Complaints

• Initial Complaint

  01/05/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In Nov 16, 2024, I bought a Hyundai Santa Fe 2023 at Hyundai of North Miami. The very next day, the was having trouble starting and the check engine light was on. I brought it back to the dealer that Sunday. On Tuesday, after calling the dealer many times and getting no answer, I went personally to inquire about the car problem. At that time, i was told that they could not figure out what the problem was and they were waiting for Hyundai for assistance. I ask to speak to a manager. I spoke to *****, the only person that has been helpful and has answer my questions. Fast forward to Dec. 27th, I received a phone call asking to come in to replace the tag on my loaner because it was about to expired, no updates on my car at that time after six weeks. Monday Dec 30, I went in to replaced the loaner's tag and I was told they were changing the fuel pump in my car and that it would be ready the next day. On the 31st, I received a call at 3:35pm to tell me that the car was ready but that they were closing on 20 min so I would have to wait 2 more days to get my car. I picked the car up on Jan 2nd. As soon as I went over 45mph, the car started running rough & it was making a popping noise. I made it to my destination and the next day, the car had trouble starting and the check engine was on again. Today, a tire blew and I was lucky that I didn't get hurt or had an accident. The tire was causing the roughness, because it was running much better with the spare. I made it home, but now the car is not starting, check engine light is on and the popping noises are still happening on/off.

• Initial Complaint

  11/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a car early last month in October. Since then, ive been trying to contact them to send over my paperwork to the Hyundai ****************** so that i could start paying for my car. Its about to be a month and i still cant get a hold of anyone in that office. Once they realize im constantly calling, they just ignore my calls. ive tried talking to a manager but they wont answer my calls either. Ive tried leaving voicemails and nothing. I am not trying to be behind on payments but this place seems to not care about payments.

• Initial Complaint

  10/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 9/4/24, I took my 22 Blue Hyundai Santa Fe SEL to the service **** because my car kept stalling & cutting off & the rear passenger tire kept losing air. I spoke to the advisor & was given a loaner after much hassle. Spoke to a sales agent to receive ppwk for a ************** service I purchased with ********* was to call me about a sale & changing car (never happened) - same treatment since coming to this lot in 2021. All warning lights came on loaner on 9/7/24 after sitting in yard for days. I called more than 5x, left ************* returned call the entire wkend. I called Monday & finally was told to bring in car. They swore I never called. They gave me a different loaner. I asked for status of my car & was told it was in the back getting tested, however, my car was in the ********* said impossible because I'm looking at my car. They said really? Yes, it was parked outside where it had been since the 4th. Then I received a video a few days later where they walked around the car, stating tires had enough tread, & I needed an oil change which had been done the month before. They said oh, I'm sorry. Finally got a call on the 19th to come get my ******* told them I could bring it the next day due to having been at an appt & the advisor said I can only extend it until the next day cause you've had it so long. I told him that wasn't my fault, you all kept the car this long. I picked up the ********** said they fixed everything. There was something w/ the ********************* was fine. I left & didn't get ten minutes away & the tire pressure was down (40 in every tire & 30 on the rear passenger). I called & the advisor said nothing was wrong with the tire & if you want, bring it in but you'll have to wait about 1.5 hrs or more. Why, when you've had my car for 16 days? I've had to put air in tire almost every wk w/ sensor coming on for it going low. This dealership is horrible & doesn't keep their word. Their turnover rate for employees is high due to frauding cust.

• Initial Complaint

  10/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Steering making a clunking sound.happened before was an issue Hyundai was aware of and was under warranty. **** Case did that repair, this time I took car to Hyundai of North Miami. They did the repair, had my car for 10 days, a 2009 Elantra with ****** miles. Got it back and now it has a scraping sound in steering column which wasn't there before..they say it was.. I'm 85 yrs old, bought this car new and been driving it ever since. They want $3100.00 to fix a problem that they caused. Car was a victim of ttempte(Tic-Toc teen challenge). cosmetic damage to steering column only, did not affect driving, been driving it ever since .

• Initial Complaint

  10/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I dropped my car off at the dealer to get service for transmission fluid , they even called me to tell me how amazing my car is and want to purchase it off my hands . They said my engine stopped working out of nowhere and they aren't responsible , i have had this car for 2 years and never once did my car give me issues to crank and worked fine . They did something to my car and messed up the engine i am a mother of an autistic child who has therapy 3 times a week and school and i work , they did something to my car and won't take any responsibility they need to either be shut down or told how horrible service they have , i am left with no transportation and they won't even offer a rental

  Customer response

  10/04/2024

  I am attaching a file which is the report of them working on my car and it lies and says i picked up my car at 10:13 AM , when in fact i wasn't told about my car engine dying until 3:20 and we picked up

  the car then . Just lies so they can cover up for damaging my engine 

• Initial Complaint

  09/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased a Certified Pre-Owned (CPO) 2023 Hyundai vehicle at this dealer on May 5th, 2024 and returned my previously leased Hyundai vehicle the same day. Typically, there is a $428 turn-in fee when you return a leased car, unless you buy a brand new Hyundai or lease another one (in which case the fee is waived). Since the car I purchased was CPO, I didn't qualify for the fee to be waived. However, I negotiated with the sales person (***** ******) and manager (***** *******) to have the dealer cover the fee if I financed the vehicle I purchased. After all parties agreeing to this, we proceeded with the sales transaction. I later received a letter from Hyundai ******************* charging me for the $428 turn-in fee. I contacted the dealer immediately to let them know. I spoke to my sales person, sales manager and even the General Manager ****** **** about the matter. When I met with ****** in person, he told me he would honor the agreement we had and cover the fee as promised. It's already been a few weeks and nothing has happened. At the beginning he seemed pretty responsive but he suddenly stopped answering my messages asking for an update on the refund. I have text and email messages documenting our conversations and would like the dealer to honor the full sales agreement we had.

• Initial Complaint

  09/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I bought a car for $25k it was a Hyundai ***** 2022. Whilst we were there buying the car ***** ******* the sales manager at the time actually admitted that they conduct fraud by telling my wife and father in law that the price listed on their website is actually not correct and that they do that on purpose and have hidden fees which us fraud. More importantly he told us he would give us a new key fob and when leaving we noticed the *** ports didn't work, this is a certified pre owned vehicle which means all of it must be in order they agreed to order the part and have it fixed, fast forward 2 weeks from purchase the front two tires are flat, turns out the alignment of the car was way off, when I confronted the dealership he told me they won't fix the *** and won't give me a loaner car and that there was no misalignment in the wheels when I had it independently approved by two separate mechanics that it was misalignment. He showed me pictures of the car which showed no proof of his claims. And that he wouldn't give me an extra key fob. These people are fraudulent.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My parents, purchased a new vehicle from :Hyundai of North Miami on Saturday, December 9th, 2023. They purchased the extended warranty, under the advisement that it could be cancelled for a full refund. My parents decided that they did not need the extended warranty since the new car came with an ample amount of warranty. They cancelled the extended warranty in March of 2024. Since then, it has been a runaround. The company that held the extended warranty explained that the reimbursement check would be processed, not in the full amount but a pro-rated amount, and would be made out to Hyundai of North Miami. Hyundai of North Miami would then in turn write the check out to my parents. We have confirmed with the extended warranty company that the check has been received by Hyundai of North Miami over a month (if not 2 months now) ago, and we cannot get ANYONE at Hyundai of North Miami to answer any questions in regards to the reimbursement. My mom has called, I have called, and my wife has called. We ask for the ** (*******************), who is never available. He is in sales meetings and we are told to call back within 45 minutes to an hour, and then he is unavailable. They just keep passing the call from department to department, so you have to explain the story too many times, with absolutely no results, just frustration. I would be more than happy to go to the location, but I live in *****. As soon as I have the opportunity to show up in person, I will, but am hoping that it will be resolved before then, because it will not be a pleasant experience for either party. I have escalated the matter to corporate - case *******. We plan on pursuing legal representation as the next step if not resolved, and have already reached out to channel 7 news in regard to the egregious behavior dealing with this matter. Hopefully BBB can also help us get a resolution. You can reach me at ************.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Im filing this complaint because I have been trying to receive my spare key after never receiving it at time of purchase from **** the sales guy. The sense of urgency is because I lost my only key so I havent been able to drive my car for two weeks as of today June 30th. I called the number listed on ****** & when I selected to be transferred to the sales **** it transferred me to Oscars personal number which he sent me to voicemail because he didnt work with me with the purchase. I was then told to speak with ******. That has not be going well neither. Ive been up there twice & spoke with him personally on both occasions just to tell me they have to look for. Looked for it couldnt find it. Then I was told the second time I came that oh I just thought you needed your spare key, I didnt know you lost your only key. Which I emphasized multiple times & which I dont know why that matters. He then says someone will be out to program my key so be home. So I was & no one came, called,or responded to me. He then told me they didnt have my key in stock & would have to order. I talked to him June 28th & he said the key came & the guy would be out. So I left work early again just for no one to come, call or answer. I have missed work, Ive been unconvinced & to be honest emotionally distressed. I have been with out my key for two weeks. I reached out to the owner after being contacted after leaving a bad review just for him not to get back with me as well. I have record of the amount of times I called, text , emailed & not received a response or answer. I also have documents showing they owe me a second key with programming

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩