Complaints

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had ***** Design Upholstery repair cushions and panels on our boat that had been damaged by an animal. They came, took the parts out they needed. to take them out, they removed screws, bolts, nuts, flats and lock washers. We were there while they were doing this and they gave them to us to keep until they repair the cushions and panels and come back to put them back.Twice they stood us up by telling us they were coming back to put back in place the cushions, so the third time when they finally came, we couldn't be there because we're also working. We trusted them to put back everything correctly with all the screws, bolts, nuts, flats and lock washers we left at their disposal on the boat.The upholstery job was done correctly but 2 months after, taking the boat out, cushions and panels fell apart and we discovered that they didn't use the original parts to put everything back. they put back some with adhesive strips, some with nothing and they broke 3 speakers..We contacted ******* from ***** Design Upholstery and he basically denied any wrong doing, pretending he doesn't understand what we are talking about. Then, finally coming back to his senses he agreed to come back to finish the job properly by putting back together the cushions and panels with the screws, bolts, nuts flats and lock washers.He stood us up twice again. Really annoyed by his lack of professionalism, we finally asked him to give us back all the screws, bolts, nuts, flats and lock washers as well as the missing panel telling him well find a way to finish the job.To this day, he gave back only part of the screws, bolts, nuts, flats and lock washer and still has the missing panel in his possession.We think we are entitled to a refund of $350 corresponding to the delivery charge and installation, and most of all we want them to give back the missing panel.All of this has been going on since NOVEMBER 2023.

  

  Business response

  06/11/2024

  Hi, 

  Please see response of the complaint ID # ******** w/  proof before and after, text messages, emails. 
  

  Let me know if you need anything  else. 

   

  Thank you, 

  ***************************

  Customer response

  06/17/2024

  We read the response from Gils Design Upholstery and first of all our contact has always been ******* who is Darcys husband. We know that for a fact because we worked with them in the past. So, saying that ***** is not aware of whats going on is a lie. They work together.
  They are the ones who want things to get confusing talking about things we dont even mention in our complaint.
  All we want is to get our part back which is OUR PROPERTY and a refund of $350.00 for a botched installation that we already explained in the complaint with photos to prove it. Lets just stick to the simple facts.
  The simple facts being that we kept the screws, that we gave them to the technician when he came back to reinstall everything (and by the way we never said the upholstery job was not well done), that they used adhesive strips (as seen on the photos) instead of the screws and that of course everything fell apart with time. Which is why were asking for a refund for the installation. And also, that theyre keeping hostage our part as collateral.

  Regarding the review, we live in a free country and it our absolute right to write one. The supplier has the freedom and the right to answer, which they did. And now they want to blackmail us by asking us to delete it or they wont give us back our property, and even *** us for defamation?!
  We think this is disingenuous, unfair and unprofessional behavior.
  
  We decided to file a complaint with the BBB because communication became impossible with **** Design, ******* kept on postponing coming back, invoking any reason he could find each time (weather, traffic, sickness, etc.) to finish the installation correctly and bringing back our missing part, making my husband taking valuable time off of his work to be home, waiting for him for nothing.

  
  As you can see on a texts exchanged with *******, he clearly states that what happened was Gils Designs fault

  quote It a lack of professional team members in which its my is*** Its 98% completed on upholstery and delivery.. installation in my behave Im trying to finish the job -unquote-

  Regarding our piece -quote- And the plastic piece too? Its nt there OMG driver forgot will send it on Tuesday. He left the piece on top of my desk will be delivering on Tuesday morning -unquote-
  You will find herewith attached as well, all the texts exchanged back and forth with ******* from March 11th until May 27th where you can see that theres always a problem finishing the job and giving back screws and our missing piece.

  

  Business response

  06/17/2024

  Please see pictures attached for the clarification request.. 

  Customer response

  06/18/2024

   
  Complaint: 21776026
  
  I am rejecting this response because:

  We read the response from Gils Design Upholstery and first of all our contact has always been ******* who is Darcys husband. We know that for a fact because we worked with them in the past. So, saying that ***** is not aware of whats going on is a lie. They work together.
  They are the ones who want things to get confusing talking about things we dont even mention in our complaint.
  All we want is to get our part back which is OUR PROPERTY and a refund of $350.00 for a botched installation that we already explained in the complaint with photos to prove it. Lets just stick to the simple facts.
  The simple facts being that we kept the screws, that we gave them to the technician when he came back to reinstall everything (and by the way we never said the upholstery job was not well done), that they used adhesive strips (as seen on the photos) instead of the screws and that of course everything fell apart with time. Which is why were asking for a refund for the installation. And also, that theyre keeping hostage our part as collateral.
  Regarding the review, we live in a free country and it our absolute right to write one. The supplier has the freedom and the right to answer, which they did. And now they want to blackmail us by asking us to delete it or they wont give us back our property, and even *** us for defamation?!
  We think this is disingenuous, unfair and unprofessional behavior.
  
  We decided to file a complaint with the BBB because communication became impossible with **** Design, ******* kept on postponing coming back, invoking any reason he could find each time (weather, traffic, sickness, etc.) to finish the installation correctly and bringing back our missing part, making my husband taking valuable time off of his work to be home, waiting for him for nothing.
  As you can see on a texts exchanged with *******, he clearly states that what happened was Gils Designs fault
    quote It a lack of professional team members in which its my is*** Its 98% completed on upholstery and delivery.. installation in my behave Im trying to finish the job -unquote-
  Regarding our piece -quote- And the plastic piece too? Its nt there OMG driver forgot will send it on Tuesday. He left the piece on top of my desk will be delivering on Tuesday morning -unquote-
  You will find herewith attached as well, all the texts exchanged back and forth with ******* from March 11th until May 27th where you can see that theres always a problem finishing the job and giving back screws and our missing piece.
  
  Sincerely,
  
  *********************

  Customer response

  06/18/2024

  Regarding, the copy of the texts we attached in our last statement, you will find page 8 what we were quoting regarding ***** Design admission of botched work regarding the installation and page 5 regarding the piece they said they would deliver back, which they never did.

  

  Business response

  06/18/2024

  see attached

  Customer response

  06/18/2024

   
  Complaint: 21776026
  
  I am rejecting this response because:

  FIRST:

  We want to be sure that ***** Design wants to close the case with us going to their office to get our piece and that's it. No threats, no blackmail.

  SECOND:

  We want to see the content of the release they want us to sign before accepting, because WE don't want anymore surprises. The release has to be about them releasing the piece to us. NOTHING MORE.

  THIRD:

  If we accept the release form, we want to know at what time on Friday, June 21st we can come, and they better respect our time by being there and having the piece ready.

   

  
  Sincerely,
  
  *********************

• Initial Complaint

  08/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am being blackmailed by the shop ofor storage fees I came to ** to accept delivery and pay hi in full I told him I was here to accept delivery snd we would put in another apartment because the apartment intended was not yet ready. He offered to hold when I said I was here to accept. He is now charging thousands of dollars in storage fees My second order he is demanding balance p[ayment in 5 days or penalty fees will be applied I told him 5 days is not enough for me to even mail a check let alone collect the balance from the client. He is applying daily fees for every day that passes and refusing to deliver the furniture He is a lunatic. I have done business for 20 years no-one behaves. like this

  

  Business response

  08/25/2023

  Hi, Thank you for contacting us regarding this matter, please the complete attachment with the response and evidence. 

  If you need anything else don't hesitate to contact us. 
  

  Thanks, 
  

  *****

  Customer response

  09/05/2023

  What he fails to explain that after threatening me to pay a bill within 5 days (not even business days) he would start adding a penalty. It was impossible to collect payment from the client and mail a check within such an unreasonable period of time.  All this was explained but he is beyond reason. I flew to ******* specifically to accept delivery and physically hand him a check as I did not want to pay any additional fees. All this he was well aware. When I met him in ******* he accepted the check but did not have the furniture. I explained the apartment was unable to do the installation as it was still a work in progress. I further explained that the client had another apartment in the same building and we could store in that apartment   To which he replied. ''no problem" I will hold onto them.   Since he already understood I id not want to pay fees the offer seemed genuine and understanding. That said I had already flown down to ******* and was more than able to store the furniture in an empty apartment. As ******* was made aware. His offer now seem decisive and deliberate.   He most recently sent another bill and again made unrealistic payment demands. I had to wire him funds and made immediate plans to have the furniture delivery as THIS TIME he said he would charge storage. He is a complicated man with little people skills but wields and very strong arm   He has refused to get on a call with me to try to make any arrangement   He is a liar and a thief and beyond unreasonable

   

  Customer response

  09/06/2023

   
  Complaint: 20456415

   

  What he fails to explain that after threatening me to pay a bill within 5 days (not even business days) he would start adding a penalty. It was impossible to collect payment from the client and mail a check within such an unreasonable period of time.  All this was explained but he is beyond reason. I flew to ******* specifically to accept delivery and physically hand him a check as I did not want to pay any additional fees. All this he was well aware. When I met him in ******* he accepted the check but did not have the furniture. I explained the apartment was unable to do the installation as it was still a work in progress. I further explained that the client had another apartment in the same building and we could store in that apartment   To which he replied. ''no problem" I will hold onto them.   Since he already understood I id not want to pay fees the offer seemed genuine and understanding. That said I had already flown down to ******* and was more than able to store the furniture in an empty apartment. As ******* was made aware. His offer now seem decisive and deliberate.   He most recently sent another bill and again made unrealistic payment demands. I had to wire him funds and made immediate plans to have the furniture delivery as THIS TIME he said he would charge storage. He is a complicated man with little people skills but wields and very strong arm   He has refused to get on a call with me to try to make any arrangement   He is a liar and a thief and beyond unreasonable
  
   

  

  Business response

  09/13/2023

  Hi,

  Please see the attachment with the response. 

  Thanks,

  *****. 

  Customer response

  09/21/2023

   
  Complaint: 20456415
  
  I am rejecting this response because:

  I emailed repeatedly asking him to call me so we could resolve amicably. I explained over and over that I had been to ******* to accept delivery and to hand him a check in person at great expense and time He did not bring the furniture and offered to hold. He understood that I *** down to accept furniture and not to incur storage fees He offered to hold He said nothing about fees   He just adds daily storage rates so he doesnt care less I want my furniture that was fully paid for 
  
  Sincerely,
  
  ***************************

  Customer response

  09/25/2023

  I believe you think the fee is *******. It is 10,000 

  Customer response

  09/27/2023

  I am asking for someone to intervene as his responses are filed with lies. I came to ******* via plane to accept the furniture he was supposed to deliver. He chose not to have the furniture but accepted payment in full. I was down to accept but since he could nt install he offered to hold. I flew done to avoid any added costs so his order detail was not an issue. It was at his suggestion that the order be held. I was there to accept and had someplace for the furniture to be held until we could install. I believe he made this offer to conceal his motivation to charge crazy fees..which he never said. I had no reason to store if I can deliver

  

  Business response

  10/12/2023

  Hi, 

  ***** Design Upholstery sent a letter Final Response to ******** Design. She still continue refusing to pay the money she owe.

  Please find attached Letter.

  At this point, There is nothing else to discuss. 

  Thanks,

  *****

   

   

  
  
  
  
  
  
  
  
  

  Customer response

  10/23/2023

   
  I asked for an explanation for **** of additional fees since the open order report was sent,
  the location of the banquette you have previously stated was finished  
  the chair and fabrics which I have signed tracking for   
  
  As for delivery I set aside last Thursday and Friday   This Friday is not possible as I must be there and I have scheduled appointments 
  
  You seem h*** bent in not being cooperative and you refuse to answer questions fully
  
  What is the **** of charges.  Do you not think I have a right to know what I am being charged for 
  
  I know this is GILS WORLD but this is not reasonable that you refuse to send details about furniture fabric and now another **** in mysterious charges 
  

  
  

• Initial Complaint

  07/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Nothing but a scam! BEWARE! *** paid them full money and theyve refused my sectional Sofa delivery. Never experienced such blatant theft before in US.They collected my sofa more than 6 weeks ago after paying them 50% advance on 05/19/2023 in the amount of 2052.50$, was told that sofa will be ready in 2 weeks. There were indefinite delays with no date on delivery at all. I went on vacation for 10 days when I received their email to pay immediately and collect delivery otherwise daily Storage charges will incur. I told them that Im out of country, not access to Zelle etc, will pay them immediately on arrival, which I did and theyve refused sofa delivery after collecting Nothing but a scam! BEWARE! *** paid them full money and theyve refused my sectional Sofa delivery. Never experienced such blatant theft before in US.They collected my sofa more than 6 weeks ago after paying them 50% advance, was told that sofa will be ready in 2 weeks. There were indefinite delays with no date on delivery at all. I went on vacation for 10 days when I received their email to pay immediately and collect delivery otherwise daily Storage charges wii incur. I told them that Im out of country, not access to Zelle etc, will pay them immediately on arrival, which I did today and theyve refused sofa delivery after collecting 100% of payment. They want me to pay storage charges, which I refuse as no date was given to me for delivery despite my repeated follow **** and then an email after 6 weeks to pay immediately(only a week ago) they cant expect people to postpone their life plans until delivery.

  

  Business response

  07/14/2023

  Please see attachment letter response the complaint.  

  Let me know if the attachment is received to make sure you are receiving the full information 

  regarding this case. 

   

  Thank you, 

  *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩