Complaints

• Initial Complaint

  05/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Traded in my 2022 *** ***** on march 28th of 2024, is now past may 6 and the dealership still hasnt paid off the trade in or gotten an approved deal on the 2020 f150 I purchased. I just want to return the truck and take my *** back with my down payment and go somewhere else because Jenkins Mazda has ran so many inquiries on my credit and driven it down so far I cannot get approved for financing. I want my property returned with the money I put down on the new truck and they can have their property back immediately.

  

  Business response

  05/15/2024

  We unwound the deal for ****************, he has his trade back and we have the **** f150 back on the lot, we also refunded his down payment. 

  Thank you, 

  *************************

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  3/6/24- 2019 mazda mazda3 sports hatchback with less than ****** was brought informed transmission relates repairs and rear brakes.$2800.00 2x as much as mechanics in the area 3/21/24 got my car back 9 days later After, telling ******* that my engine oil low: anx transmission still nog right ND it wS ignored.Receives car back witb 2 leaks unide tified,; as well tire bein g the wrong size;not my tire was dangerous to drive on... supposedly not fluids Checked during service; Drove to VaBeach on 4/2/24 & on 4/3/24 @ approximately 430am, The mazda 3 hatchback decided it had no safety mechanisms. No airbag, no brake assist, no brakes and every light on dash lit up.q2 days after they had the entire transmission and tcm part of the ecm, computers on board brain again stopped working correctly. Which Jenkins repeatedly denied. Two different dealerships in ******** refused to work on this vehicle, b. Of the state it was in. Ironically Mazdacars act like this whe. They dont h e enough oil. Again vehicle is brought to Jenkins where it is discovered by ******* who didn't document leading. The cvjoint whi h definitely jeopardized my safety as I drove to VA and back. At the dealership ******* observed that the oild hD 3 quarts too MANY!! SINCE NOBODY ELSE WORKED O. THE VEHICLE IT STANDS TO READON THAT Jenkins is mostly like ths culprit However doesn't acct for the car telling me that it haD no oil after leaving Jenkins and thd. The car breaking down with no brakes or safety equip bc of low?? Again I am going to reiterate that some things is wrong with the ecm bcit keeps giving false information, which mazda nor Jenkins want to admit 4/10/24 I was put in another rental until 4/29/24/ cv joint repaired and oil changed bc of yoo much oil19 day 1 week later: ecm indicating needs serve. I called today a x ****** a used me od stealing.cup that shows me handling the cup bur doesn't show me having it; I was empty handed in video. Making bSeless accusations refusing to fix car

  

  Business response

  05/28/2024

  Good afternoon,

  Thank you for bringing your concerns to our attention. We take all customer feedback seriously.
  
  After reviewing the circumstances surrounding the visit to our dealership, including the incident with the missing cup, we conducted a thorough investigation. Our findings indicate that, regrettably, the customer took the cup without permission and left the premises with it. As a business, we place a high value on the integrity of our merchandise and expect all patrons to respect our policies regarding property.
  
  Furthermore,we understand that there may have been misunderstandings during previous interactions, and we sincerely apologize for any inconvenience the customer may have experienced. However, it is important to clarify that our decision to request the customer not return to our dealership was made in accordance with our commitment to maintaining a safe and respectful environment for all customers and staff members.
  
  Regarding your mention of potential legal action, we want to assure you that we have always operated within the bounds of the law and are prepared to defend our actions if necessary.
  
  While we regret any dissatisfaction the customer may have encountered, we must emphasize that the customer's actions, including the unauthorized removal of merchandise and subsequent threats of legal action, are not conducive to fostering a positive customer relationship. As such, we must respectfully decline any further requests for assistance or compensation.
  
  We appreciate your understanding in this matter.

• Initial Complaint

  08/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Based on the sales sheet, that spelled all the cost of the car (paper has no title) I agreed and wired $30500 to Jenkins Mazda, wired money from CU. I have no transportation, we agreed I will get picked up, only 15 miles away. got call at 10:30, driver on his way to pick me up. 12:30 rolls around, no call from dealer. I contacted dealer. I get a story that the car on the sales sheet with a VIN was sold last month, he didn't know till today, because he could not find the keys. Bottom line there is no Mazda cx-30 select available, in the entire state and no cars due to arrive in the next month. Only thing he can do is sell me cx-30 preferred, cost $35,000, but because of the problem, he will charge around 2k. He claims he made mistake with vin #, By now, BP gone thru the roof, and fuzzy, about the crap he was feeding me. he also forward the paper with the same vin number, but now the market value selling price is $35K, the original value was $27485. Now on the Jenkins web site with the SAME vin number the MSRP is $27,025. Now since they accepted the wire transfer, Jenkins agreed to the sale, if a mistake was made, they should eat it. I don't want a refund. I want the cx30 preferred at the price I paid for cx30 select, i want delivery of new vehicle. I hate them, but a will find a lawyer Monday.

  

  Business response

  09/13/2023

  Jenkins Mazda has given Ms. ***** 's money back to her. We also have had multiple managers reach out to her and in result to it she has used inappropriate words to 3 different managers and then hangs up. Since then, we still had another manager (Steve O****) r’each out he has left 2 messages with no response. Not sure what more we can do to try and make things right. 

  Customer response

  09/13/2023

  Just very frustrated, Fraud is illegal especially against the elderly, I submitted a complained with the AG, 

  Is there an entity that penalize companies that engage in the type of fraud? Please let me know

  thank you

• Initial Complaint

  10/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On 7/12/22 I received an email from Jenkins Mazda, Ocala, FL: "We would like to extend a special offer if you come in for a test drive within 7 days of this email...we will give you a Virtual **** Gift Card ($50)." There was no obligation to make a purchase in their solicitation. My wife and I went to the dealership 4 days later & test-drove 4 vehicles. Brian B** (Internet Sales Manager) & Matthew M****** (salesman) met with us and have yet to send us the promised **** Card. Phone calls & e-mails to both of these gentlemen were made on 8/1, 8/4 & 9/25. I still have not received the promised **** Card. I also e-mailed Jim B****** (General Manager Jenkins Mazda) regarding my inquiry. The Jenkins Mazda switchboard individual said, "utilizing an email to Mr. B****** would be the most effective way to reach him." I have a request for a new 2022 Mazda Miata with this dealership and awaiting notification when the car will be delivered to Jenkins Mazda. My inability to receive from Jenkins Mazda their promised Virtual **** Gift Card makes me believe that this auto dealership is involved in "false advertising".

  

  Business response

  11/22/2022

  Business Response /* (1000, 8, 2022/10/31) */ Thank you for notifying us of the concerns listed in this case. We have submitted the virtual e-card twice. The first $50.00 e-card was sent on 7/12/22. After being notified that the customer had not received the first reward in the email, a second one was emailed on 10/15/22. The service provider shows that the $100.00 reward was redeemed on 10/15/22. We appreciate the opportunity to address this BBB complaint. Please do not hesitate to contact us should you need further assistance with this matter. Consumer Response /* (3000, 10, 2022/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Jenkins Mazda spoke a non-truth by saying that they sent me their free gift on 7/12/22. As I previously stated to the BBB and Jenkins Mazda, Jenkins only sent me an invitation on that day to visit them within 7 days for a test drive. Only after finally contacting the BBB on 10/12/22 did I finally receive their "virtual gift card" on 10/15/22 for taking the test drive within 4 days. They took over three months to finally do what they promised to do back in July. This action or inaction that took so long does not reflect what I would hope for in a dealership that I have entrusted with a car order. I could not even receive a call or email back from the Jenkins Mazda manager after contacting him via email twice. The virtual rewards card information finally arrived in my email. Thank you, but not for having me go through so much aggravation. I hope Jenkins Mazda in the future will improve their appreciation promises to their customers in a timelier fashion.

• Initial Complaint

  08/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  4/6/22- I brought my 2015 Mazda 6 to Jenkins Mazda in Ocala, FL for an oil change. I was told all four tires needed replaced and Nokian tires were then mounted. The service department did not offer me different options for tires nor did they provide any paperwork about the tires. The invoice didn't specify if the tires were new. I was told they were, but it wasn't added to the invoice. 7/11/22- I returned with vibration while driving at high speeds. (I had only driven this car twice since April 6th.) I was told the vibration was caused by flat spots. I asked them to check again. They called back to say two of the tires had failed a road test, so they replaced them. When I picked up my vehicle, I spoke to the service manager (Steve S*******) about my dissatisfaction with the service and asked again for warranty information on the tires. He said he'd give me a "special" warranty and wrote, "30k mile road hazard on Nokian tires installed on Apr. 6-2022" on the back of a business card. I told him this "warranty" was worthless because I did not live in Ocala. The issue with the tires was not resolved. Again, I was not given warranty paperwork after asking. On 8/10/22, I emailed Steve S******* asking for the warranty paperwork. He responded by giving me completely different information about the "warranty" he had given me before. I then asked for the manufacturer's warranty. I followed up four times, but he refused to respond again. On 8/18/22, I emailed the general manager (Jim B******) apprising him of the situation and asking for a resolution. He has never responded. I have since discovered that Jenkins Mazda is not an authorized dealer of Nokian Tyres so there is no manufacturer's warranty on the tires that I paid over $700 to have mounted. I have NEVER purchased tires without a warranty and had I known, I wouldn't have purchased these. Jenkins Mazda will not respond to my inquiries for clarification or to work out a resolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩