Complaints

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It started really good, the contractor was very friendly and he said he would help me pcik out the tile and bring his crew to complete the Plumbing, painting, flooring etc for the work that I needed in my New T home. However everything went south halfway thruough the construction. The vanities we ordered were backed up in delivery and unfortunately one of them came in Broken so we had to return it replace it and wait again for delivery. There was work to be completed which I had already paid for, the base boards were not done in the first floor because supposedly they were going to be completed with the 2nd floor completion. But because we were waiting on the vanities; the 2nd floor wood vynil floor was not done, so the 2nd floor was left not completed. The contractor told me that he was going to start another job while the vanities got delivered. When the vanities got delivered, everyone was already working another job site and I called for them to come back and finished what was left of the Job. The baseboards on the first and 2nd floor, the installation of the vanities, the plumbing for the ************. the contractor had me call their floor guy which told me he couldnt come because he was working another job and he couldn't stop to accomodate me, I asked him when can he come he said 3 weeks I said to him that I had to move prior to the next month of October 2023 as I was renting and I had to move out as the current place was already rented to another party. The main contractor asked me for more money to complete the 2nd floor which was not paid thus far. I told him if you cant come by why would I pay you more money and the first floor base board was completed and paid for why it is not done, the answer was you can hire someone else to do it together with the 2nd floor. I had alreeady paid for this and so he wanted me to pay him extra.? I had to hire another flooring company and pay them again to complete the job of the base boards for the first floor and the 2nd floor. Also, the plumbing was not completed as I had to pay separately another person to complete installation of the vanities and the plumbing to do the counter sink and first floor bathroom when I told him about this to the main contractor from Ensel tiles he said that I could hire another person to do the plumbing I responded these are your guys the people you brought to me to do the job!! He started toscream at me telling me that he had helped me spending time taking me to pick out the flooring!! I told him that's what you said you would do to begin with!! I got so angry I overpaid him $2690 dollars to do the base boards and finish the first floor and he was asking me to pay a 3rd party?? totally unacceptable!!! The painter he brought in did a S***** job too left his latter in my closet, did not finish the job either. sent me another 3rd party to give me price for the baseboards that wanted **** to put them up. ?? The plumber who was the best guy working on this project stopped calling and even though I had him in a higher regards turned out to be like all of the rest!! Very disapounted. An enormous amount of trash from the construction was left in my garage and in the job site. also the appliances were not cevered and so it got full of dust and when I told him bout this he said, oh pay someone to come and clean it.!!! Very money oriented person, not a regard for others needs and circumstance. Very disapointed. Stay away from this company not very good to use for your projects!! some of the work had to be redone and or not done correctly.

  Business response

  11/08/2023

  We are not here to blame each other. We are a good company that is backed by hundreds of good reviews with an A+ rating. We have gotten in touch with the customer to get to work on a resolution to this problem. We have a very good reputation and we want to be sure that this customer is happy like all others.
  

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