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          Business Profile

          Sunglasses

          Prive Goods, LLC.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Sunglasses.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/24/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            June 19 2024, contacted company regarding return of 3 pairs of sunglasses. Had numerous texts with company regarding having a difficult time in getting into my account. Forgot my number. Did file with a service rep and received a return text from her (******) stating actual text back Hi *****,Thank you for reaching out!We have received your return request. Good news this return you dont need a shipping label, because as a show of our appreciation for your patronage, were going to let you get them item(s). Hopefully you have a friend, co-worker or loved-one who would enjoy having it :) No worries, your money will still be refunded.Is there anything else I can do for your today?Cheers,********************* **************** Manager | PRIV *************************************************** This text came to me at 2:47 pm on June 19, 2024 My communication back and forth On Wed, Jun 19, 2024, at 06:33 PM, ******************* <*****************> wrote:It says I don't need to return. How is my monies refunded?On Wed, Jun 19, 2024, at 06:32 PM, ******************* <******************************> wrote:What does green return mean and how is my monies refunded?Thx u My times are indicated at 6:33 and 6:32 as a response to her telling me that I could keep them,Today when I called to find out where my monies were that I am waiting on I was told that because I wrote the word Green, I was not entitled to the until I returned the 3 glasses. I advised them that I had done with they told me to do and gave the glasses away.The supervisor called me back and said where did I get the word green return and that I was not entitled to monies back unless I return the glasses.She also said that the order of communication indicated that I wrote Green down before I was told about not having to return the glasses. I told her that for what ever reason I wrote the word green down, I was not certain, but that regardless of what I wrote they had said I could keep the glasses and give to friends.

          • Initial Complaint

            07/08/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On July 4, 2023, I made a purchase online from Prive Revaux (************************************) during their buy one get one free promotion. I bought The Chica sunglasses in black and added the same glasses in light pink for the free pair. My total was $48.61, which is the cost of one pair of regular priced The Chica sunglasses plus $4.95 in shipping.I received them both today, July 8, 2023, but Im not happy with how they look on me. I initiated the refund process online to find that my entire order (two pairs of sunglasses) is ineligible for a refund. I thought this was a mistake because I read their return policy before placing my order and my purchase met all the requirements to make them eligible for a return. I contacted customer service and they confirmed that my purchase is ineligible because the free items are not eligible for returns or exchanges. I paid for one, full priced pair of sunglasses in order to receive a free pair, so I should be able to return that pair.I would like to return the glasses I purchased for a full refund (minus $4.95 in shipping). Im more than happy to return both pairs of glasses as long as I receive my refund in full.

          • Initial Complaint

            01/06/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I filed some reviews about some sunglasses I purchased. I noticed my review was never posted to their website. I wanted to report the company for filtering reviews on their products.

          • Initial Complaint

            09/21/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unresolved
            I ordered sun glasses to ***************************** as a gift and she received a empty box. The order number is ******. I contact customer service but they just say they will get back to me later but I still haven't received the sun glasses.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2627 NE 203rd St

          Suite 201

          Miami, FL 33180

          Visit Website
          (855) 813-5222

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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