Reviews

This company does not treat their customers with any respect or dignity. We feel we were completely scammed by them. Our hot water heater stopped making hot water, so I called them out to look at the hot water heater. Their tech said one of the elements is bad and replaced it for $625.00. But they also said there seems something wrong with the breaker. So, I called an electrician, and they came out and tested the breaker and checked the amps coming from the hot water heater, and the amps were really high, and he stated that the hot water heater is bad and needs to be replaced. So, I called back to the Plumbing company and explained to them that I am into this bad hot water heat over $825 dollars and back at step one of a nonfunctioning hot water heater. So, they sent someone out (the same tech as last time). A total of two days between their visits. And low and behold the hot water heater is dead and needs to be replaced under warranty. So, I asked why did I pay you over $625 dollars the first time you were out here to replace an element on a bad water heat that needed to be replaced? Never got an answer from him or the office personnel. I was quoted a little over $300 dollars to replace the hot water heater under warranty, but it needed to be approved by AO Smith the hot water heater company. So, finally after making several called to the plumbing company and 10 days waiting, they finally came out to replace the hot water heater and of course the amount I had to pay was almost $200 dollars higher. Called their office to find out what was going on and they would not answer why nor would the tech on site answer why it is higher. The office personal that I was talking to said that a manager would call us back. Guess what we are still waiting. So, either due to their incompetence or scamming we wasted over $825 dollars paying for the first service and electrician. A qualified plumber should have known that the hot water heater was dead the first time looking at it.

This company installed a water heater when ours broke, they responded quickly. My problem is that I purchased a prepaid service plan and they wait until the 4-hour appointment block has elapsed to then call you asking to reschedule. Two scheduled appointments in row are cancelled, even after I called their office to confirm that I was on the schedule, and I was told that I was next, mind you this call was at 3:55 PM and I had a 12:00-4:00 PM block for my service call. At 4:40 PM I get a call from a different dispatcher stating that they needed to reschedule because the tech was stuck on another job. Absolutely unacceptable and ridiculous! In my opinion is that, since I prepaid for my service maintenance plan, this company will not think twice about a late reschedule. Either the tech or dispatch dropped the ball and a customer is left to be treated poorly and unprofessionally. My suggestion is do not ever prepay for a service/maintenance plan with RJ Kielty, unless you want a no-show appointment.

Definitely not happy with this company! On the surface, they know all the answers they can tell you what you wanna hear. But they came out for a regular install on a 50 gallon water heater. And did not have the product with them. The technician had to leave and go get one. We requested the 50 gallon tall because we had made a specific area for it to fit in. And he came back with a 50 gallon medium, which is much rounder than what we wanted. I have called six times, since several emails. Still have not heard back from supposedly the manager over the technicians named Jesse. Very dissatisfied customer!

i am ******* the dispatch manager at **** Kielty.

I spoke to ******************** yesterday and issued her a refund of $105.00

I also told her to call me with any scheduling or questions in the future.

I called R.J. requesting a maintenance service for my water heater. A technician came out, hooked a hose to the water heater, drained it for 5min and said the anode rod was 20% used. How could anyone possibly know how used the anode rod is unless you take it out of the water heater and PHYSICALLY inspect it. He was here for a total of 10min of “work” and proceeded to charge me $300. All he did was drain the heater with a hose for 5min and then tell me I wasn’t getting ripped off for another 5min. Absolutely horrible service, buyers beware.

***** ******** our service manager spoke to customer and issued a refund for $164.11 on 3/7/24.