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          Business Profile

          Pool Service

          Helpflow Pools,LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pool Service.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            ******************************* has taken $20k in deposits to build us a pool and has completed no work in the past 9 months. I have contacted the company in regards to refunding the deposit and was told this money is all gone.

          • Initial Complaint

            12/31/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Hired Helpflow Pools in September 2022. Design and minimal demolition completed. Received permit March 2023. No work done. $14,694.45 second deposit paid. Owners non-responsive. *********************** represents company and saying everything is ok. Nothing happens. ********************* owner does not respond. Poses as a firefighter in Hollywood. Sad. Working with my attorney now.

            Customer response

            01/30/2024

            The Owner's cell phone number is: ************.  ********************** 

          • Initial Complaint

            12/08/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            On March 2nd, 2023, I, *****************************, signed a pool remodel contract with Helpflow Pools. The total value of the remodel is USD *********. On that same day, we made a USD ******** down payment using the Citi AAdvantage credit card ending in **** to start the project. As of 12/08/2023, nothing has been started. Since March 2nd to the present date, the company has changed owners and management. Ive been in constant contact with *********************, but since 11/22/2023, there has been no contact with them. They do not respond to emails not text messages, their website is down, and other people through the web have been met with the same fate. (look up HelpFlow Pools on ******* All recent reviews are bad). They also hired an architect to do the plans for the pool, and they have been rejected 4 times. *******************************, the ex-owner of the company, left the company and created a new one, and left me out to dry with the two new owners, whom do NOT have a valid pool contractor license (view attachments).

          • Initial Complaint

            11/04/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            In October of 2022, we entered into a contract with Helpflow Pools LLC to construct an inground pool on our property and gave them a $2500.00 deposit. The permits were always denied due to the lack of the proper paperwork that the *************** needed. Time and time again. We made attempts to communicate with the pool company representatives. They responded by blaming their engineering ***** One year has passed and no permits have been approved. We canceled the contract in writing via e-mail. We are seeking the remaining amount of our deposit after incurred fees. No one from the company will respond to our e-mails or phone calls. I have called "*********************" the owner and left messages without any response.

          • Initial Complaint

            10/05/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            On June 13th 2023 I signed a contract with HelpFlow Pools, a company owned at the time by ************************ and *******************************, 2 firefighters of Hollywood city and pool contractors (license under the name of ******************************* who now opened a new company "******** Pool and Spa" - CPC1459463.I paid the requested 15% of the quoted job as down payment, $9000 and since then they vanished. ignored my calls, number on the website is disconnected, website removed, text messages unanswered, as well as emails. ********************* accused ******************************* of stealing money and viceversa, I'm in the middle of their dispute but none of them refunded my money. I sent a demand letter that was ignored even though ******* Statute ******* should protect **. 4 months passed and my money has not been refunded. They did not start the job, they did not pull permits, made soil test, send drawings or plans or anything.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          8950 SW 74 Ct Ste 2201

          Miami, FL 33156

          Visit Website
          (754) 221-6625

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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