Reviews

Fraudulent and Deceptive Practices by Westgate Resorts I had an extremely negative experience with Westgate Resorts at their Orlando location on September 17, 2023. My family and I were promised a free lunch, a week-long hotel stay and significant discounts on Orlando attractions in exchange for attending their sales presentation. None of these promises were delivered.Instead, we endured over 7 hours of relentless high-pressure sales tactics. The representatives falsely claimed that their timeshare program would provide lifetime 70% discounts on hotels, cruises, and vacation services, as well as investment potential with guaranteed resale value. These statements were entirely untrue.When I requested time to review the contract, I was denied and coerced into signing an electronic agreement without seeing the full terms. I later discovered that the benefits promised during the presentation did not exist.Florida Laws Violated:1.Florida Deceptive and Unfair Trade Practices Act (FDUTPA): Misrepresentation of the timeshare product and unfair, high-pressure sales tactics.2.Florida Vacation Plan and Timesharing Act: Withholding critical information, making it impossible to exercise my cancellation rights.Additionally, the physical and emotional toll on my family, particularly my three young children (ages 5, 5, and 7), was immense. They were hungry and distressed as the promised meal was never provided, and there were no breaks during the grueling ********************** Impact:To date, I have paid $3,000 upfront, with over $30,000 in additional costs expected over the next decade for a "product" that provides no value to me or my family.Conclusion:Westgate Resorts uses deceptive, unethical, and manipulative practices to exploit families. Their actions caused financial harm and emotional distress, and I strongly caution others to avoid this company.If you value your time, money, and peace of mind, stay far away from Westgate Resorts.

February 3, 2025


RE:**** ********
       Review ID # ****** Account # *********** *********

Dear Mr. ******************* thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.

Mr.********, first and foremost, regarding your claim that you did not receive the offered incentives, please be advised that our records indicate that you were offered, and gifted, $150.00 and a Vacation of a Lifetime certificate in exchange for touring. As for the remainder of your gifting claims and your claim that the timeshare owner would provide 70% discounts for a lifetime,unfortunately, as these are based on verbal communications, they cannot be validated.

Regardless,we sincerely apologize for any inconvenience you may have experienced due to the length of the presentation you attended and if you felt pressured or uncomfortable in any way. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However,you were never obligated to remain past the agreed-upon time to receive your incentive or to purchase or upgrade a timeshare. Ultimately, you had the right to inform the sales staff or management of any discomfort, including any physical or emotional concerns or concerns with the financial obligations, to ensure proper action was taken, or refrain from purchasing if your concerns were not addressed to your satisfaction. We ask you to understand that any decision to stay through the presentation and move forward with purchasing was always yours as the consumer. Additionally, while you have stated that you felt rushed through the signing process, please know that had you informed the closing officer of this concern, they most certainly would have proceeded at a pace with which you were comfortable.

As for your claim that you were allegedly advised that the purchase of the timeshare interest would be an investment opportunity, as it is not possible to validate verbal statements, the Developer requires all owners to complete the Acknowledgment of Representations document, which you received a copy of on the day of sale. With this document, the Developer strives to eliminate the possibility of any misunderstandings with regard to what may have been presented to you, which may have influenced your decision to purchase. Your initials on the document show that you purchased this property for personal use, that there were no representations made regarding investment or resale potential, and that the Developer does not have a rental or resale program to assist you. Additionally,the Public Offering Statement discloses that the purchase of a timeshare interest should be based upon its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the timeshare interest may be sold.

Mr.********, ultimately, full and fair disclosure of all purchase terms was provided on the day of sale. As such, Westgates position is that your contract is valid and enforceable. While we are appreciative of your concerns, we are available to help. We encourage you to contact our Contract Mediation Team at ************** for further assistance regarding your ownership.

We thank you for the opportunity to be of service.


Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)

Sb/sp

My review is pretty much a copy of all seen below. This company has taken us for thousands of dollars and fulfilling none of their promises in return. We are constantly harassed for money, because theyve locked us into a contract that is falsified in every way. They are ruining families financially and criminally, but somehow able to get away with it. We keep fighting and trying to take all the right steps with the states and arent getting anywhere. I just do not see how this is possible. They are legally stealing our money.

January 6, 2025


RE:****** ***
       Review ID # ****** Account # *********** *********

Dear Ms. ************** thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.

Ms.***, we ask you to understand that Westgate has repeatedly advised you of our position. Absent your providing supporting documentation of wrongdoing on Westgates part, any simple disagreement with our position it in no way negates it. As such, Westgates position remains that your contract is valid and enforceable.

Please be advised that Westgate will notate your account for no further calls;however, we ask you to remain aware that your contractual and financial obligation does still exist.

Ms.***, we know it can be frustrating to learn your contract cannot be cancelled;however, please know that we do want to help you. It is important to realize that our offer of assistance is something that provides you with additional resources and our department referrals will provide help to the best of their abilities. As such we encourage you to reach out to our Contract Mediation Team at ************** for further assistance regarding your ownership.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)

Sb/am

I am writing this review for Westgate to express our disappointment with the deceptive sales tactics, misinformation, and extremely high pressure that we were subjected to by their sales reps. **** took advantage of us and as retirees in our 70s, we simply cannot manage to keep up with the rising cost of the maintenance fees. This all started when we agreed to attend a 1-hour presentation that ended up with us being stuck in a room with salesmen for over two hours! After declining several offers, they continued to pour on the pressure and wouldnt take NO for an answer. **** claimed that this was a lucrative investment in real estate due to the resorts proximity to ************. He said that the value of the timeshare will increase over time and that it would be highly marketable to resell or to rent out. That was a lie. **** wouldnt give us time to think things over. Instead, we were told that we needed to make an immediate decision or no deal. After we had paid off our Westgate Orlando mortgage we traveled to *****************************************. Upon our arrival we were encouraged to attend another sales presentation where, after significant coercion, we ended up purchasing another three-bedroom unit. This presentation was also full of pressure and false claims. In addition to the falsified claims, there is also an element of cost that was never properly disclosed to us. We were not told about the maintenance fees that we were responsible for. We also were never told that this contract would last in perpetuity and would transfer to our heirs. Had we known these two details then we never would have agreed to purchase anything! We were told that our timeshare would appreciate in value and could be sold for a profit. If it werent for the lies and misrepresentations from their sales ***** we wouldnt be in this situation. To anyone reading this, let this be a warning to stay away from Westgate, they do not have your best interest in mind.

January 7, 2025


RE:****** ********
       Review ID # ****** Account # *********** *********

Dear Mr. ******************* thank you for your patience while we reviewed your correspondence. Westgates response is as follows.

Mr.********, first and foremost, although we appreciate your feedback regarding the original presentation you attended, please understand that the purchase was over fifteen years ago, making any successful claim for relief at this point,improbable. With this in mind, we will only be addressing the claims presented for the most recent presentation you attended.

Regarding your claim that you were allegedly coerced to upgrade your ownership, we apologize if you felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come,first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, you were never obligated to remain past the agreed-upon time or to upgrade your ownership.Ultimately, you had the right to inform the sales staff or closing officer of any discomfort to ensure proper action was taken, or refrain from upgrading if your concerns were not addressed to your satisfaction.

With respect to your claim that you were allegedly advised that the purchase or upgrade of your timeshare interest would be an investment opportunity with profit and rental potential, as it is not possible to validate verbal statements, the Developer requires all owners to complete the Acknowledgment of Representations (AOR) document. With this document, which you received on the day of the sale, the Developer strives to eliminate the possibility of any misunderstandings with regard to what may have been presented to you, which may have influenced your decision to purchase. Your initials on the document show that you purchased this property for personal use, that there were no representations made regarding investment, rental, or resale potential,and that the Developer does not have a rental or resale program to assist you.Additionally, the Public Offering Statement (POS) discloses that the purchase of a timeshare interest should be based upon its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the timeshare interest may be sold.

As for your claim alleging that you were not informed of the associated maintenance dues and taxes (M&T) obligation, please be advised that multiple documents that you received on the day of sale, including the Contract for Purchase and Sale (Contract), AOR, and Closing Disclosure, disclose the estimated M&T to be due each occupancy year.This information was also fully discussed and disclosed in the recorded closing.

Moreover,regarding your claim that you were not informed that ownership is perpetual,please be advised that, as disclosed within the signed Contract, the timeshare period being sold includes the conveyance of an interest in real property in perpetuity. Further, we ask you to understand that you purchased a deed, and deeds are perpetual. With this in mind, just like any other deed, you remain responsible in perpetuity for the purchase until a transfer of ownership or unless the deed changes hands.

Finally,with respect to your concern with your heirs inheriting the property, as each owners situation is unique, we encourage you to consult with a professional legal advisor regarding the inheritance process.

Mr.********, ultimately, Westgates position is that you contract is valid and enforceable. While we are appreciative of your concerns, we are available to help. Please know that one of Westgates main goals is to assist owners in realizing the full potential of their vacationing asset. As such, please reach out to our **************** Team directly at ************** / Option 4 for personalized assistance on all account matters.

Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)

Sb/am

Rating this company 1-star because there aren't a lower options isn't available.Sadly Ive been a Westgate member for 5 years, their resorts are run-down, things broken or not working, and amenities listed are closed (pools) or no longer available. I am so frustrated with their constant changes in membership services. Every phone call takes at minimum 1-hour because the *** is pushing some new program or new level of service needed to be purchased to maintain all of the member benefits. These upsells range between $3K - $5K and are communicated as you absolutely need this to maintain your current level of membership and I can get you a $1K discount because Im a Sr **** I haven't purchased any of the upsells, which are pushed multiple time a year. Their website and app is so poorly designed that searching for resorts and booking vacations is ridiculous. Each one, of course comes with some upsell. With their shady way of doing business and a lot of bait and switch tactics I want everyone to know not to buy into their membership. I'm learning about more members who are taking legal action to get out of their memberships. Please take the short-cut and just don't get started with them.

January 14, 2025


RE:Brikkelle ********
       Review # ****** - Account # *********** -*********

Dear Ms. *********************** allow us to express our appreciation for your Westgate ownership. We sincerely regret to read of your feelings towards Westgate, toward our online applications, and your belief that other Westgate members may be interested in taking legal action.  We hope that you will once again see the value in your vacationing asset, and again believe in the time-proven philosophy of the benefits of taking regular vacations.

Moreover, to address the alleged membership upsells, we believe you are referring to Westgate Cruise & Travel Collection (WGCTC),which is a separate entity from Westgate and is not affiliated with our services. Please be aware that Westgate does not engage in telephone membership sales and a ***** membership is not required to utilize your contracted usage with Westgate Resorts. If you have any further concerns with their services, you may contact ***** directly at **************.

For further assistance with your Westgate account, we highly encourage you to reach out to our *************************** at **************.

We thank you for the opportunity to be of service.

Respectfully,

***** *.,Executive Team
Correspondence
Westgate Resorts
************************************************************************

Ak/bp

I wanted to write a review documenting our experience with Westgate, which began in May 2024. Over past several months we have come to realize that many of the promises that we were made during the sales presentation were false, along with the fact that important financial details were intentionally withheld from us. The manipulative, deceptive sales tactics of Westgate timeshare salesmen combined with the pressure and coercion we were subjected to resulted in us purchasing a timeshare that was inadequately explained to us. We were deceived and are demanding to be released from this contract at once. They were extremely aggressive at the presentation. We requested some time to think about the offer, but they told us this was a one-time deal and that we needed to decide immediately. That once we left, supposedly, the deal would be forever gone. Hearing this, combined with the false claims and our time constraints, we agreed to move forward. Once we indicated our intent to sign up, they told us that we needed to provide a $2k down payment. We informed him that we didnt have that kind of cash on hand because we were on a budget. Hearing this, they contacted a different representative who suggested we open a credit card. We had no time for research or to discuss it amongst ourselves. We also had dinner plans that we informed our sales person about right away and he kept sweeping it aside saying the presentation wouldn't be that much longer. The only thing was rushed, was the contract signing. Since this purchase, my fiance lost his job and so I took care of all the bills at home. We can no longer manage our payments. We have reached out to our salesperson repeatedly to discuss pausing payments, which is something he promised we could do. When he finally answered our texts, he told us he was transferred to a different resort and claimed to not have any idea what we were talking about. The behavior of these people and the hidden costs of this contract is disgusting.

December 31, 2024


RE: ********* *****
       Review # ****** - Account # *********** -*********

Dear Ms. ******************* we thank you for reaching out to us with your concerns, please understand that the majority of your complaint is too vague for us to research and respond to effectively. Nonetheless, please find our response to the specified allegations below.

Ms. *****, we are sorry to read about any difficulties you may have encountered while trying to contact the sales representative. Please know, we have different departments within Westgate specifically dedicated to dealing with various aspects of your ownership, and our ********************************* Team can get you in contact with whichever one may apply. As you may know, they can be reached at ************** / Option #4. Additionally, owners have access to our online portal at ********************************,wherein they can also manage their ownership.

Moreover, please recognize that the allegation of paused payments is purely verbal and unsubstantiated.Nonetheless, we apologize if you felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, you were never obligated to remain past the agreed-upon time to receive your incentive or to purchase a timeshare. Keep in mind, you have the right to inform the sales staff or closing officer of any discomfort to ensure proper action is taken or refrain from purchasing if your concerns are not addressed to your satisfaction. As you have stated that you felt rushed, please know that had you informed the Closing Officer of this concern, they most certainly would have proceeded at a pace with which you were comfortable. In addition, as a consumer, your choice to move forward with the credit card option was solely yours as you had the opportunity to refrain from moving forward with the transaction.

Ultimately,Westgates position stands that full and fair disclosure of all purchase terms was provided to you at the time of sale, including the financial obligations associated with the purchase. A review of the recorded closing confirms that the costs associated with the purchase were clearly disclosed by the present signing agent, this includes the maintenance and tax costs, interest rates, and the total cost of financing if you take the entire ten (10) years. As the consumer, it remained your responsibility to review all terms accordingly and ensure that what you were in agreement with matched the information disclosed in the documents. Absent of documentation to support your allegations, the contract, as written, remains valid, enforceable, and not subject to cancellation.

For further assistance with your account, we highly encourage you to reach out to our **************** Team at **************. Please keep in mind that these referrals do not offer cancellation services, nor will provide an altered response.

We thank you for the opportunity to be of service.

Respectfully,

***** *., Executive Team
Correspondence
Westgate Resorts
************************************************************************

Ak/sp

Our experience with Westgate Resorts has been nothing short of a financial and emotional nightmare. From the moment we stepped into their ******* location, we were subjected to manipulative tactics that should be illegal. They literally held our driver's licenses hostage to force us through a grueling "one-hour" presentation that dragged on for over two hours.The salespeople are masters of psychological manipulation, deliberately trying to create tension between spouses and preying on emotions to close deals. They dangle "special offers" like bait, pushing half-timeshares that magically become available when you express budget concerns. The promises they make are pure fiction priority booking? More like priority disappointment. Maintenance costs skyrocketed 20% in just two years.Adding insult to injury, we can't even escape this financial trap until we pay off the loan completely, with no guarantee they'll buy it back. After a year on the market, there hasn't been a single interested buyer. The deception was at their ********* location, where we met "****" a supposed non-salesman who pushed us to upgrade while making outrageous claims about property values and rental income potential. The reality? We've barely used two weeks of travel, making our $9,000 investment feel like highway robbery. Their promises of rental assistance vanished into thin air, and no one at Westgate seems to know anything about the services they supposedly ********** yourself the headache and stay far away from Westgate Resorts unless you enjoy being misled, manipulated, and milked for every ***** while getting nothing in return.

December 31, 2024


RE:******* *****
       Review ID # ****** Account # *********** *********

Dear Mr. ******

We thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.

Mr.****** we are saddened to read that you have become frustrated with your purchase. Please know that we deeply value your relationship with Westgate Resorts and are committed to providing you with the highest level of service.

First and foremost, regarding your claims that the sales representatives held your IDs and that they allegedly created tension between you and your spouse, as these are verbal allegations, they cannot be verified.

Notwithstanding this, we sincerely apologize for any inconvenience you may have experienced due to the length of the presentation you attended and if you felt pressured or uncomfortable in any way. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However,you were never obligated to remain past the agreed-upon or to purchase a timeshare. Ultimately, you had the right to inform the sales staff or closing officer of any discomfort to ensure proper action was taken, or refrain from purchasing if your concerns were not addressed to your satisfaction.

Regarding your claim that you were allegedly advised that the purchase of the timeshare interest would be an investment opportunity with rental potential, as it is not possible to validate verbal statements, the Developer requires all owners to complete the Acknowledgment of Representations (AOR) document,which you received on the day of sale. With this document, the Developer strives to eliminate the possibility of any misunderstandings with regard to what may have been presented to you, which may have influenced your decision to purchase. Your initials on the document show that you purchased this property for personal use, that there were no representations made regarding investment,rental, or resale potential, and that the Developer does not have a rental or resale program to assist you. However, you can rent at your discretion. Additionally,the Public Offering Statement (POS) discloses that the purchase of a timeshare interest should be based upon its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the timeshare interest may be sold.

With respect to your concern with any increase in the associated maintenance dues and taxes (M&T), we ask you to understand that the Maintenance dues represent the only source of revenue available to pay the cost of maintaining your resort. The ****************** is responsible for calculating the resorts annual budget and dividing it equitably among all the owners so that each one pays a fair share of the costs needed to preserve the integrity of the resorts services while keeping the costs as low as possible. If the cost of goods and services to maintain your resort increases, this increase to the budget is divided amongst all the resort owners so that each pays their fair share of the increase.

As for your concerns regarding booking, please know that as an owner, you do book from an owner exclusive inventory pool.

Finally,please know that there are instances when Westgate may accept inventory back from an owner, such as through upgrade sales, foreclosure, and the exercise of the Right of First Refusal (ROFR). The **** allows the Developer the option to acquire the timeshare for the same price the owner has been offered by a buyer or third party. Please be advised the **** will only occur when the owner has secured a potential buyer with a written offer to purchase. It is only under these terms that Westgate can exercise its First Right to purchase a unit back. Before the owner can accept an offer from a buyer and prior to any transfer of title taking place, they must send Westgate a copy of the purchase or transfer agreement between them and the buyer. The owner must then obtain a waiver from Westgate, relinquishing its right to purchase the property.

Another instance where Westgate may acquire inventory back is through the Legacy Program, wherein qualified owners have the opportunity to deed their property back to Westgate. However, we ask you to understand that neither program is a guarantee.

Mr.****** at the conclusion of our research, Westgates position is that full and fair disclosure of all purchase terms was provided on the day of sale. As such,your contract is valid and enforceable. While we are appreciative of your concerns, we are available to help. We encourage you to contact our **************** Team at ************** for further assistance with bringing your account current.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)

Sb/am

This company is horrible lied to me about fees I want to get out of this thing its messing up my credit, they lied about us being able to keep it once its paid off its a scam

December 20, 2024


RE:******** ****
       Review ID # ****** Account # *********** *********

Dear Ms. *************** thank you for your patience while we reviewed your correspondence. Westgates response is as follows.

Ms.****, please be advised that, unfortunately, the claims presented are too value and lacking in specifics for us to adequately research and respond to.

Notwithstanding,we can confirm that full and fair disclosure of all purchase terms, including the financials, was provided on the day of sale in accordance with all laws.Further, please know that as purchasers of deeded real estate, you will in fact own the timeshare free and clear with only a maintenance dues and taxes (M&T) obligation once you have satisfied the mortgage in full.

With the above in mind, Westgates position is that your contract is valid and enforceable. While we are appreciative of your concerns, Westgate is available to help. For further assistance regarding your ownership, we encourage you to contact our **************** Team directly at **************.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)

Sb/am

I am writing this review due to the myriad of misrepresentations along with the overwhelming pressure we faced from Westgate salespeople. We were promised benefits that have not materialized, reassurances that turned out to be false, and subjected to relentless tactics that left us feeling taken advantage of. This all started when we attended a 90-minute sales presentation that turned into over 2 and a half hours. When we showed up for the meeting, we were asked to wait in the lobby while they sized us up and sent over someone they thought wed relate to. Someone took us to what they called breakfast, which turned out to be prepackaged snacks. From there, we were led to a model room they used to entice potential buyers. It was, of course, stunning, and he went on to explain all the perks of ownership. He claimed wed have access to rooms whenever we wanted, always stay in upgraded suites, and have the first pick of the best options. He even suggested we could use it as an investment property, earning income by renting it out, and that it could be resold at a higher value. He also pitched the umbrella company, saying wed get access to fantastic getaway deals beyond our paid-for weeksbut every time we tried to use these deals, there was always a catch: a larger package to buy or a waiting period before we could qualify. It was never as simple as it seemed. Even after we repeatedly expressed our inability to commit, they continued to sweeten the offer with perks like two free weeks, lower interest rates, additional getaway options, room upgrades, discounts for nearby attractions, and more. Their constant pressure eventually got to us and we caved. They claimed they never provided such deals to anyone else and assured us they would be right there to ensure we wouldnt have to pay even close to the original amount. The entire process felt rushed and was steeped in high-pressure tactics. Had they been honest about things, we wouldnt be in this situation.

January 2, 2025


RE:****** ******
       Review ID # ****** Account # *********** *********

Dear Mr. ***************** thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.

Mr.******, first and foremost, we sincerely apologize for any inconvenience you may have experienced due to the length of the presentation you attended and if you felt pressured or uncomfortable in any way. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, you were never obligated to remain past the agreed-upon or to purchase a timeshare. Ultimately, you had the right to inform the sales staff or closing officer of any discomfort, including due to environmental factors, to ensure proper action was taken, or refrain from purchasing if your concerns were not addressed to your satisfaction.Additionally, while you have stated that you felt rushed through the signing process, please know that had you informed the closing officer of this concern,they most certainly would have proceeded at a pace with which you were comfortable.

Concerning your claim that you were allegedly advised that the purchase of the timeshare interest would be an investment opportunity with rental potential, as it is not possible to validate verbal statements, the Developer requires all owners to complete the Acknowledgment of Representations document, which you received on the day of the sale. With this document, the Developer strives to eliminate the possibility of any misunderstandings with regard to what may have been presented to you, which may have influenced your decision to purchase.Your initials on the document show that you purchased this property for personal use, that there were no representations made regarding investment,rental, or resale potential, and that the Developer does not have a rental or resale program to assist you. However, you can rent at your discretion.Additionally, the Public Offering Statement discloses that the purchase of a timeshare interest should be based upon its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the timeshare interest may be sold.

As for your claims regarding trying to take advantage of the getaway weeks and the sales attempts, we kindly ask that you provide further clarification, as they are regarding a third-party company, and we want to ensure that we provide the most accurate response.

Lastly,we regret to read that you have been unable to utilize your ownership as intended. Please know that one of Westgates main goals is assistance owners in realizing the full potential of their vacationing asset. Should you have any questions regarding your ownership and benefits that may be available to you,we encourage you to contact our *************************************** Line at ************** / Option 4 for personalized assistance on account matters.

Mr.******, at the conclusion of our research, Westgates position is that full and fair disclosure of all purchase terms was provided in accordance with all ******* such, your contract is valid and enforceable. While we are appreciative of your concerns, we are available to help. We encourage you to reach out to our **************** Team directly at ************** for further assistance.While they do not provide contract cancellation services, they are committed to helping you. They will explore options that may be available to you to assist you with bringing your account current.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)

Sb/am