Pool Supplies
Internet Pool Group LLCFind BBB Accredited Businesses in Pool Supplies.
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Complaint Details
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Initial Complaint
05/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
05/22/2022 I want to start by saying this company is the worse. They do no have live customer service you have to email them. They change there price whenever they want let them fool you at first they are nice but when you by there pool thats its over they wont help you with anything since they recieve your money and even if there fault they wont help. they will block your number and dont pick up your phone. They send you really nice picture of your pool being shipped packed and nice another scam when you receive the pool is all beat up damage parts. truck driver left my pool in the streets didnt call or knock just left this is the twist of thing if you dont check it and report damage they wont return anything but how can you if the truck driver leaves i didnt even signed the paper.People i spoke with is *** from sales dont get fooled by him after he sells you the pool he is done no help at all. Please im warning you do not do business with this company on the internet there website is www.nationalpoolwholesalers.com but wierd they are called internet pool group i guess to hide so people wont know who they are.Business response
06/01/2022
***<**********************************
11:37 AM (4 hours ago)
tomeCustomer is 100% wrong at every aspect.We are an LLC in ******* and run multiple websites. We don't hide behind anything.Customer ordered a pool on May 18thWE shipped it on May 19th.Pretty fast eh?We send pics on how it left us so they can see how it arrives and sign the *** accordingly.Pool delivered in less than a weeks time.Fast yea?UPS Freight left pool at house in street due to their COVID policies.Customer sent pics of the pool which looked exactly like it did when it left us except for some torn shrink wrap.Customer emailed us threatening to come to ******* and calling lawyers and would won't even look and take pics of the "damage" he claimed.Customer had pool installed the following weekend with no issues to our knowledge.We started a Memorial Day sale on the weekend days after his order was shipped and he DEMANDED he get a sale price. We don't go back and give sale prices on previous purchases. Do we refund customers on sale prices for weeks, months, years back? Where does it stop.We have complete email threads of the bipolar nature of this Customer if anyone needs to reference it at any point.Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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