Complaints

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Per arrangement by Dynamic Auto Movers, on October 31, 2023, Yodel ********************* picked up my 2021 **************************** in ******, **., transported it, and delivered it to my home in *********, ** on November 1, 2023. Upon clean-up of the vehicle, which was very dirty with road grime from the transport, I discovered that the windshield had been hit and broken.The selling dealer in *******, ***********************, assured me that their sales/mechanics staff would certainly have discovered such a windshield break while they possessed the car, and I had not driven the car, other than in the driveway for cleaning, while I awaited delivery of the sale/ownership papers from ************* for registration of the car; therefore, the windshield break must have occurred during transport. I was verbally told by the shipping broker, Dynamic Auto Movers (holder of this insurance certificate), that the actual shipping contractor, *************************** claimed to have delivery photographs showing no damage, and I disputed their claim of photos.I received the car in the pre-**** (dark) hour of 7:00am Wed 11/1/23 and the delivery driver was rather hurried and not professional, but cursory examination indicated the dirty car seemed OK. The driver didnt speak English, and didnt seem familiar with operating the trailer for the unload. I had to stop him to remind him the vehicle tie downs were still in place, and stop him again as he tried to back the car off the lower trailer level without adequate clearance to the upper level; he had forgotten to raise the upper level deck for clearance. After the car was unloaded, the driver tried to hurriedly leave without my final payment. In the dark, there was final inspection or photographs, and road grime on the car would have masked the broken windshield.I filed an insurance claim as advised by Dynamic Auto Movers, but the shipper denied all responsibility.

  

  Business response

  12/09/2023

  Hello, thank you for taking the time to bring this to my attention. My name is *************************** and I am the owner of Dynamic Auto Movers. I understand your concern. I reached out to the insurance and they state they have a bill of lading signed on delivery that the vehicle was delivered in the same condition as pickup. Once you the customer signs this paperwork it becomes virtually impossible for a claim to go through. This is all stated in the contract attached. We as the broker cannot control if the insurance rejects your claim. Please look at term 14 and 15 in the signed agreement.

   

  That being said, I understand your situation and do want to assist. I will be calling you personally to see if we can resolve this and help further. Thank you!

  Customer response

  12/10/2023

  After filing my complaint, the owner of Dynamic Auto Movers (the Broker) called me to apologize for the difficulty I had with shipment of my car, and we agreed that my situation was a case of bad luck beyond either of our control.  I acknowledged that the real problem was with ***** *********************** the shipping contractor hired by Dynamic Auto Movers to actually handle the move of the car.  The car was damaged while in the care of ***** Xpress, who lied about the condition of the car upon delivery and were unwilling to assume any responsibility for the damage.

  By contrast, Dynamic Auto Movers chose to work with me to reach a settlement for the damage; a settlement far in excess of Dynamic Auto Mover's legal obligation.  Clearly Dynamic Auto Movers values their good name, and I can now wholeheartedly attest to the high moral character of their firm.  I would have no reservation to use their services again, and do highly recommend them to anyone needing to move a vehicle in the future.

• Initial Complaint

  10/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I hired Dynamic Solutions to tow my truck from ************ to ************** on 9/30/22. Inside my truck was some personal items such as a $130.00 Carhartt jacket. When I received my truck the jacket was gone. I contacted the company and filed a complaint about my missing jacket to which I was told I couldn't prove it was inside my truck. I've asked for my coat to returned or pay me the price of the coat. I have not heard from them since. Please help me if you can with this matter. When you hire someone to do a job you don't expect them to steal from you. Thanks

  

  Business response

  11/08/2022

  Hello,

   

  Please note this customer fraudulently disputed a charge when in fact we have a bill of lading of her receiving the vehicle, and signing that everything was fine. We won this dispute. We proved to the bank that the customer signed the bill of lading which states everything is in good condition. Also please note she disputed this charge  two months later after receiving the vehicle and accepting the vehicle from the driver. Please note all of our terms shown and attached in the contract that she signed , shows that the customer is not encouraged to put personal belongings in the vehicle. If they do it is as their risk since we are a third party company. The carrier has no interest in stealing a coat either however regardless as the broker we are not liable. We do not physically drive these trucks. We are not present at all as we are located in an office in *****. I encourage the customer to contact the carrier who actually picked up and delivered the vehicle. She simply is coming after us since she wants the deposit back, it isnt right since we did our job and have nothing to do with the coat.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩