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          Business Profile

          Counseling

          Therapyzen

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/11/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I am a licensed clincial social worker specializing in working with depressed and suicidal people. In August 2022 I signed up for an account with ********************** to manage my electronic health records. In May 2024 I cancelled my Therapyzen membership. Since I cancelled my membership, Therapyzen has continued to schedule patients to work with me on their website and they have not given me the patients contact information so that I can contact the patient and provide care. Therapyzen has been unable to (or more likely they have refused to) remove my page from their website to prevent patients, who very likely are depressed and suicidal and seeking mental health care from me, from scheduling an intake. This results in depressed people expecting to meet with me, because they booked a session with me on therapyzen, and me no showing the appointment. This is incredibly dangerous and could contribute to a patient deciding to kill themselves. I have asked Therapyzen in writing several times since last May to address this issue and they won't do it. I tried today to reactivate my therapyzen profile because I know that when my therapyzen profile was active I had the ability to turn off the function that allows patients to book intakes with me. This has a negative impact on my business reputation because it results in depressed patients expecting a therapy appointment with me and then I am unable to see them because of therapyzen's portal. Therapyzen won't even allow me to reactivate my membership to solve this problem on my own. I need to this be addressed. This is putting depressed and suicidal patients at risk and it is having a negative impact on my business's reputation.

            Customer response

            11/26/2024



            They have addressed the issue 

            Peace, Love & Coping Skills,
            ****
            Green Mountain DBT

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          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Contact Information

          83 Geneva Drive Suite 620791

          Orlando, FL 32762

          Visit Website
          (833) 936-4968

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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