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          Business Profile

          Marine Equipment

          Hodges Marine Electronics

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Marine Equipment.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/12/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Package was returned to sender *** states at sender's request. an error on the address needed to be corrected but sender did not allow this to happen and wants to charge me for the return. I want a refund of the whole amount.

            Business response

            12/19/2024

            We issued a full refund on December 13, 2024 via ****** as customer requested. Customer entered an invalid address and package was returned to sender by *** due to the address error. Please see attached order confirmation and ****** refund documentation.

          • Initial Complaint

            05/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            This business received money via wire transfer. After 16 days and multiple phone calls to the company, they are claiming they have not received the money and refuse to ship the product. They have been provided multiple files showing proof that we sent the money and they have confirmed it went to the correct account information. At this time we are still being refused the product.

            Business response

            05/06/2024

            The product was shipped via *** (tracking# 1Z0638360373152217) on May 2, 2024. The *** tracking shows delivered on May 6, 2024. Attached is proof of delivery. 

            Customer response

            05/06/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We resolved this issue after filing the complaint and Hodges Marine's owner has been very responsive. Product was received via *** this morning.

            Sincerely,

            ***************************

          • Initial Complaint

            05/22/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On are about 4/30/23 I purchased a fish finder transducer. On 5/1/23 I got shipping confirmation and a tracking number which i checked numerous times it shows label made and nothing further. On 5/10/23 I began inquiring about a refund and was told an investigation by ***** was initiated that should be between Hodges and ***** not me I dealt with Hodges not ***** I waited till 5/18/23 tried to reach out again was promised a phone call I didn't get it are anything else so I am moving forward.

            Business response

            05/25/2023

            A refund was issued through PayPal on May 24, 2023. (Refunded Amount $148.85. Paypal Transaction ID: "*****************") Please see attached refund from transaction from paypal and credit memo. The order shipped on May 1st via ***** and a claim was started on May 10th. The package was lost in-transit. We apologize for the inconvenience. 

            Customer response

            05/30/2023

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            *********************

          • Initial Complaint

            08/31/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I bought this product and feel I was misrepresented this unit was supposed to do things that were advertised and when I received the product it was not something that this device did I received it as a gift tried to install it plugged it in realized what it was in capable of unplugged it and sent it back received a note that they call that damaged because it was installed and they aren't willing to give me a full refund nor admit that their advertising was misleading I have only received one note sent that saying that they were super busy and they would get back to me I am waiting and I am at the end of my rope they have my product and my money and I want this resolved

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 19

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          455 Douglas Rd E

          Oldsmar, FL 34677-2907

          Get Directions
          Visit Website
          (888) 595-2628

          Business hours

          9:00 AM - 4:00 PM
          Business Hours
          9:00 AM - 4:00 PM
          9:00 AM - 4:00 PM
          9:00 AM - 4:00 PM
          9:00 AM - 4:00 PM
          9:00 AM - 4:00 PM

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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