Business Profile
Floor Coverings
Hardwood Floor DepotThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
09/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I have purchased and paid for in advance for Brazilian cherry hardwood (total amount paid $11968). The hardwood that was shipped to me was completely wet and therefore I rejected that delivery and the delivery person returned back with the shipment. This occurred on 19 Aug 2024 when shipment delivery was rejected. Since then I am chasing ******* ********* (who owns this distributorship). ******* *********, Sales Associate *********************************************** (Toll Free)************** (Business Cell)Since then ******* has been neither returning my payment back nor sending a new shipment to me. He is giving me reasons like he is dealing with his insurance company for a claim. My shipment delivery should not be linked to ********* insurance claim, as the shipment he sent was rejrected in the first place. So, I am demanding full refund back of my payment now.Initial Complaint
03/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I accepted a proposal for select and better 2 1/4' by 3/4" Red Oak flooring Select and better 1' to 10' random length unfinished in about 30 bundles for 810 sq ft on 2/24/24 and I wired money to their bank account # ************ at the Thread bank in Tennessee from Hills Bank in Kalona Iowa from my joint checking account # ******* with my wife (on wire it listed ****** * ******, my wife). The receiving bank ABA number was ********* This was sent the next morning by wire to expedite the shipping and I was told I would get the hardwood in 2 weeks. It is now 3.5 weeks and they won't answer the phone and no hardwood has arrived. I talked to Thread Bank on Friday 3/8/24 and they initiated a legal process. My sales guy was Anthony: Anthony C. Sales Associate ******************************* (877) 254-3232 (Toll Free) (608) 512-0176 (Business Cell) He listed this address, which is not the same as the address on the website: Hardwood Floor Depot, *** *** *** *** ** ***** *** ** *********** ** ***** ************Initial Complaint
10/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband and I were in contact with this company to buy hardwood flooring for our new house. We paid extra to have the flooring delivered straight to the house. After 3-4 weeks we were told the flooring was on back order because the mill was behind. After that the sales person we were dealing with stopped returning our phone calls, texts, and e-mails and we cannot get ahold of anyone at the company either. We placed the order on May 15th 2023 and still have not received our flooring or any communication from anyone. The sales person was *********************************. $8,435.96 through QuickBooks. Any and all help to contact the company would be appreciated.Initial Complaint
08/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Paid this on July 27, 2023 for wood, I have contacted these people numerous times to get an idea of when they were going to ship this wood and I have heard nothing from anyone.email i was given was ******************************** Ph# *********** Image Hardwood Floor Depot LLC Invoice Paid $2,846.33 Paid with Mastercard **** on July 27, 2023 at 9:22 PM Invoice #****** July 27, 2023 Customer ***************************** *************************** ************ ******************************************************* Additional Recipients ******************************** Download Invoice PDF Message Shipping Address same as Billing Address Invoice summary 5" x 3/4" Hickory, Rustic Grade, Prefinished Solid Hardwood Flooring $1,634.30 ($2.89/sq ft) x ****** sq ft 26 Boxes Delivery - Residential Location $1,212.03 Shipment to a Residential Location with an Appointed date and time. Lift Gate will be used to lower material curbside.NO Sales Tax $0.00 Subtotal $2,846.33 Total Paid $2,846.33 Mastercard **** 07/27/23, 9:22 PMInitial Complaint
08/21/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I made a purchase from Hardwood flooring on August 8th and paid through Square in the amount of $303.96. Have not received anything from this company stating that the order was placed or been shipped. Have called and left messages god knows how many times with no response. There phones go straight to voicemail. *** also attempted to contact them through the email they have on their site. Still have had no response on any of them. Would like to know if this company is even legit with all the complaints against them.Initial Complaint
07/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Called and got answer immediately and Ordered lumbar : rustic hickory flooring on June 23 around 2800$ and paid upfront with credit card. Now July 17 and have tried to call and email multiple times and can not reach business to find status of our order. He said he would get it in before the mill shut down for the week that encompasses the 4th of July but feel that we probably got scammed and there is really no wood coming. I would like the product delivered or a refund.Initial Complaint
07/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
************* unknown to me took the liberty of drawing money from my account without my knowledge and consent trying for two days in a row , never heard of this company or did business with them at all. an invension of my private account with the bank . It took me two days to get this fraudelent company of my back,Initial Complaint
07/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I initiated contact with Hardwoodfloordepot.com by sending an email on June 07, 2023. This was after a failed voicemail attempt. ******* responded to my email on the 7th and said, "I am short 2 sales reps at the moment so I'm doing my best to keep up." Okay, I thought, that explains why no call back by phone. He then called me on June 08, 2023. At that time, we discussed the different possibilities for shipping and the flooring I was interested in. He presented as very thorough and wanting to be helpful. He sent me multiple quotes with explanations of the options. He said it was about two weeks to ship. After the initial email and phone conversation, ******* was mostly available by text. He usually responded promptly to texts or gave a reason why he was not available (i.e., at doctor's, picking up sick daughter, in a meeting). I placed the initial order for unfinished hickory flooring for the amount of $3,392 on June 10. ******* was very helpful when I added to the initial order for another $618 on June 17. My last correspondence with ******* via text was on June 27 when he said he was checking with the mill and he should have more information on that day. He said he would keep me informed. I have not heard from him since. This is despite attempts by phone (voice and text) using the number we had previously used to communicate and email. I also have regularly tried to call the main number and have left multiple messages requesting a call back. When I now view the complaints from others, I believe I have fallen victim to a confidence man. He should not be allowed to be in business and advertise for any kind of product. Unfortunately, he never provided me with the name of the mill he was working with only that it was one of the top producers of hardwood flooring. The BBB has the company listed as Hardwood Flooring Depot but the company's name is actually HardwoodFloorDepot.com without the ****** The invoices address was *******************************************************Initial Complaint
07/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This company is taking money out of mine and other checking account with out authorization even if it a dollar, I read there reviews they have did it to others, plus took people money for flooring and they received nothing.Initial Complaint
07/07/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I have filed a claim against this business with my personal account at Chase - they have attempted to take money out of checking account. It was a post debt for $1.00 from this company - I have never stepped foot inside this company - I don't own a home so therefore, I would not need flooring. The good news is it was an attempt for $1.00 and pending and I caught it in time.
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Contact Information
Customer Complaints Summary
14 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
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