We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Artificial Turfs

          Azevedos Backyards LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Artificial Turfs.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            01/10/2025

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            We have singed an pavers work contract at our home on 10/22/2024 and paid 50% advance for material purchase via bank check (check no 147) in favor of ********* Backyards LLC. Initial estimate to complete this work was 11/23/2024 and changed to 01/15/2025 due to material delay. When we started following up for material delivery during first week of January, he stopped attending our phone and now not responding on our email for refund.

          • Initial Complaint

            01/08/2025

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Date of transaction: 8/14/2024 & 08/15/2024 Amount Paid $ ******** Business was supposed to install pavers in my backyard. However, they stopped answering my calls, text messages and they are no longer at the location listed in ****** The business is not responsive We did a project with this business two years ago and everything went great. We hired the business for a different project, paid the deposit and now they are no longer communicating.

            Customer response

            02/07/2025

            Received a letter from the attorney representing the company

          • Initial Complaint

            01/03/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Please See Attachment

          • Initial Complaint

            12/09/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            My husband and I used ******* Backyards in *********************** our backyard. While the experience required us to stay on top of them, the final product turned out well, so I felt confident recommending them to my parents this year. Unfortunately, this turned out to be a massive ********** parents have a large backyard and were excited to get it turfed. ******* came out, measured, provided a quote, and worked with them to choose a specific sample. After everything was agreed upon, they paid a $6,000 deposit and were told the work would begin the first week of *********** the start date approached, my parents received no updates. They tried reaching out multiple times via calls and texts but were completely ignored. My mother had to physically go to their office and demand to speak with someone. Only then, after an employee called their **** did they finally get a response.Instead of apologizing or offering a refund, the company insisted on setting up a meetingafter ghosting my parents for over a week! This lack of communication and refusal to address the situation professionally is appalling. ******* Backyards is clearly not the reliable company I worked with three years ago.

          • Initial Complaint

            10/30/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            We employed this company initially in April 2022 to re pave our pool deck. They used pavers and coping. It looked horrible. Gaps, mismatched, cut horribly and they ensured they would correct and after much hassle they did. When grouting the coping, the grout was smeared all over the coping leaving a white film. They tried to clean it, that did not work. They then tried sealing the deck which worked for about a month. Now all visible signs of the grout are everywhere, not to mention blotches on the pavers from salt strains which should not happen 2 months later if sealed properly. They did the sealant so fast that it dripped into the pool and left marks all on the tile. We have texted twice and called twice with no response. We paid almost $6000 for this with work ending in June. All of the coping has a white film on it. It looks horrible and is very upsetting. If they can't remove the film, then they should redo all the coping.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 5

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          5728 Major Blvd STE 609

          Orlando, FL 32819-7973

          Get Directions
          Visit Website
          (407) 800-5169

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.