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          3Stocks A Day LLC

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/07/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            Back in Jan 2021, I paid for a lifetime subscription to their services. I'm expecting them to honor the lifetime subscription. On Jan 25, **** my credit card was charged for $250. I didn't understand why until i saw on their website they have new terms and condition. It is misleading to offer a lifetime service. Original service was $1999.99 w/ 60% off for *******. ******* is the total amount I've paid but only authorized ******* for the original lifetime subscription.

            Business response

            02/13/2024


            Thank you for bringing this matter to our attention. We appreciate the opportunity to address the concerns raised by the cardholder.

            Upon thorough review of the situation, it has come to our attention that the cardholder in question issued a chargeback for the $250 maintenance fee associated with their membership. Subsequently, the cardholder received a refund from their bank for this chargeback.

            We would like to take this opportunity to clarify that our policy regarding the $250 yearly maintenance fee has remained consistent since the cardholder initially ordered their membership. As outlined in our terms and conditions, after three years of membership, an annual maintenance account fee of $250 is applicable. 

            We understand the importance of transparent communication and strive to ensure that our policies are clearly communicated to all of our customers. We apologize for any confusion or inconvenience experienced by the cardholder and are committed to addressing their concerns in a timely and satisfactory manner.

            Should the cardholder require further clarification or assistance regarding our policies, we encourage them to reach out to our customer service team directly. We remain dedicated to providing excellent service and support to all of our valued members.

            Thank you for your attention to this matter.

            Sincerely,

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 4

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          Overview of BBB Rating

          Contact Information

          Miami, FL 33177-6238

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          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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