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          Business Profile

          Pool Supplies

          DG Pool Supply

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pool Supplies.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On 05-22-2024 I ordered a pool pump and my credit card was charged $500. I received an email verifying my order however I never received the product. I initially used the chat option on their website a month after the order and I was told they would contact the warehouse the next day. A month after that I emailed them through their website and again a month after that. I have never received a response despite asking them to cancel the order. They have taken $500 from me and 4 months later will not respond to any inquiries.

            Business response

            10/02/2024

            this costumer is contacted by the costumer service to inform the product is not available and the refund notification here attach the proof the fund is already deposit in the costumer 

            Customer response

            10/02/2024

             
            Complaint: 22301508

            I am rejecting this response because:

            I see on my **** statement I was charged but at no point was it ever refunded. Ive searched all of my credit card statements since May 22nd. 

            ******* ************

            Business response

            10/25/2024

            this costumer receive the refund of the product 

            Customer response

            11/08/2024

            I have no record of this refund but the last two response are just "customer received the refund" so it's apparent this is not going to get resolved. I see no use in pursuing this further.

          • Initial Complaint

            09/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Purchased pool pump for $750 on Aug 5, 2024. Business web page stated item in stock and will ship in 3 days. Company charged credit card on Aug 7, 2024 $750.00 and never sent item. I have called number listed many times with no answer. On two occasions Ive been able to leave messages but the other calls resulted in message saying voicemail full. I have never received call back. Ive sent numerous emails and still no response. Ive attempted live chat through their website and there was no response. Ive attempted to reach them through ******** review and still no response. We informed our credit card company to dispute charge.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 6

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          15484 SW 114th St

          Miami, FL 33196-6300

          Visit Website
          (305) 877-8960

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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