Complaints

• Initial Complaint

  12/31/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Signed up for 10X mentorship program and merchant did not deliver what they promised and services were not as they were promised, I cancelled their services within 30 days of the progra. All the programs were about selling you more of their programs. When I reached out to ***** Cardone concierge they said it takes time and that someone will be reaching out to me in regards to this matter. No one called and few days later when I received a phone call they were trying to talk me into selling me another program instead. Mo money was never refunded and looks like they are not planning to, because when I filed a dispute with the bank they said merchant not willing to refund the money and they can not do anything for me either and told me to file complaint with small claims court.

  Customer response

  12/31/2024

  I contacted merchant multiple times and one of the gentlemen who was very rude over the phone conversation because I did not want to buy another service or exchange the service to another told me that they will be calling me back and never did. I have been receiving emails with cancelation of all my events but no refund. I filed a dispute with the bank and when they contacted the merchant, merchant told them that they are not going to refund anything to me. 

  Business response

  01/07/2025

  Thank you for reaching out to us with your concern. After carefully reviewing your complaint and completing our investigation, we are pleased to inform you that a refund has been approved. Please be advised that the refund process might take up to 10 business days to complete.
  
  We sincerely appreciate your understanding and patience during this time.
  
  Respectfully,

  
  Cardone Training Technologies, Inc.  

  Customer response

  01/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** Zhussup

• Initial Complaint

  12/20/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased Cardone 10X live event on 08/20/2024 online, on 10/06/2024 i was told that the event was cancelled due to Hurricanes...it will be delayed i told them that i can not make it for later as i only have this time available. However they refused to refund me, i then disputed with credit card company and just got confirmation it was not successful...i feel this is malpresentation, misleading and intentionally hiding these terms to me on the online purchase platform and especially they cancelled the event not me..,.....i was able to cancel accommodation and air ticket,I feel this is a scam and really need BBB to help me to get refund and look into this matter so no more ppl get trapped by them!!!

  Business response

  12/26/2024

  Thank you for reaching out to us with your concern. After carefully reviewing your complaint and completing our investigation, we are pleased to inform you that a refund has been approved. Please be advised that the refund process might take up to 10 business days to complete. We sincerely appreciate your understanding and patience during this time.

  
  Respectfully,

  Cardone Training Technologies, Inc.  

  Customer response

  12/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  11/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  BBB unable to locate business

  More info

  False advertising I was lead to believe this program will yield our business 4 million dollars. Verbally I was told things by the sales person to distract me from what the contract stated. I was told we could cancel at anytime and would forfeit any funds already taken. When we tried to cancel based on that they said we can cancel only if we pay in full over ******. I dont understand how a business getting rich off lying is thriving as much as they are. I really hope we can resolve this without my lawyers getting involved.

• Initial Complaint

  10/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On October 9, 2024, I received an unsolicited call from **** at Cardone Training Technologies, who aggressively attempted to sell me on the *********** Summit for 997$ USD. During the conversation, the representative applied significant pressure for me to make an immediate decision, leaving me no time to perform due diligence or thoroughly consider the offer. I was led to believe that the summit would help me advance my real estate knowledge, but the representative failed to disclose that the event primarily consists of upselling products and services, rather than providing the promised educational value. It also was not made clear that the other attendees would be people just like us seeking guidance, not investors.After reviewing the event details, we realized that the summit does not meet our expectations or needs. In addition, the representative did not disclose any terms and conditions during the call, including the critical fact that the event has a no-refund policy for live events. We were reassured that we would be taken care of, yet we now feel that we were misled and coerced into this Summit.Weve contacted them on Oct 9, 2024 to request a full refund and our request was denied. We were offered store credit. Given the unethical nature of the sales practices involved and the lack of transparency throughout the process, we no longer wish to have any involvement with this ********** this time, we have neither reserved a spot for the event nor attended it. Given the circumstances, we respectfully request a full refund of the $997.00 USD paid for the *********** ********* is our expectation that companies offering training and seminars operate with transparency and integrity. At a minimum, refund policies should be clearly communicated during the sales conversation, and potential customers should be allowed adequate time to perform due diligence before committing to a purchase. Regrettably, this was not the case in our experience with your company.

  Business response

  10/23/2024

  We have received your complaint and investigated your claim.
  
  According to our records, during the call, our representative addressed all questions raised by the customer and fully explained the programs. The customer had the opportunity to review and accept our companys terms and conditions, as well as refund policies, at the time of purchase. In this case, same were accepted. Moreover, representatives are not obligated, nor would it be feasible, to disclose our companys policies verbally. Finally, at no point did the customer request information regarding our refund policy, which would have potentially given the representative an opportunity to address any concerns. Therefore, our company has provided the customer with the permitted refund options under our policies, yet the customer has failed to provide a response. 

  Cardone Training Technologies, Inc.

   

  Customer response

  11/02/2024

   
  Complaint: 22454470
  
  I am rejecting this response because:

  I would like clarification regarding your recent statement that the call with your representative was reviewed. To my knowledge, I did not give consent for this call to be recorded, nor was I informed of any intention to do so. Could you kindly explain how this review was conducted without my consent?

  Additionally, I am including proof of a response I provided on the same day as your initial communication. This documentation clearly demonstrates my prompt and transparent efforts to address any concerns directly. Unfortunately, the handling of this situation has raised concerns about your business practices, specifically around communication transparency and the application of undue pressure. This approach does not align with the type of business we wish to engage with.
  
  Sincerely,
  
  **** ********

  Business response

  11/05/2024

  Regarding your concern about our previous response, we want to emphasize that we referred to our records, not a call recording. We are deeply saddened to hear that our response did not come to terms with your expectations. As mentioned previously, we strive to address all questions raised during our calls and to provide product options based on the customer's needs. However, it remains the customers responsibility to review the terms and conditions applicable to any specific product or event. 

  Sincerely,

  Cardone Training Technologies, Inc. 

   

  
  

  Customer response

  11/07/2024

   
  Complaint: 22454470
  
  I am rejecting this response because: 

  We remain confused and unsatisfied with the explanation provided. While you referenced "records" rather than a recording, its unclear how these records accurately reflect our conversation if no recording was made. Without a clear record of the conversation, we question the accuracy of any review.
  Additionally, while we understand the importance of reviewing terms and conditions, we feel that our questions and concerns during the call were not fully addressed, which contributed to our misunderstanding. We would appreciate a more transparent and thorough follow-up to address our concerns directly or a full refund immediately to avoid any lawful repercussion.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  08/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Date of Transaction: October 2023 Amount Paid: $******** Business Commitment: Cardone University committed to providing increased sales through their training program.Nature of Dispute: False Advertisement Efforts for Resolution: No attempts made by the business.Account/Order/Tracking Number: OLS Details of the Complaint:in october 2024 my brothers company, *** entered into a contract with Cardone we were enticed by their promise to enhance our sales through their training program. We were assured that their services would lead to significant growth in our business.However, since the commencement of our subscription, we have encountered substantial difficulties. Despite investing ******** into the program, while paying ******** a month on top of that we have seen no tangible improvements in our sales. We tried to cancel immediately, but were denied. The methods and strategies advocated by Cardone University have not yielded the promised results.Furthermore, it has become evident that the claims made by the sales representative were misleading. The advertisement created a false impression of the effectiveness of their training program, leading us to believe that it would directly contribute to our business growth. Unfortunately, this has not been the case.Despite our attempts to address these issues with Cardone University, they have failed to provide any satisfactory resolution. They have not offered any alternative solutions or addressed our concerns regarding the ineffectiveness of their *********** light of these circumstances, we seek a contract revocation and immediately be released on contractual expectation by Cardone University. We believe that their false advertising and failure to deliver on their promises constitute a breach of contract and warrant a refund of our investment.We urge the Better Business Bureau to investigate this matter thoroughly and take appropriate action to ensure that Cardone University upholds its obligations to its customers.

  Business response

  09/04/2024

  We are in receipt of your complaint and have completed an internal review of your account.  You joined the sales training program with coaching on November 9, 2023.  Subsequently you received the initial onboarding call, introductory call, and first coaching call with our team members.  We also provided you with recap emails of the initial calls as a guide to remain informed on items discussed for enhancement on your business.  On December 4, 2023 we received a notice to cancel the membership service. Please note that this contract is legally binding pursuant to section 2 of the Agreement (copy of the Agreement is attached for your reference).  Despite the notice of cancellation received, we provided the option to pause payments for 3 months and offered you a complimentary ticket to our Director of ******************** event.  Once the pause window period ended, we offered an additional 30 day payment postponement (please see attached both addendum to pause the contract).  The membership service resumed on April 12, 2024 once the suspension period ended.  Our performance manager and coaching operations administrator made attempts to reach out with no response and left 6 voicemail messages between the dates of April 15th through April 24th.  The account is now with the payment recovery specialist team where we have tried to make attempts for a resolution and awaiting your response (email correspondence with buyout offer attached).
  

  Sincerely,

  Cardone Training Technologies, Inc.

  Customer response

  09/16/2024

   
  Complaint: 22214814
  
  I am rejecting this response because:

  we stopped payment due to our business still failing even with the use of Cardone. We were mislead by your sales team. This lead us to believe we could grow our business substantially that did not happen. This is due to false advertising from your sales team. We would like to get out of this contract and have a lawyer on standby to help with this. 
  
  Sincerely,
  
  ****** *******

  Business response

  09/17/2024

  As noted in our prior response, should the customer have interest in settling this obligation we are ready to help find a resolution.  Please see communication correspondence attached.

  Sincerely,

  Cardone Training Technologies, Inc.

  Business response

  09/17/2024

  As noted in our prior response, should the customer have interest in settling this obligation we are ready to help find a resolution.  Please see communication correspondence attached.

  Sincerely,

  Cardone Training Technologies, Inc.

• Initial Complaint

  08/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Transaction date: 6/15/24 Amount: $297 Product: Real Estate Interactive Package Dispute: Refund was requested through the customer service portal on the same date as the transaction.I have reached out to customer service several times via email for an update on my refund but they have not responded.

  Business response

  08/14/2024

  Dear **************,

  We are in receipt of your complaint and sorry for any inconvenience that you have experienced.  We have refunded the amount of $297 and the *********** Interactive package has been cancelled. If you have any further questions or concerns, please feel free to contact us.

  Sincerely,

  Cardone Training Technologies, Inc.

  Customer response

  08/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I asked for a refund due to the fact that the videos that have are outdated.

  Business response

  07/25/2024

  Thank you for contacting us about your request for a refund of $597 for the Marketing Done-For-You program.  After internal review of the account, our records show that you currently have initiated an active dispute/chargeback with your bank regarding the charge.  Unfortunately, we are unable to process a refund while a bank dispute is ongoing because those funds are taken from our account while the dispute is being reviewed.  In order to expedite and provide a resolution, you have the option to withdraw the dispute with your bank.  Once the dispute has been dropped or resolved, we are willing to process your refund request promptly.  Please note that we have cancelled the Cardone University subscription and will be processing a separate refund of $99 which you will not be charged for moving forward.

  Sincerely,

  Cardone Training Technologies, Inc.

• Initial Complaint

  07/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My name is *****************. I am a small business owner in **********On Nov 2022, I signed up for an online subscription to a sales training website by Cardone ***************** which was advertised and presented as a monthly subscription. I subscribe to 15 users for my employees' use. I have agreed to 99 monthly for each website user.The whole sale process was strange; I was guided online on a video call with the sales rep, who guided me through each step. Establish an account with me online, share a screen on a live video, everything was live with both myself and the rep- and help me fill out the credit card information for the monthly charge.We started to use the website for the first 4 months, but after that, we completely stopped. However, only 8 months later (from the first signing ), on Aug 2023, I contacted them and requested to cancel the subscription to the website and prevent the charges.They told me this was not a monthly subscription and that they had signed me up for a monthly installment loan for a 36-month service without being aware!I thought I had provided credit card information for the monthly payment! I was shocked. I signed those forms quickly with the representative on a video call, focusing on giving my credit card infoit never crossed my mind that something else was going on.I never provided a tax ID or SS #, and there was nothing to alert me that this was a loan! I blocked them on my credit card. I never gave them sensitive details such as my business tax or SS number. They fraudulently bonded me into an agreement I wasn't aware of.They kept emailing me to settle my debt until Dec 2023 to avoid collection.I replied that this was a fraud and that I had never agreed to take a loan to be bonded for 36 months; I am not using the website. This week, a collection firm called ********************* tried to contact me about a debt to ****** Technology for 26,866!I can't believe this scam. This is unbelievable. This is enormous.

  Business response

  07/15/2024

  Thank you for bringing this matter to our attention.  While we apologize for any disruption this has caused, a review of our records shows the agreement was signed on November 22, 2022.  Weve attached a copy of the fully signed agreement for your reference.
  
  As outlined in the agreement, there is a 60-day window period for cancellation without penalty under page 1, additional notes, which ends January 21, 2023.  After 60 days, the full remainder of the contract will be enforced.  The agreement also states its a monthly payment installment plan in bold on page 1.  Unfortunately, the cancellation request came on August 11, 2023, which falls outside the 60 day window period by 202 days. Additionally section 2 (Legally Binding) acknowledges you are aware of the cancellation process and the installment plan.
  
  Our finance team confirms your account was sent to collections in June 2024 with a past-due balance of $9,950 (August 2023 May 2024).
  
  We hope this clarifies the terms and conditions.  We are open to finding a mutually agreeable solution.

  Sincerely,

  Cardone Training Technologies, Inc.

  Customer response

  07/19/2024

   
  Complaint: 21978558
  
  I am rejecting this response because:

  While I acknowledge signing the agreement on November 22, 2022, I maintain my position that the agreement was misrepresented during the sales process. I was under the impression I was signing up for a monthly subscription service, not a 36-month loan agreement.
  
  
  The claim that I simultaneously reviewed and signed the agreement with the sales representative in just 1 minute and 30 seconds (Data was take from the Signature Certificate) you can see all time frame in signature  during a video call raises serious concerns. It's impossible to thoroughly understand a legal document with complex financial terms in such a short timeframe. This rapid process suggests I was not given a fair opportunity to review the agreement and raises questions about the validity of the signature process.
  
  
  The signature certificate supposedly shows both my signature and the representative's signature at the same minute. This is a physical impossibility during a video call. A salesperson cannot be on the same page signing with me simultaneously. This discrepancy raises serious questions about the validity of the entire electronic signature process.
  
  
  In addition to the points raised in my previous message, I remain concerned about:
  
  Deceptive Sales Practices: During the sales call, the representative presented the program as a monthly subscription with no mention of a loan or long-term installment plan. This approach is inconsistent with the terms outlined in the agreement.
  
  Unclear Disclosures: Whether the agreement itself clearly disclosed the loan terms (interest rate, total repayment amount) and the cancellation window details is a point of contention. I believe these crucial details were not presented transparently during the sales call or within the agreement itself. The Truth in Lending Act (TILA) mandates clear and conspicuous disclosure of loan terms.
  

  
  Sincerely,
  
  *****************

  Business response

  07/22/2024

  Thank you for your feedback.

  Should you have interest in settling this obligation, we stand ready to help find a resolution.

  Sincerely,

  Cardone Training Technologies, Inc.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On April 26, 2023, our company, entered into a 3 year contract (at $4,240 per month) with Cardone University, enticed by their promise to enhance our sales through their training program.The contract includes a 90 day performance guarantee although it does not make clear how specifically the contract must be cancelled. We were to be assigned a coach and in the first 60 days the coach was changed 4 times and at least one of the weekly calls had to be skipped due to no coach availability. Despite being very nice the last coach assigned to us did not speak native english and it was very hard to understand him during the calls.Despite investing significant money into the program, we saw no tangible improvements in our sales. The methods and strategies advocated by Cardone University had not yielded the promised results.Our staff was frustrated and the coach even asked if we would like to replace him. I had multiple conversations with the coach in July and August on ways to improve the service but I finally told him in August that the staff did not see any benefit it continuing so we must cancel.Cardone Training never acknowledged our cancellation and continued to charge our credit card. I emailed asking for acknowledgement of the cancellation but never got a response. I finally had to contact our bank to refuse to honor the charges.Once the charges were cancelled I then did get contacted by the company offering to discuss some modification of the contract. I told them we just wanted it cancelled and they ultimately said that the best they could do would be to offer a buy out for about $50,000.Despite not accessing their website or the coach after August, 2023, they refuse to honor our cancellation of the contract and of course will not refund the extra months they charged us. Now they are sending us to collections.We would just like the cancellation of the contract to be honored and to stop receiving collection notices.

  Business response

  06/26/2024

  Good morning,

  Thank you for bringing this matter to our attention.  We at Cardone Training Technologies **** take our customers complaints seriously and after further review of our internal call logs, we have made attempts to contact you.   The Agreement was fully executed by **************************** ******************* on April 25, 2023 with a 90 day stipulation to opt out, ending July 24, 2023.  On April 28, 2023 you added additional users to the coaching program which was in total of 17 users.  The initial ***** coaching call session was completed on April 28, 2023, with the assigned coach.  Following the ***** session, our Activations team did a manager launch on May 2, 2023.  Subsequently, the coaching launch took place on May 12, 2023.  Our coaching logs indicate there was a drop in attendance during the month of July 2023.   We made attempts to communicate and remedy the situation; however, we did receive notification via text on your end that your team is unable to join the session.  Around August 25, 2023, we received an email from ******************* informing us your team was no longer interested in the program and would confirm with you directly to continue with training.
  On August 28, 2023 we received an email from ******************* confirming that since their team was no longer interested in training that they did not want to continue with the training program.  Unfortunately, this request came after the 90 day opt out window period as we informed ******************* on August 30, 2023.  The request to not continue was received 126 days from the date of signing the Agreement.  On September 11, 2023 we have notes indicating to remove *************************************** Center from the recurring calendar training sessions.  We value your business and to find a resolution, we provided you with buyout options.  We have no records of any official cancellation notice from the original signer of the Agreement, ****************************.

  We hope this information provided will help with any clarification. 
  

  If you have any further questions or concerns, please do not hesitate to contact us.

  Sincerely,

  Cardone Training Technologies, Inc.

   

  Customer response

  06/26/2024

   
  Complaint: 21896384
  
  I am rejecting this response because: The contract is not clear on what communication is needed to cancel the contract. We communicated with our coach ****** in July that we were not happy with the service and wanted to cancel. He wanted to see if there were some changes that could be made which he proposed to the team on the next couple of calls. The team did not think any of the changes were making a difference which was made clear to our coach ******.
  
  Sincerely,
  
  *******************

  Business response

  06/27/2024

  We attached a copy of the signed Agreement along with the screen capture of the additional notes section which indicates the 90 day opt out window period.  Also provided is a screen capture of section 2 of the Agreement titled Legally Binding which provides the cancellation instructions.  Please note this section of the agreement also includes an initial slot so the customer is clear on the cancellation policy and procedures.  In addition, the customer email request to cancel was received August 28, 2023 which is outside the 90 days cancellation window period as noted on the Agreement.  A copy of the email is also provided.

  Business response

  06/27/2024

  We attached a copy of the signed Agreement along with the screen capture of the additional notes section which indicates the 90 day opt out window period.  Also provided is a screen capture of section 2 of the Agreement titled Legally Binding which provides the cancellation instructions.  Please note this section of the agreement also includes an initial slot so the customer is clear on the cancellation policy and procedures.  In addition, the customer email request to cancel was received August 28, 2023 which is outside the 90 days cancellation window period as noted on the Agreement.  A copy of the email is also provided.

  Customer response

  06/27/2024

   
  Complaint: 21896384
  
  I am rejecting this response because: The 90 day performance guarantee language does NOT specify the method required to cancel the contract on the attachment CTTI provided.

  The link provided in the contract for cancellation says it is the link to use if we would want to cancel the auto-renewal before the end of the term. It does not specify that this is a link for cancelling per the 90 day performance guarantee.

  We gave verbal notice to the coach prior to the end of the 90 days that we wished to cancel.
  
  Sincerely,
  
  *******************

• Initial Complaint

  05/15/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Complaint against Cardone University Date of Transaction: January 5, 2024 Amount Paid: $2500 Business Commitment: Cardone University committed to providing increased sales through their training program.Nature of Dispute: False Advertisement Efforts for Resolution: No attempts made by the business.Account/Order/Tracking Number: Ascape Landscaping Details of the Complaint:On January 5, 2024, my company, Ascape Landscaping, entered into a contract with Cardone University, enticed by their promise to enhance our sales through their training program. We were assured that their services would lead to significant growth in our business.However, since the commencement of our subscription, we have encountered substantial difficulties. Despite investing $2500 into the program, we have seen no tangible improvements in our sales. The methods and strategies advocated by Cardone University have not yielded the promised results.Furthermore, it has become evident that the claims made by the sales representative were misleading. The advertisement created a false impression of the effectiveness of their training program, leading us to believe that it would directly contribute to our business growth. Unfortunately, this has not been the case.Despite our attempts to address these issues with Cardone University, they have failed to provide any satisfactory resolution. They have not offered any alternative solutions or addressed our concerns regarding the ineffectiveness of their services.In light of these circumstances, we seek a full refund of the $2500 paid to Cardone University. We believe that their false advertising and failure to deliver on their promises constitute a breach of contract and warrant a refund of our investment.We urge the Better Business Bureau to investigate this matter thoroughly and take appropriate action to ensure that Cardone University upholds its obligations to its customers.

  Business response

  05/17/2024

  Good Afternoon,

  We have reached out to this client in attempts to resolve this matter.

  Thank you,

  Cardone Training Technologies, Inc. 

  Customer response

  05/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business aggred to close our training account.
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩