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          Business Profile

          Retail Sportswear

          CLS Sportswear

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Retail Sportswear.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/30/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            I placed an order on April 28th 2024 at 4:28 AM for 2 pairs of leggings but realized one of the items was not leggings it was a sports bra after I received an email confirmation of my order. Immediately at 4:29 AM I replied to the email to cancel the order and the reason why. I did not receive a reply so I sent another one apologizing for the confusion. For over 24 hours I did not receive a reply to my request. Instead on April 29th 2024 I received an email confirming my order has been shipped but the label had just been created. I replied that I had requested the order not to be sent and requested CLS to stop the shipping. There is no phone number a consumer can call to speak to anyone. The only communication with the company is by way of emails which benefit the company and not the consumer. This makes me feel like I don't have any rights and once I place an order I cannot change it for any reason. I want them to recall this order and credit my money back to credit card. I cannot wear their sports bras because they are too small for me and do not fit me properly. They seem more fit for cups A and B and not C and D. Thank you

            Business response

            04/30/2024

            Good morning,

            Thank you for getting in touch with us. Customer ordered the ** Shape **** Top Ocean Marble - L and the ** Trance Textured Leggings ************ **** Waist on Sunday April 28. Please be informed that our non-custom (**) items are ineligible for cancellation due to their prompt dispatch subsequent to order placement. This is stated in our terms and con editions which every customer agrees to upon order placement. Details on order cancelation timeframes can be found below:

            *********************************************************

            Kindly note that customer's package was shipped on Monday 4/29th and is currently in transit. The tracking number is provided below for your reference:

            9400111206204108296783

            Regards,

            CLS Sportswear 

            Customer response

            05/01/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            *********************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          13605 SW 149th Ave Unit 9

          Miami, FL 33196-5057

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          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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