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          Business Profile

          Tire Dealers

          TBC Corporation

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Tire Dealers.

          Complaints

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/07/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On 11/24/23 I bought a new Keystone Sprinter ** that was equipped with 4 new ************************ E tires. Trailer King is a company owned by *** Brands. *** Brands is headquartered in ******************, *******. Since buying the ** I have gone on four trips. The first two of the trips were to a lake just outside of *******, ** where I live. The third trip was to ********, **. On the fourth trip, a trip to *********, **, one of the *********************************** blew out as my wife and I were on our return. The blowout occurred on 5/7/24, on Interstate10 near *****, **. At that point the tires had approximately 3098 miles on them, and I had owned them for approximately 6 months. Since returning to ******* I have made four calls to the *** Product Liability number, ************. Each time I have left voicemails with my situation and requested a return call. I have gotten no calls back. I expect the cost of the replacement of the tires and the damage to the wheel well and molding resulting from the impact of the blowout to be reimbursed by *** Brands.

            Business response

            06/19/2024

            Thank you for contacting TBC Corporation regarding your tires. We are sorry to read that you had a problem with the ************************************ We have forwarded your concern to Trailer King and you should be hearing from them soon. Thanks again for contacting TBC Corporation and please let us know if you do not hear back in a few days. 

            Customer response

            06/25/2024

             
            Complaint: 21814402

            I am rejecting this response because: I only have the option to either reject or accept and close this complaint.  I am replying because I need to based on the BBB stipulation, and I have not heard from anyone with Trailer King.

            Sincerely,

            *************************

            Business response

            06/27/2024

            Thank you for the reply. Trailer King claims has tried to call you and has sent you emails. They could not leave a message as your voicemail is full. Please reply to their emails for a resolution. Thanks.

            Customer response

            06/28/2024

             
            Complaint: 21814402

            I am rejecting this response because it is not yet resolved and my only option are to click on accept which will close this complaint and reject.  I received my first and only communication from *********************** at TBC on June 27th.  She did say that TBC had been having phone problems.  Once we were communicating she was very helpful and has referred me to Unicorn Tires who will be handing my complaint.  I received an email this morning (6/28) from ************************* at Unicorn Tire.  He picked up when I called back and I have sent an email with receipts from the replacement of the two tires and the written estimate from Camping World for the repair of the body damage.

            Sincerely,

            *************************

          • Initial Complaint

            01/16/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a set of four tires on 9/13/2022 which were eligible for a $120 rebate from National Tire Wholesale (TBC-NTW). I received a confirmation email that my rebate request was received and that it would be sent via email in **** weeks. I called at about the 8 week **** and was told it will likely take the 10 weeks. Called again on 1/16/2022 and was told they see the approved rebate approved but pending payment and that they are behind in processing and have no idea how much longer it could be. I said that is not acceptable and would like to speak with someone else that can assist or I will engage BBB. The rep said a manager would call me back. Nothing yet.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 50

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4260 Design Center Dr

          N Palm Beach, FL 33410

          Visit Website
          (561) 383-3000

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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