Complaints

• Initial Complaint

  06/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am employed by a tenant of ******************* (aka: IMC Equity Group). On Monday, May 6, 2024, I legally parked my **** F150 Pickup Truck in a properly marked handicap stall on the Northeast corner of the building. My vehicle was properly identified as a Handicapped Vehicle, displaying a clearly visible DHSMV Handicap placard hung from the mirror on the vehicles windshield, pursuant to Florida Statute ********. At approximately 4:30 pm, I exited the building to head home. I immediately noticed my vehicle was gone and thought it was stolen. I called *****************, IMC Equity Group Senior Asset Manager. ************ informed me that my vehicle had been towed, however it was done so in error. All County Towing was in the process of towing my vehicle back to MTC. ************ said that no one authorized the towing of my vehicle and All County was supposed to tow a vehicle next to mine, meaning my vehicle was illegally towed and without the required authorization or legal authority, and in violation of Florida State Statue ******. When returned later that ***, after a quick assessment I found the driver had forced his way into the drivers side door, presumably with a slim *** or similar tool, as damage was found to the weather stripping, which must be replaced. Further, upon initial operation of the vehicle, I noticed a knock sound underneath the vehicle that was prominent upon start up from a stopped position. This was not present prior to the illegal towing. Although All County bears some responsibility (Complaint filed also under their name) IMC Equity Group initiated the process to tow and had a duty to use reasonable care to assure the correct vehicle was towed. They failed to act in a reasonable prudent fashion. That breech caused needless pain and suffering on my part and substantial damage to my vehicle including a damaged carrier bearing in the drive shaft at a cost of $700.00.

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  IMC Equity group is the management company for Seascape Pointe Apartments in ********* *******. Both the management on site and the Regional Property Manager are unprofessional and have taken part in serious misconduct. I had so many issues at that apartment complex from day one ranging from extreme cleanliness issues to serious safety concerns. All of which were just brushed under the rug like nothing major happened. I have written communication of everything with this company. The last straw was when I had reason to believe someone entered my apartment without my consent. There was a wet footprint on the floor and no one in my household was home all day. Nothing was stolen so no police report filed. When I brought this to management attention. Her maintenance supervisor called one of his employees and had him on speaker. She took his phone removed the speaker phone and spoke with him so I could not hear. She also spoke in spanish so I would not understand. Needless to say they quickly changed my locks and I gave notice that due to safety concerns I would be moving out early and terminating my ****** due to these concers. They tried to bill me for an early termination fee among other things. I told them keep my deposit of one month but that is all because it is absurd with all of the cocerns and safety issues I had. mind you I gave them 60 day notice so they had time to find a tenant. After countless back and forth emails they stated they would reduce the $5400 to $2000. However, that is a white lied because they really only reduced it by $1k and kept my deposit for the other amount. They then sent me to a collections agency for the $5400 instead of the amount they stated. I now requested a full cancellation of debt and they are refusing to give me contact information of senior leadership. This company is highly unethical and borderline criminal.

  Business response

  04/24/2024

  To whom it may concern:

  The resident who filed a complaint owed Seascape Pointe Apartments a balance of $5,415.48 at the time he vacated the community on 10/12/2023. This balance consisted of 12 days of rent for October which he did not pay, plus a $4,500 early termination fee as the result of terminating the lease prior to the lease expiration date (this fee is stated on the Lease Contract signed by both the tenant and landlord). Once the tenant moved out, we let him know that we would be applying his security deposit in the amount of $2,250 to his balance and that he continued to have a net balance owed of $3,165.48. The resident did in fact communicate with us about not wanting to pay off this balance and out of courtesy we decided to offer him a credit in the amount of $1,165 so he would only need to pay $2,000.48 to clear his balance. This offer was made in an effort to work with the past resident on a resolution but, unfortunately, the resident was not accepting of this offer and did not make any payment. As a result of not receiving payment, we moved forward with sending the resident's balance to our 3rd party collection company. We did not extend the $1,165 discount to the amount submitted to the collection company because this was an offer given by us to the resident in an effort to work out an agreement and since he did not accept it, we were not obligated to keep the offer in place. Since then, the resident has reached out to us explaining that the discount was not applied to the amount submitted to the 3rd party collection company and, again, in good faith to come to a resolution, we applied the $1,165 discount to the amount in collections and we have told the resident that if he pays the collection company the remaining $2,000.48 balance that he will no longer be in debt. However, the resident continued to not be accepting of this and is demanding that his balance be reduced to $0 without him paying any amount. To be clear, the resident is demanding that we waive an entire $3,165.48 in debt which is owed according to the Lease Contract he signed. No fees were charged to the resident that were not clearly stated in the Lease Contract, and we have made an effort to come to an agreement with the resident by offering him a $1,165 waiver off his balance. If the resident would like to speak with us again, we are always open to continuing communication with our past residents and to come to an acceptable agreement that is fair to both parties. 

  Customer response

  04/24/2024

   
  Complaint: 21524840
  
  I am rejecting this response because: I have sent several emails to someone at their corporate offices and she stopped responding to me. So they claim they are willing to discuss issues with current and past residents however they fail to respond. I sent an email to a ******************************* on April 2nd and April 3 twice that I have yet to have a response. Also they are stating that they were not obligated to give the $2000 offer after they claim they did not hear from me is false. Once you put in writing that you are going to update your account to the $2000 that makes it legally binding. They broke that legally binding commitment by submitting the full $5400 amount to the collection agency. The other issue is that they sent the $5400 to the collection agency but on October 23, 2023 they applied my $2250 deposit to my account making the balance owed $3165.48. So the amount they submitted to the collection agency was completely wrong and not even the balance on my statement that they showed me. I have attached that statement to show this proof. So on more than one occasion they have sent false information to a collection agency which is not only unprofessional but also borderline illegal. This is misrepresenting a debt that is not owed. Lastly, I broke my lease because of the living conditions. From day one I had countless maintenance issues as well as safety concerns. These safety conditions were constant drug use in the neighborhood as well as someone entering my unit without authorization. Due to this information I informed them we were leaving because of our concern for our safety and well being. Adding all of this up plus the illegal reporting of debt is why I asked to remove my complete balance because I have had to use way too much time and effort for this matter. So, if they chose they would like to speak with me they are welcome to speak with me but I have yet to hear back from them after numerous attempts. I attached that email as well. 
  
  Sincerely,
  
  *************************

  Business response

  05/14/2024

  Management has been communicating with ************************* directly and the issue he has reported has been resolved as of May 2024. If ****************** has any outstanding concerns he would like to discuss, we encourage him to reach out to the Regional Manager at **************************************. 

• Initial Complaint

  06/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was parked in the parking area, of a WalWart plaza managed by this company. There was no signage indicating that the area was closed for refinishing. My vehicle was towed, i was not informed of my vehicle location and had to pay $138 dollars to the towing company. I contacted the company and was rudely advised that I had no recourse and had no right to be parked in the parking lot. I shop in this plaza daily for food, pet supplies, and other services.

  Business response

  06/26/2023

  Pursuant to posted towing signs, as required by ******* law,this vehicle was lawfully towed because it was identified as an unauthorized/overnight parked vehicle.  This vehicle was flagged by the re-*********** that arrived between the hours of 5am and 6am (before the businesses of the plaza are opened to the public), as it was located within the areas of the parking lot being resurfaced that day.  Additionally, all businesses were informed weeks prior to the re-paving project that this area from which the car was towed would be closed for maintenance, so that these businesses could inform their employees and patrons.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩