Complaints

• Initial Complaint

  10/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid this law firm to specifically win the case and make sure I do not owe for a ticket or have any legal fees because I was falsely accused of speeding when I wasnt. It was a scam ticket and I clearly in 3 recorded calls said Ill pay you guys if you can waive all fees because Im innocent. However they did not waive the court fees and the ticket clinic claimed they were not able to win that part of it. I had plenty of evidence that my car couldnt go that fast and I have a spotless record so I demand a full refund because they still demand the court fees. If they do not refund the money in full I paid ticket clinic I will be suing them for scamming me and not refunding me once they failed to do ask I demanded as my law office .

  Business response

  10/23/2024

  This client is 100% wrong in virtually EVERYTHING that he has said.  In his complaint, he says that he was accused of speeding but had proof that his car can't go that fast.  That's laughable (his car can't go higher than 9 mph over the speed limit?).  The ACTUAL speed (how fast he really was going) vs. what was determined by the court (much slower than the ACTUAL speed) was significant.  The court did not consider the ACTUAL speed, so he is very fortunate. We were able to get (in **) no points, no conviction, no traffic school, a minimal fine and he didn't have to travel or appear in court from out of state.  People make crazy accusations (like this case).  Unfortunately for him, I have a 37-minute recorded phone call where EVERYTHING was explained in great detail.  Therefore, I have proof that his claims are totally false.  If anyone wants to hear the call, just ask me and I'll release it with his permission. We also sent him a written retainer agreement detailing everything.  Since 1987, we have NEVER told anyone that there will never be court costs/fines to pay.  He must not have read the retainer or paid attention during the 37-minute phone call.  And by the way...we charged him $134.95 for representation, not $250.  Apparently, he is mistaken about literally everything that happened with his case.   He should be thanking us for the result.  Sometimes you can't satisfy people no matter how well we do or how thorough our explanation is on the phone and in writing.  This was all done for a very low legal fee.  Well over 5 million cases defended to date by our law firm...our record speaks for itself in my opinion. 

  Customer response

  10/23/2024

   
  Complaint: 22459584
  
  I am rejecting this response because:
  
  

  I also video taped and audio taped the call I clearly said I wouldnt pay any fees, I said I didnt do it and it was a scam. Now I have having to pay another guy to get me out of the legal fees I told you I wouldnt pay the crooked state of **. I have never had a ticket because I am a saint, I was a police officer as well and I live by the law. You failed to get the result I asked for, for refund the money so I can pay the courts since you failed to get all fees taken away as I asked. You knew I hadnt worked in 12 months due to disability and now I live off of 90% disability which hardly pays for rent. You knew what I wanted, you chose to do what you wanted and  what I wanted. I said clearly I wouldnt pay them, only you to make sure I pay them nothing for this scam. You failed, I actually have evidence of what I asked for. So you are the only one whos wrong, I know I am right and if my lawyer whos getting me all fees waived happens to need payment Ill have him come to you if you would like. Admit you failed, I said nothing less than all fees waived. That is a failure, I said on record if you cant waive them all dont do it and the Indian I couldnt hardly understand agreed and promised they always win. Make this right, either way my lawyer will be paid. Even if we have to sue you. 

   

   

   

  
  Sincerely,
  
  ***** *****

  Business response

  10/23/2024

  Please have your new lawyer call me so that I can speak with someone who hopefully understand the law and the process.  We didn't fail. We did exactly as we told you that we would. I look forward to hearing from your new lawyer. 

• Initial Complaint

  03/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Paid ticket clinic via website for a speeding ticket I received- payment was taken and Ive not received one email or correspondence at all. 30 days coming to an end and ticket still not taken care of.

  Business response

  03/29/2024

  The client hired ** on 3/14/24, less than 2 weeks ago.  The process takes several months to resolve.  Everything is being handled as it should and there are no problems.  If the client has any questions, he should call us at **************, and we will be glad to update him. 

• Initial Complaint

  05/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired the Ticket Clinic to help with a speeding ticket my daughter recieved while traveling home late one night from seeing her brother off to his foriegn duty station. Once the Ticket Clinic recieved my money, they essentially ghosted me. I inquired through email as to what we needed to do as the court date approached, and the response was vague and concerning. They would have an update 2 weeks after the hearing. My gut told me we were getting screwed and I was right. No attorney went to the hearing. However my daughter and I did. She was honest and humble about her mistake and the judge dismissed the charge pending payment of a small fine and completion of a defensive driving course. Fast forward to a couple weeks (04/07/23) after the court date (03/28/23) that the Ticket Clinic's Lawyer, *********************, missed, a lady from the Ticket Clinic calls with great news! The ticket had been settled for a fine of more than twice what we paid and reduced to a regular speeding ticket.... I couldn't figure this out. Did they go back and undo what was already done? If we had not gone to the hearing, would my daughter have warrant out for her arrest? Or was it lie to cover their liability to actually represent her in court?To say the least, that's $500 I'll never see again. The Ticket Clinic, at best, appears to have clever marketing (thanks VINWIKI for nothing) and slimy business operations. The lady from the Ticket Clinic was stumbling for words when I told her that her how things actually played out. I should have known better since they are based in South *******, a well known hotspot for deceptive business practices. How do we have the reciept for the ticket if what I am saying is not true?

  Business response

  11/08/2023

  I just received this complaint (11/8/23).  This court date was a "pre-trial" date, not the trial date.  Clients and the attorney are not supposed to appear at this court date. Attorneys do appear at the trial date. Our lawyer was working with the state/court for a dismissal which was going to occur at the next court date. Without being told to appear, the client chose to appear, without telling us, and the court agreed to the dismissal at the first court date.  The result was obtained from our lawyers efforts, but the client must not have understood.  It's a matter of the client not understanding the procedure of this court.  We have been helping drivers since ****, with more than 5 million clients.  We are hardly a "deceptive business". 

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired The Ticket Clinic in December. I originally got a speeding ticket in June of the summer before 85/55 I believe. I havent had any tickets for years. After seeing all the Ticket Clinic ads that state dont pay that ticket and an 80 percent rate of success I thought I couldnt lose. I called them and they wanted ****** I gave them that then they supposedly went to court late due to the pandemic situation all this happened. Then I got an email saying I owed an additional ****** to the court. In all I paid ****** for a ****** ticket. I should have paid it to begin with. I dont understand what the point of paying them double was to get them involved. When I spoke to the sales person they made it sound like all the time the throw it out or lower it not in my case. I was preyed upon and I am a disabled vet on a fixed income. I was just trying to save my drivers license and pay my dues but this isnt right.

  Business response

  02/23/2023

  Re: 17070574

  We are a ******* law firm. This complaint is regarding a CA ticket.  Please remove it from my ** profile as it has nothing to do with me.  You've smeared my ******* law firm name with your "C" rating, when this is clearly a CA matter.  Please be more careful before trying to ruin a company's reputation. You should know better. 

  ***************************** hasn't worked for ** in MANY years. If there are any future ******* complaints, please direct them to me and I will reply promptly. 

  *************************, Esq.

  ****************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩