Business Profile
Manufactured Home Manufacturers
Prestige Home Centers, Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
12/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a mobile home from this facility (Prestige Homes of ***********) one year ago. I have been paying a mortgage on it for 6 months and the house is uninhabitable. There is not running water and the general manager came out to do a final walk through and he told me to take the skirt out and find it myself. When I told him I could not find it he sent someone over that also could not find it. The person that came was supposed to do repairs and he could not do anything because he needed supplies. I have purchased from this company before and did not have this much problems. I have been given the run around for months. They have cost me a lot of money out of my pocket. This property was an investment and I can not rent it because of all the repairs that need to be done.Initial Complaint
10/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was sold a new mobile home in March . Closed on it in May they were paid by 21st mortgage in July . They have been paid in full for all property improvements and the home. . I have made two mortgage payments the third is coming up November 1 I still am not living in the home. The home shouldve been ready for occupancy months ago.There are repairs that were made and the home was damaged in the process. There are still repairs and defects that need to be addressed . I have asked numerous times for proof of payment , detailed invoices and bills for the property improvements. Have been ignored every single time. They have been paid in full so I cant even withhold payment. That should be criminal. I will let the attorney general decide that. A complaint has been filed.Customer response
10/25/2024
I have asked for proof of how they spent my ****** cash down payment on the site improvements receipts invoices and proof of payment. After 10 days they gave me a list of the contractors and what they say they paid . No proof . I believe this has become criminal now since they have spent my money and cannot prove how much . Prestige and nobility are running a criminal enterprise and need to be investigated as one.Initial Complaint
09/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Prestige Homes contracted out as part of our new manufactured home purchase, the skirting for the property, including skirting around the 2 sets of stairs. This was included in the purchase and closing costs that have been paid in full. After a long delay to have the skirting done, we were sent pictures of the skirting that had been completed on our property by neighbors who were horrified with how the job was completed. The skirting had not been done around the 2 sets of stairs (which was agreed to in writing) and it had not been secured to the ground or concrete. It was waving in the breeze and was coming apart at the seems. I have had multiple conversations with the sales person that we were dealing with at Prestige Home Centers in *********** and he assured me that someone would be out to fix it. No one has been out since the first request was made on the day the job was done - May 15, 2024. Today, I received an email in response to an email I sent yesterday regarding the upcoming storm and that I was requesting the removal of the skirting as it poses a safety hazard to property and persons and the response was that the skirting is not covered under warranty. This is not a warranty issue. This issue is from the original installation that was unacceptable.Initial Complaint
03/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
In March of 2023 I gave Prestige Home Centers (*********) a check for $65,000.00 as a down payment for a manufactured home. *********************** said she would handle all of the necessary paperwork, permits, etc. To date I have not received an itemized billing of monies spent. ************** never contacted ********** Excavating until November to have the property cleared so that a building permit could be issued, and the manufactured home delivered that I gave them the deposit for. The property clearing began sometime after Christmas and the beginning of the 2024 new year. I called the home office of Prestige Homes and miraculously received permits. ************** spent my money to get a building permit that expired in 6 months in on August 8, 2023 some 6 months after the deposit and on a piece of property that couldn't even have been accessed until the clearing was done. The building permit was only good for 6 months not the year ************** "thought it was for" so it expired 1/8/24 (although my paperwork shows 1/8/23). After almost a year I have nothing to show for my $65,000.00 deposit. and no detailed billing from Prestige Homes. I had to call ********************* the gentleman who pulls the building permits for ******* who (hopefully) will send me the paperwork he sent Prestige and they paid him for. I may have this tomorrow. ************** told me that I could not have any of the sewer/water/septic/electric put in until the home was actually on the lot. This is a bald-faced lie and this after I deliberately ask her what customers who were living in a travel trailer did for utilities. (It is legal to live in a travel trailer while your home is built for up to a year.) I have lost all faith and confidence in ************** and Prestige Homes. I just want my $65,000.00 back so that I can start over with a reputable company.Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The home was delivered on December 14th 2023. We have a lot of issues with the property. The home was damaged when delivered. I told them about it and they havent made an effort to fix it. The property was not graded properly. I have photos and emails throughout this whole process. There is a lot to type Id like to speak with someone if I could.Initial Complaint
12/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We closed on our house October 19,2023. We were told we needed to be moved out as soon as possible. We then were told things have been backed up be ready by end of November. Its now December 23. We were told to cut the power and to be out of our current home for demo only to be told the day after they knew our power was cut that our permits were denied. We have spent thousands at this point getting prepped between renting pods bringing out electricians and renting a camper for our family to live in. They have lied every step of the way about what is going on and every week its an excuse as to why things are backed up. They never pulled permits before closing and now my permits have been denied. So I now how a mortgage on a home I cant have on my property. I will be seeking attorneys regarding this. Absolutely terrible customer service. When asked why the permits werent checked prior to closing the response back was just part of our process. Corporate can expect a lawsuitCustomer response
01/04/2024
Situation has been resolved. Please delete my reviewInitial Complaint
12/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
1. Water leak due to faulty valve. Created a mold issue. We have had to breath this everyday waiting for someone to fix it. Water is still shut off to the area. Contacted numerous time by phone, text, and email. NOT ONE REPONSE. 2. Issues with smoke detectors that have never been resolved. 3. Thermostat installed at glass door. 4. Too many construction issues to count-NO ONE WILL RESPOND.Initial Complaint
01/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased a double wide from this company that was delivered in September 2022. Our sales rep contacted us about the swing of the back screen door that was on the plan. We initialed and dated the plan to have the storm or screen door be an out right hand swing. The office failed to send the correction to ******** ***** and now refuses to correct the problem. The second issue is that we paid an additional $495 for an upgrade to the carpet. They told us the line had been discontinued (which that line has been discontinued by Shaw) and we were sent samples but were told the pile would be deeper that the sample. The carpet that was put down is paper thin. I can see the backing standing up and looking down. When I hold a piece of this carpet up to the light..I can see through. This is hardly an up graded carpet. I am asking the door be replaced to open correctly and a refund of the $495 we paid for the upgraded carpet. The other purchaser of this home is Shannon North. He is at the same address. He is the main purchaser and I am secondary.Initial Complaint
10/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband and I purchased our first modular home with prestige homes a few years ago they said it would take six months, it's going on over two years and they keep failing inspections and meeting county permits and protocols and as a result prestige homes keep charging us extra money and delaying the process even after closing on it and charged us another 40k on the agreed prices. Than they shook us down for more money so We agreed to pay $5000 more to raise the home even though this was prestige homes error as they failed to meet the county requirements And now they are trying to get us for more than 5k for the rest home to be raised.this is again not what we agreed to. They are a scam of a company and our brand new home is not livable. I have reached out to the corporate office and they did absolutely nothing. This company should not be in existence. They are robbing people and not finishing homes and not doing them per inspection. We need your help since they are not listening to us and allowing our home to rot away and rob us all meanwhile. The electrical panel box is not covered, the home is unsafe and not finished. The siding is burnt from the ac they installed incorrectly. The list goes on. Now we get an email and they said they won't do anything else and it will take a lot longer. They are ignoring usInitial Complaint
07/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased mobile home 9/2021. Mobile home was set up in June. Having a terrible time with the subcontractors. The work inside the mobile home is terrible. They just keep telling me to put it on the list for the walk through. I paid $5,000.00 for Tape and Texture in the dining room/kitchen, living room and master bedroom. I could have done it better myself. The finishers and the painters did not do any better. I need this work corrected and acceptable.
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Customer Complaints Summary
14 total complaints in the last 3 years.
5 complaints closed in the last 12 months.
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