund window. Our support team is available 24/7 via email and our experienced team responds within minutes of receiving an enquiry.

  

  Business response

  08/26/2024

  I wanted to include a few of the emails we have received from this customer. Not only have we received a slew of disparaging emails but the student has also been sending similar communication to the course instructor within the course itself. This can be seen in the screenshot the student provided to support the original complaint.

  Customer response

  08/27/2024

   
  Complaint: 22189339
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** T

  

  Business response

  08/28/2024

  Thanks for following up with us. We understand that the course can be challenging for some students; our policies are designed to ensure fairness for all students and maintain compliance with the relevant regulators.
  
  We acknowledge your feedback, but we must stick to our stated refund policy and course enrollment timeframe. These policies are clearly outlined on our website, and unfortunately, we cannot make exceptions.
  
  We regret that you are dissatisfied with your experience, but we cannot offer a refund for the course or extend the time.
  
  

  Customer response

  08/29/2024

   
  Complaint: 22189339
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** T

• Initial Complaint

  06/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had purchased this class for my son when he was laid off with a potential of taking the class for some extra income and he ended up getting a job instead I never received an email stating that you had to request the refund within 30 days all emails went to my son and not me. *** requested a refund since hes never used the class and will not be using the class and now they will not refund my money. Im not even sure theyre a legit company at this point. I believe theyve been scamming people since the referring to an agency within ******** And theyre located in *******.

  

  Business response

  06/29/2024

  Thank you for sharing your feedback. We strive to provide clear information on our website to help customers make informed purchase decisions. All purchases made on our website are bound by our terms and conditions, which clearly outline our 30-day refund policy. This policy is also detailed at the very beginning of the course to ensure transparency.

  
  While we understand that it may be frustrating to not receive a refund, we are simply adhering to our company policy. To provide further clarity, we have attached a screenshot of the full conversation to supplement the portion shown in your screenshot.

  
  Our refund policy is outlined in section 5 on our website: Terms and Conditions. Included is a screenshot of the refund section as well.

  
  We appreciate your understanding.

  Customer response

  07/01/2024

   
  Complaint: 21911718
  
  I am rejecting this response because:  I did not get the email stating the 30 day return policy nor was the class ever started because the emails were never received
  
  Sincerely,
  
  *******************

  

  Business response

  07/03/2024

  Thank you for following up with us. Our terms and conditions are made available to all prospective customers before they purchase a course from us, ensuring that customers have a full understanding of our policies before making a decision. It is the customer's responsibility to review these policies and ensure they are comfortable with them before completing a purchase.
  
  Additionally, once a course is purchased from our website, a confirmation email containing a link to our terms and conditions is sent to the provided email address. Unfortunately, as your request falls outside of our 30-day refund window, we are unable to process a refund for this purchase.
  
  We hope you understand that our policies are in place to create a fair and consistent experience for all our customers.

• Initial Complaint

  01/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have contacted business via email and online form to issue a refund in full based on websites 100% satisfaction garuntee. I have only has course for 6 days and course is not in order. The videos follow the book but not the study guide. The study guide is all out of order and hard to understand. I have requested refund twice and I want on this record that it has been LESS than 30 days. This business has failed to reach out to me via email or phone in response to my refund.

  

  Business response

  01/16/2024

  RealEstateU offers quick and efficient email support to all our students. We generally respond to emails within minutes, unless an enquiry needs to be escalated to someone in a more senior capacity.
  
  We received the initial refund-request and the email was passed on to one of our senior support team members. The refund was processed within an hour and an email was sent to the student confirming that the refund was processed. A day later, we received a second refund-request and the request was again forwarded to a senior support team member. The team member replied to the email explaining that the refund was already processed. We later received a notification of this BBB complaint.
  
  We processed the refund within an hour of the first request. Further to that, we reached out to the student from a separate inbox since it was apparent that our original set of emails were not received. The student confirmed receipt of the newest email and confirmed that our previous emails were sent to spam.
  
  This complaint was submitted due to our student not receiving our emails, unfortunately. We honored our 30-day money back guarantee.
  
  

  

  Business response

  01/16/2024

  Included are screenshots of the 3 email threads we shared with the student.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After countless emails back and forth this school os unethical and horrible. I completed all courses and had **** extend the last 3 **** was told I only completed the 3 I extended. I asked for a refund no avail. I was shuffled around from person to person with proof of different people emailing me. Some emails were repetitive so basically this school support doesn't give a c*** Save your money and time. By far the worst online school ever with no phone support or chat support or even a GM for higher up to speak to. They take your money but cant provide solutions. They also locked the completed courses after I brought this to their attention. BEWARE! I will do everything in my power to fight and have this school shut down. It is unethical and morally wrong the way they have operated. They basically called me a liar and I have emails when I extended as well as notes and downloaded forms for completed courses. Yet they still said courses were not complete. Dont waste your time on this school. Id go with Champions or a ***** supportive online school with more than just people behind e-mails collecting a check.

  

  Business response

  01/13/2024

  Our team has been fully transparent in our communications, and very thorough. This complaint is with regard to our 180-hour ***** Real Estate Licensing course package. The course package includes 6 individual 30-hour courses. The individual courses are not locked in a sequence so students can access the courses in any order they choose. In this case, our team has provided a specific progress breakdown of all 6 courses to show that none of the courses were completed. A course is only considered complete when the proctored final exam is passed.
  
  Further to the progress breakdown, we received a screen recording from you that supports the progress breakdown we sent. The screen recording shows all the chapters completed in a single course with the only thing left to complete being the course final exam. There are 5 other courses in the bundle that need to be completed. We agree that you have extended your courses in the past so you are well aware that the enrollment period is 12 months. After 12 months, each course will again expire, so if you did not complete a course, you would have to extend the course once more. All our students receive email updates 120/90/60/30 days before a course expires. The enrollment and expiration is also mentioned in each of the 6 course Orientation chapters.
  
  We also want to make clear that we have not locked any of your courses, they simply expired and were incomplete. We offer refunds within 30 days of purchase, and given that your payments were made more than 12 months ago, we would not be providing a refund in this case. As a courtesy, one of the company owners offered you a complementary extension for your expired courses. All our communications have been with the aim to help you to understand the course structure and that you completed only a fraction of the 180-hour course bundle. Since your courses were extended, you can freely log in to continue your courses.

  

  Business response

  01/13/2024

  Included is a PDF of the full email exchange we shared with this student. Given the format of the document, it must be viewed at ****% or more to be legible.

  Customer response

  01/16/2024

   
  Complaint: 21137065
  
  I am rejecting this response because: *********** didnt take accountability for their actions in making this right. Not only did they just repeatedly sent the same emails over and over, nothing was resolved. You think you'd check your tech department. Like I said prior, I completed all courses and was not once told that ALL courses were expired. I was told two extend courses 4-6. NO numbers to call, no help from anyone. They just keep repeating themselves. This looks and sounds like a tech issue on their end. Because there is no way I could continue on to next course if the prior one wasn't completed. NOW Once again, I want a refund or some further action taken. I know what my emails say. That proves nothing. I also have doocumenttts on my laptop from said courses I never completed. 
  
  Sincerely,
  
  *****************************

  

  Business response

  01/18/2024

  The issue is not a tech issue. The course package includes 6 individual courses that can be accessed in any order. Students are free to start any of the 30-hour courses in any order and can simultaneously work on the different courses. The reason our responses have repeatedley remained the same is because the information has not changed. All the courses were simply not completed. We have sent you detailed breakdowns of how much you have completed and what is left to complete to no avail.
  
  In our effort to resolve this issue, we have opened up your courses at no cost to you. You can freely log in to continue your courses. There is nothing else we can do, unfortunately.
  
  

  Customer response

  01/22/2024

   
  Complaint: 21137065
  
  I am rejecting this response because: Once again this school os not listening or reading any of my emails. I want a refund or you need to extend the courses that apparently you claim I dint complete which I have guides and study notes in my files on my laptop. This is ridiculous!! You also changed login, have you once thought there may be some tech issue? I refuse to see-take all of these courses! I extended twice so obviously you are wrong! 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  12/01/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Material purchased in full and was taken away at the end of my course and then was asked to pay for a 12 month extension based on them saying I didn't meet a deadline that was not outlined prior to purchase.

  

  Business response

  12/03/2023

  We value being transparent and upfront so all relevant information about our courses are made publicly available on our website for prospective students to make informed purchase decisions.
  
  This complaint is in relation to one of our students who purchased a 2-course package. Our website details the chapters covered in each course and mentions that both courses must be completed within a 12-month period. Further to that, when a student enrolls in the course, the 12-month duration is outlined twice in the Orientation of each course in the package.
  
  Our course ******s are locked in a sequence and students must wait for timers to count down to 0:00 before they are able to move on to the next ****** in a chapter. This means that our students cannot skip ******s even if they wanted to. This student completed both Orientation chapters and more than 80% of the ******s in both courses.
  
  When the student contacted our support team to query why the courses were no longer accessible, our support staff explained that the courses were purchased over 12 months ago and that the courses expired. Our agent went on to explain that in order to regain access, there was a fee to extend the courses. This is a standard procedure for all our courses. We are more than happy to allow the student access to the courses, following the standard policy. We believe we have been fully transparent and have acted in good faith throughout our communications with the student.
  
  This purchase is not eligible for a refund. Per our refund policy, all courses purchased directly on the RealEstateU website are eligible for a refund within 30 days of purchase, and only if students do not complete more than 50% of the course. Refunds are subject to a $20 administrative fee. You can find our refund/cancellation policy here, *****************************************************************.

  

  Business response

  12/03/2023

  In regards to Consumer Complaint #********, I have attached screenshots of the student's actual accounts. This shows the course enrollment and expiration dates. The screenshots also show how much time the student spent in each course, which shows that the student would have viewed and completed the sections in the course which explain that the courses would expire after 12 motnhs.

  Customer response

  12/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  May 10, 2021 original purchase date Repurchase date May 10, 2022 ************ is monetizing peoples misfortune. I am trying to take their courses and they just disappeared without any notice or explanation the other day. I have had three major surgeries and needed more time to finish courses. They do not follow up or follow through with requests. They are not helpful and trying to make money off peoples misfortune.

  

  Business response

  05/30/2023

  Unfortunately students have only 12 months to complete their ********** real estate salesperson courses. This is mandated by the state and all schools must abide by this rule.
  The student's course expired. We offered the student to re-activate the course for a discounted price which the student refused.
  
  We are sympathetic to anyone's struggles, however we are running a business. Offering a discounted price for another 12 months course activation is the best we can do.

  All students and schools must abide by the state rules regardless of life events.

  Customer response

  05/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Course wasn't didactic, I did some part of it but then had a health issue and when I wanted to continue (yes, it was after 12 months) they didnt take this in consideration and they made repay all the course again which of course I wont do. DONT USE THEM. There are much better and courses out there with a better system and a much better customer service.I had some log in trouble and they never could help me with it.

  

  Business response

  04/11/2023

  Hi *****,
  We reviewed your case internally.
  
  You purchased the course on November 3, 2021.  
  Based on the email support ticket, you had an issue logging into the course a second time.  This was due to a typo you made in your email address when creating your RealEstateU account.
  The issue was corrected and you continued to take the first of six courses.  You made it to chapter 10 of the first course on December 12, 2021.
  You asked for a refund on January 30, 2022; however, we couldn't issue the refund as it had been more than 30 days since you purchased.
  
  Yesterday, we received your email where you tried to continue the course; however, your course access is only available for 12 months from the date of purchase.
  
  This is why we offered an extension payment to continue your courses from where you left off.
  Unfortunately, we can't offer a refund.
  
  Regards,
  ******
  

• Initial Complaint

  01/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction : 1/21/23 at 12:09 am Paid: $79.00 I contacted customer service at 12:14 am Because the course is not as described. Theres no audio or visual components to this course. I have a visual impairment, and that is required for me to utilize the services. The company advertises a 30 day refund. The customer service representative will not honor the 30 day refund. The company is using fraudulent taxes to learn and customers. The product is inaccessible and they are using divisive means to take funds from on expecting consumers.

  

  Business response

  01/22/2023

  Hi,
  We just responded to your email.
  We went ahead and issued you a full refund.
  
  Regards,
  ******
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩