Complaints

• Initial Complaint

  02/15/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Happy Mammoth does not appear to be a legit company. Warning you!!! I ordered a bottle of the weight loss pill and after about a month of taking it I contacted the company because I saw no change . They guarantee on their website they have a 60 day no questions asked money back guarantee. I have contacted them twice and never received a reply. This is not a real company!!!

  Business response

  02/17/2025

  Dear ****,
  
  We sincerely apologize for the delay in responding to your inquiries. We understand your frustration and appreciate you bringing this to our attention. Please rest assured that Happy Mammoth is a legitimate company, and we are fully committed to honoring our 60-day money-back guarantee.
  
  Due to an unusually high volume of customer service requests, our response time has unfortunately been longer than usual. We deeply regret any inconvenience this has caused and want to assure you that we are taking immediate action to resolve this matter. A member of our team will be reaching out to you right away to process your refund and provide the necessary next steps.
  
  Customer satisfaction is our top priority, and we are truly sorry for any concern or frustration this experience may have caused. We appreciate your patience and the opportunity to make this right. Should you require any further assistance, please do not hesitate to reach out.
  
  Best regards,
  
  Happy Mammoth
  

  Customer response

  02/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. UPDATE: The Company did get back to me and offer me a refund on the product.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  02/11/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I ordered supplements that are making me sick. I am trying to return the products for a full refund but cannot get anyone from the company to acknowledge the situation or give me the return information.

  Business response

  02/12/2025

  Hi Catherine 
  
  We apologize for the delay in replying to your emails. Currently, were experiencing a high volume of inquiries, and we genuinely appreciate your patience during this busy period. Rest assured, were actively working to streamline our response times. We kindly ask for your understanding as we strive to respond to all messages in the order they were received.
  
  We are sorry to hear that our supplement made you feel unwell. Although this is not a common reaction, we respect that everyone's body is different and may respond in unique ways.
  
  We have already initiated the refund process in your account for one jar under our 60-day Money-back guarantee. You can read more about our guarantee and how it works on:
  *************************************************************
  
  You can expect to see this refund reflected in your account within the next 2 to 5 business days.
  
  Once again, we apologize for any inconvenience this situation may have caused you, and we appreciate you sharing your experience with us.
  
  If you'd like to return the remaining unopened jar for a refund, please follow the instructions we sent you via email.
  
  If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.
  
  Hope you have a wonderful day,
  
  Happy Mammoth.

  Customer response

  02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  02/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  For over 2 weeks now I have been trying to contact Happy Mammoth to request a refund under their own "Down-To-The-Last-Scoop' 100% Risk-Free, 60-Day-Money-Back Guarantee". Their chatbot continues to tell me their are no live **** no matter what time of day I contact them, I have sent multiple email requests to their support email account, and I have tried to contact them through ******** Messenger - all with no reply which makes me think they are trying to not honour their own agreements. I have three products purchased which are eligible for refund under the policy, across two orders. None of the products have made any scrap of positive difference to me at all. I have been taking the hormone ******* and feel no different - my mood has not changed, my hormones have remained in the same extreme fluctuation, hot flushes no difference. All I feel is nausea from the herbs. The complete belly reset makes me feel bloated, I have had episodes of explosive and extremely embarrassing diahrrea (which is very new since starting this!!!) - this is not a product that makes me feel good. I have been taking the weight control product and have seen no positive effect - in actual fact, I weighted myself at the start and in the time I have been taking this I have put on 4 kilograms, and increased the amount of fat around my belly, not decreased it. This is not what I wanted, its the exact opposite of what I wanted!!!I do not want to continue any product and I would like to claim a refund under the 60 day policy please. I dont want to hear about different ways - I joined their ******** group already, Ive explored different ideas, I am done. I am sorry but the products are not suited to my body clearly.

  Business response

  02/07/2025

  Hi ***,
  
  Thank you for getting in touch and sharing your feedback with us. Your insights are incredibly valuable to us as we continuously strive to enhance our services at Happy Mammoth.
  Were sincerely sorry to hear about your recent experience, and we understand the frustration it may have caused. Please know that we are fully committed to addressing your concerns and improving your overall satisfaction.
  
  Were experiencing a high volume of inquiries, and we genuinely appreciate your patience during this busy period. Rest assured, were actively working to streamline our response times. We kindly ask for your understanding as we strive to respond to all messages in the order they were received.
  
  To better assist you, we need more information about your order and account. Because the information you have left here does not correspond to any of our customers.
  If you could share your information with us, either here or at ******************************* (order number and name on the account). This will allow us to gain a clearer understanding of your situation and find the best possible solution for you. Please note reviews are not linked to customers' accounts. When you reach out, please include the subject line: "review: requested details."
  
  Once again, we apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and were dedicated to resolving this matter to your satisfaction.
  
  Wishing you a wonderful day ahead!
  Happy Mammoth.

  Customer response

  02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I have emailed as requested and they have now responded finally.  
  Sincerely,
  
  *** ********

• Initial Complaint

  01/30/2025

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order with Happy Mammoth on 16 January 2025 for two items. The total price is $193.75. I have not received my items and I have reached out to customer support and have received no response. I am requesting the Better Business Bureau get involved as I am seeking a refund.

  Business response

  01/30/2025

  Dear *****,
  
  We sincerely apologize for the delay in our response. Our customer support team is currently handling a high volume of inquiries, and we are working diligently to respond to each request as quickly and thoroughly as possible. We truly appreciate your patience and understanding during this time.
  
  Upon reviewing your order details, we can confirm that your package is currently in transit. At the time of purchase, the item was temporarily out of stock, and this was indicated on our website.
  
  Additionally, our customer support team has reached out to you to provide further details and ensure that all your concerns are addressed. Should you require any further assistance or have additional questions, please do not hesitate to reach out to us at ******************************** Our team is always happy to assist and provide any necessary updates.
  
  We sincerely value your trust in us and appreciate your continued support. Thank you for choosing [Company Name], and we look forward to serving you again in the future.
  
  Best regards,
  
  Happy Mammoth

  Customer response

  01/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  01/29/2025

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  No communication in regards to an order placed (Website says 3-6 days for standard shipping). after 8 days i had not received any info in regards to an order being sent, and no tracking number. Tried to chat on their website which instructs you to send and email, which then instructs you to clink a link to their website to start a chat. it's an endless back and forth with no way to contact anyone. I later found the attached document telling of their terrible customer service.

  Business response

  01/30/2025

  Dear ******,
  
  We hope this message finds you well. We appreciate your patience and sincerely apologize for any frustration caused by the delay in communication. We understand the importance of timely updates and regret any inconvenience this may have caused.
  
  Upon reviewing your order, we confirm that a full refund has been successfully processed.
  
  Additionally, we acknowledge that the item purchased was out of stock at the time of the order. While a notification was displayed on our website, we understand that this situation may not have been ideal.
  
  Should you have any questions or require further assistance, please do not hesitate to reach out at ******************************** Your satisfaction is our priority, and we remain available to support you.
  Thank you for your understanding and for being a valued customer.
  
  Best regards,
  
  **********************
  

  Customer response

  02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  01/28/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased this product for a birthday present on *********. Says it will ship in 2-3 Days (see upload) which is on time for birthday on *********. On the *********, it still shows as not shipped and I email asking why. They reply on 1/21/2025 saying that product is out of stock until 2/10/2025 but they could send a different product or refund the money (see upload). They say I must not have noticed it says out of stock on website when I purchased it (total BS). I go to their site on 1/21/2025 and did screen recording that the very product they say is out of stock until 2/10/2025 is available with no mention of being out of stock all the way up to actually making the purchase. I send email on 1/21/2025 saying I want a refund (see upload). On 1/24/2025 they send email that product is shipped? Well it's too late for B-Day present so I bought something else and I want a full refund and will not accept this product. This company are liars and you can see that by their complaints and reviews.

  Business response

  01/29/2025

  Hi ****,
  Thank you for reaching out and sharing your concerns with us. I sincerely apologize for the issues you've experienced with your order and the frustration caused by the delay and miscommunication.
  After reviewing your case, I see that your order has already been dispatched, and unfortunately, were unable to modify or cancel it at this point. However, you have the option to refuse the package upon delivery, which will automatically return it to us. Once we receive it back in our warehouse, well promptly process a full refund for you.
  
  To assist you further, here is your tracking information so you can monitor when the delivery will occur: *****************************************************************************************
  
  Alternatively, if the package is delivered and remains unopened, you can return it directly to the nearest post office or carrier location as a rejected package. If you choose this option, please send us the tracking information once its on its way back, and well ensure your refund is processed as quickly as possible.
  
  I also want to address your concern about the product availability on our website. We strive for accurate communication on stock levels, and Im truly sorry if this wasnt reflected correctly at the time of your purchase. Ive shared your feedback with our team to prevent similar issues from happening in the future.
  
  Again, I apologize for the inconvenience caused and truly appreciate your patience as we work to resolve this for you. Please let me know if theres anything else I can do to assist, dont hesitate to reach out to ******************************************************
  
  Best regards,
  
  Happy Mammoth.

  Customer response

  02/03/2025

   
  Complaint: 22868171
  
  I am rejecting this response because:

  I have rejected the package and all of a sudden the address has been changed to ********************** when it originally came from Sparks *******  Did you guys do this?
  
  Sincerely,
  
  **** *******

  Business response

  02/17/2025

  Hi ****,
  
  
  Thank you for getting in touch and sharing your feedback with us. Your insights are incredibly valuable to us as we continuously strive to enhance our services at Happy Mammoth.
  Were sincerely sorry to hear about your recent experience, and we understand the frustration it may have caused. Please know that we are fully committed to addressing your concerns and improving your overall satisfaction.
  
  Were experiencing a high volume of inquiries, and we genuinely appreciate your patience during this busy period. Rest assured, were actively working to streamline our response times. We kindly ask for your understanding as we strive to respond to all messages in the order they were received.
  
  Please for next time, when you leave a complaint here, its fundamental for you to provide us with your order and account information so we can search for it and assist you as fast as possible. Take in mind reviews are not linked to customers accounts.
  
  We have checked on your account and can confirm that you have already been refunded for the package you rejected back in Feb7th. The refund can take up to 5 business days to show up in your account.
  
  Once again, we apologize for any inconvenience this may have caused.
  
  Wishing you a wonderful day ahead!
  Happy Mammoth.

  Customer response

  02/19/2025

   
  Better Business Bureau:
  
  Although I reject their canned response and the claim that my account/order number was not in my claim here - causing delay (it is provided in all of the attached documents I originally provided), I've finally received my refund, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  01/27/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Jan 24th I ordered 2 bottles of one of the Happy Mammoth products advertised through their Instagram account. My credit card was charged immediately but I have not received confirmation of my order and when I try live chat it says its unavailable and to send an email. When I email through the support email address it just sends an automated response saying to use live chat.

  Business response

  01/28/2025

  Hi *****,
  
  Thank you for your message and for your patience.
  
  We apologize for the delays Your order 1617807 is still on its way to you.
  
  Upon checking on the information you have left in your account as a contact we have noticed you have entered: ******************* with a spelling mistake. That is probably why you haven't received any notification on where your package is. 
  Don't worry! We have corrected the address and already sent you the email confirmation. 
  Here is your tracking number: *********************************************************************************************
  
  As an apology for the delays, here's the special coupon for you to use that you will be able to apply to your next purchase and get 20% OFF: 
  Mammothcare
  
  Our discount codes do not work for subscriptions, so please select the one-time purchase option.
  
  Please let us know if we can help you with anything else 
  
  Kindest,
  Happy Mammoth.

  Customer response

  01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  01/26/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered two bottle of a ************* the order was being placed, it tried to sell me two more items.I declined, but the two additional items were added to my order without my permission. I did not want three bottles of something I haven't even tried yet!It also says I'm on Auto ship which I also DID NOT SIGN UP FOR

  Business response

  01/27/2025

  Hi ******,
  Thank you for reaching out and sharing your feedback with us. Your insights are incredibly valuable as we continuously strive to improve our services at Happy Mammoth.
  Were sincerely sorry to hear about your recent experience and understand the frustration it may have caused. Please know that we are fully committed to addressing your concerns and ensuring your overall satisfaction.
  To clarify, our website is not intended to be misleading in any way. During checkout, we offer a promotional option that allows customers to add additional bottles to their order at a discounted price. It seems this promotional offer was selected, which resulted in a higher quantity and additional bottles being included in your final order.
  We understand how this could be confusing, and we truly appreciate your feedback. Rest assured, **** already requested our warehouse to cancel your order. Once we receive confirmation from them, well proceed accordingly and issue your refund. Youll also have the option to place a new order if you wish.
  We sincerely apologize for any inconvenience caused. Your satisfaction is our top priority, and were dedicated to resolving this matter promptly and to your satisfaction.
  Wishing you a wonderful day ahead,
  Happy Mammoth,

  Customer response

  01/30/2025

  omg! it happened AGAIN!

  I juist placed the same order and at the last minute they added on another two bottles! please hel[p!

   

• Initial Complaint

  01/26/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased Happy Mammoth Hormone ******* and I had multiple side effects after using this product so I sent an email requesting a refund as they advertise 60 day money back guarantee. I have sent two emails with no response.

  Business response

  01/27/2025

  Hi Aurora,
  
  Thank you for taking the time to share your valuable feedback regarding your experience with our supplement.
  
  We sincerely apologize for the delay in responding to your message, as well as for hearing that the supplement made you feel unwell. While this is an uncommon reaction, we completely understand that everyones body is unique and may respond differently.
  
  Weve already initiated the refund process for one jar under our 60-day Money-Back Guarantee. You can find more details about the guarantee and how it works here:
  *************************************************************
  
  You can expect the refund to reflect in your account within the next 25 business days.
  
  If you have an unopened jar youd like to return for a refund, please send us a photo of the sealed product alongside the packaging box, and well be happy to assist with the return. You can contact us via email for further instructions.
  
  We truly apologize for any inconvenience this situation may have caused and deeply appreciate you sharing your experience with us. If theres anything else we can help with or if you have further concerns, dont hesitate to reach out.
  
  Wishing you a wonderful day,
  
  Happy Mammoth

• Initial Complaint

  01/25/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered this product online, and it was almost a month and two emails later before I heard anything from them. I asked for a full refund, and they rushed the product to me. I no longer want the product and asked them not to ship it to me before delivery. Please see the attachment email traffic. Thanks!Respectfully,********

  Business response

  01/27/2025

  
  
  Hi ********,
  Thank you for taking the time to share your valuable feedback about your experience with our company. Were truly sorry to hear that you feel this way.
  Your satisfaction is very important to us, and we are always striving to improve and provide the best possible experience for our customers.
  We sincerely apologize for any inconvenience this situation may have caused. It seems the email notification and website alert regarding the supplement being out of stock at the time of your order may have been missed.
  Were experiencing a high volume of inquiries at the moment and deeply appreciate your patience during this busy period. Please rest assured that were actively working to improve our response times and address all messages in the order they are received.
  Upon checking the status of your shipment, we can confirm that it was delivered as expected after the product was restocked. If you do not wish to keep the package, you can return it by refusing the shipment with the same carrier. If this is not possible, please email us at ******************************************************, and we will provide detailed instructions on how to return it for a refund.
  Once again, we apologize for any inconvenience caused and greatly appreciate you sharing your experience with us.
  If theres anything else we can assist you with or if you have any further concerns, please dont hesitate to reach out.
  Wishing you a wonderful day,
  Happy Mammoth.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩