Reviews

DO NOT DO BUSINESS WITH THIS COMPANY! After being a customer of theirs for more than 7 years, with an excellent payment history, they have really taken advantage of us. Their contract does include a 30 day cancellation requirement, and if you don't provide 30 days' notice, they will charge you for a month of service that you did not use. I signed the contract 7 years ago - my fault for not remembering. But then they charged a bogus $30 "restocking fee" for the modem / router that was used for 7 years. That's unreasonable; that's just a money grab. But when all was settled, equipment removed, and the account closed, there was a balance due to us for $166. That was in June. We gave them more than a month to provide our refund, but it seemed that they were hoping we would just go away. Another money grab. So I spoke with ****** on ****, and she said she would get the refund on the way, apologizing for the delay. The refund never came. So I spoke with ******** on ****, who told me the check was in the mail, but there was a hurricane in her area, so it might be delayed. WHAT??? Really? No, the check was NOT in the mail. The refund never came. So I spoke with ******* on ****, who confirmed that they owe us $166, and that the check was in the mail. Again. This is not fair; this is despicable. We are a retired couple on a fixed income. Shame on this rotten company for treating people this way. I see on this site that they have a 1 star average rating out of 9 reviews. This is not surprising to us. They are dishonest. They have taken excess payment from us, and refused to refund it. The word for what they have done is..... embezzlement. And that is a crime. When you have to take legal action to get back what is rightfully yours, you know you are dealing with a company that is beyond disreputable. They are thieves. In the end, I will cost them much more than $166; they will pay my court costs, pay us what they owe, and ridiculous attorney fees. AVOID TWN.

TWN strives to provide all customers with a positive service experience. We recognize your frustration and understand how important it is to have any overpayment returned to you. After review of your account, TWN has acted in compliance with our set forth terms and conditions. When you spoke with our customer service department you were advised that all refunds may take 6-8 weeks to process. We do apologize that yours was slightly beyond the 8 week ***** as we were impacted by hurricane Idallia and our corporate office was closed.

The refund was mailed out upon our office re-opening. Alternatively, if you wish to further discuss the matter we ask that you please contact us at **************. We appreciate your business and would like to do all we can to resolve any issues.

Not reliable internet drops continuously. Cannot maintain a connection at all

TWN strives to provide all customers with a positive service experience. Upon further investigation, the connection was not service related and correlated to the consumers billing. TWN has acted in accordance with the set forth Terms and Conditions. We would be more than happy to speak to you regarding the specifics of your account directly and ask that you contact (800) 950-3015.

Service goes down every day around noon they lie and say it's this or that my sister lost her job because they refuse to offer a stable product.

TWN strives to provide all customers with a positive service experience. We would be more than happy to assist you in trouble shooting your account however, we are unable to locate an account under your name. Alternatively, we invite you to contact us at ***** ******** to address any additional questions. We value your business and would like to do all we can to resolve any service issues.

TWN speaks with fork tongue. When I called to ensure all payments were complete and told by billing that I was up-to-date and no additional charges. Then I get a final notice email indicating I owe for cancellation fee with a late charge that was eliminated after phone call. But not to receive information earlier about cancellation fee and then being told it was in your agreement. Then why wasn't I charged the amount of monthly payment when I signed the agreement rather than the amount of increases that I paid for over time. Which was more than three times the amount of funding to cancel the account. It is not a user friendly company and take advantage of their customers at every turn because if you increase service you pay fees and if you reduce service you pay fees. I could see an administrative charge and a small technical fee but this company goes overboard with charges that most companies don't charge outrageous fees. I will not do anything to promote this company and my advice is to stay away from TWN Corp internet service!!

TWN strives to provide all customers with a positive service experience. We have reviewed the complaint and found that TWN acted in accordance with the Terms and Conditions. Alternatively, we invite you to contact us at ************** to address any additional questions. We value your business and would like to do all we can to resolve any service issues.