Complaints

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My phone number is listed on the national Do Not Call Registry. However, for at least the past six months, I have typically received between one and four calls per day from representatives of the National Insurance Restoration Council (NIRC) purporting to offer me free roof inspections. Sometimes, calls come as frequently as every 15 minutes. I let each caller know that the number is on the Do Not Call Registry and strongly request that I receive no additional calls, but all this is apparently ignored. These calls are intrusive and annoying, especially as they sometimes interrupt the treatment of some significant health conditions in this household. I am really at my wits' end regarding this harassment. I would like to request that this organization immediately cease these calls to my phone number and provide an apology.

  Business response

  06/22/2024

  Subject: Response to BBB Complaint - National Insurance Restoration Council
  
  Dear Better Business Bureau,
  
  We are writing in response to the complaint filed by the consumer regarding calls received from the National Insurance Restoration Council (NIRC). We appreciate the opportunity to address this matter and clarify our practices and policies.
  
  As a nonprofit tax-exempt organization, the core mission of NIRC is to educate and protect consumers regarding storm damage and provide them with necessary tools and documentation to safeguard against wrongful insurance denials. We do not engage in selling products or services; instead, we offer complimentary assistance to the public.
  
  We take consumer preferences very seriously, including requests to be removed from our calling lists. Although the Federal "Do Not Call" list does not apply to our nonprofit outreach efforts, we make it a priority to respect individual requests to discontinue calls.
  
  Upon reviewing our records, we found that this is the first formal request from [Customer's Name] to be removed from our call list. We apologize for any inconvenience this may have caused and assure you that [Customer's Name] has now been removed from our list in accordance with our policy.
  
  We regret any frustration or inconvenience this may have caused and are committed to ensuring that such issues do not recur. Given that this is the first request we have documented from the consumer, we believe this complaint does not accurately reflect our commitment to honoring consumer requests promptly.
  
  Therefore, we kindly request that this complaint be removed from our record, as it does not constitute a valid complaint under the circumstances. We remain dedicated to our mission and to maintaining respectful and compliant communication practices.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  *****************************
  Chairman of the board
  National Insurance Restoration Council

  Customer response

  06/23/2024

   
  Complaint: 21854609
  
  I am rejecting this response because:  **************** indicated that this is the first time I have filed a "formal" request not to be contacted.  Each time I was called by this organization over the past many months, I explicitly asked the caller that I not be contacted again and that my phone number be removed from their calling list.  I'm not sure how "formal" a request needs to be, but these repeated requests from me were clear and explicit, and the caller should have acted upon them.  I therefore do not accept this explanation and still request that I not be called again in the future and that I be given an apology.
  
  Sincerely,
  
  *********************************

  Business response

  06/24/2024

  **Subject: Response to Your Recent ******************************************************** you for your recent correspondence. We understand your frustration regarding the repeated calls and your request not to be contacted.
  
  We have reviewed our records and found that this is the first time we have received a formal written request from you regarding the removal of your phone number from our calling list. We take all requests seriously and strive to act upon them promptly. However, without a formal written request, our system may not have recorded your previous verbal requests accurately.
  
  To ensure that your concerns are fully addressed, we have added your number to our Do Not Call (DNC) list as per your request. This action was taken immediately following your recent formal request, and you should no longer receive calls from our organization.
  
  We acknowledge that you have explicitly asked not to be contacted again in the past, and we apologize if those requests were not acted upon as they should have been. We regret any inconvenience this may have caused you.
  
  If you can provide any written requests or correspondence via email, mail, or text that you have sent previously, we will be happy to review and acknowledge them accordingly. However, according to our records, no such written requests have been received until now.
  
  Please be assured that your number is now on our DNC list, and we are compliant with the actions requested through your BBB complaint. 
  
  We hope this resolves your concerns and thank you for bringing this matter to our attention.
  
  Sincerely,
  
  

  ***********************

  chairman of the board

  National insurance restoration Council

  
  

  Customer response

  06/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  06/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We have been continued calls and harassment about getting free roofing inspections. These have occurred for at least the past month. We have repeatedly requested to be removed from their list. We have received at least four calls in the last three days, including 8:00 pm on a Saturday evening. Unfortunately, the calls come in from various numbers, so we can't simply block it.We have also verified that our number is still active on the Do Not Call registry.

  Business response

  06/22/2024

  Subject: Response to BBB Complaint - National Insurance Restoration Council
  
  Dear Better Business Bureau,
  
  We are writing in response to the complaint filed by the Consumer regarding repeated calls about free roofing inspections from the National Insurance Restoration Council (****). We appreciate the opportunity to address this issue and provide clarity on our practices.
  
  The **** is a nonprofit 501(c)(3) tax-exempt organization dedicated to educating and protecting consumers in storm-damaged areas. Our mission is to offer complimentary services that help consumers protect themselves from wrongful insurance claim denials. We do not sell any products or services, and therefore, our outreach efforts are not subject to the Federal Do Not Call registry requirements.
  
  After thoroughly researching our records and databases, we can confirm that the Consumer is not listed in our system by name or number. We have double-checked and verified this information to ensure accuracy. Based on this, we believe that the calls received by the Calls were not initiated by our organization after searches by name and number given by the Consumer.
  
  We deeply regret any inconvenience or distress caused by these calls. The **** prides itself on supporting the community and always prioritizes the best interests of consumers. We strictly honor formal requests to be removed from our calling list and maintain an in-house Do Not Call list to respect and uphold such requests.
  
  Given that [Customers Name] is not in our database and we did not place these calls, we kindly request that this complaint be removed from our record, as it does not accurately reflect our practices or policies.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  *****************************
  Chairman of the board
  National Insurance Restoration Council

  Customer response

  06/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  National Insurance Restoration Council keeps calling my number despite being my being on the Federal "Do Not Call list". I have asked three times to remove my name/number from their call list. Last time I asked to speak with the Supervisor. The name given to me was *************************** but the telemarketer said he was busy and she could not transfer my call to him. I would ask NIRC to honor the federal do not call status as well as my personal requests to not be called again. My number is ************. Please stop them from calling.

  Business response

  06/22/2024

  Subject: Response to BBB Complaint - National Insurance Restoration Council
  
  Dear Better Business Bureau,
  
  We are writing in response to the complaint filed regarding calls received from the National Insurance Restoration Council (NIRC). We appreciate the opportunity to address this matter and clarify our practices and policies.
  
  As a nonprofit tax-exempt organization, the core mission of NIRC is to educate and protect consumers regarding storm damage and provide them with necessary tools and documentation to safeguard against wrongful insurance denials. We do not engage in selling products or services; instead, we offer complimentary assistance to the public.
  
  We take consumer preferences very seriously, including requests to be removed from our calling lists. Although the Federal Do Not Call list does not apply to our nonprofit outreach efforts, we make it a priority to respect individual requests to discontinue calls.
  
  Upon reviewing our records, we found that this is the first formal request from Consumer to be removed from our call list. We apologize for any inconvenience this may have caused and assure you that the Consumer has now been removed from our list in accordance with our policy.
  
  We regret any frustration or inconvenience this may have caused and are committed to ensuring that such issues do not recur. Given that this is the first request we have documented from the Consumer we believe this complaint does not accurately reflect our commitment to honoring consumer requests promptly.
  
  Therefore, we kindly request that this complaint be removed from our record, as it does not constitute a valid complaint under the circumstances. We remain dedicated to our mission and to maintaining respectful and compliant communication practices.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  *****************************
  Chairman of the board
  National Insurance Restoration Council

• Initial Complaint

  04/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The National Insurance Restoration Council provides telemarketing (sales) for contractors. Painters, drywall, roofing etc. ************ has called me regularly over the last year or more. Each time I tell them "DO NOT CALL THIS NUMBER AGAIN, I USE THIS NUMBER FOR WORK. DO NOT CALL ME AGAIN"!!! When they call and I am working I answer the phone my phone with "Tier II" which is my "work way" of answering the phone. When I do answer that way they hang up. If I just answer Hello they try to sell me something and then they call me again, over and over. I am ALREADY on the DO NOT CALL LIST and again have told them to quit calling. Now, it is at the point of affecting my job. My phone number (the one they are calling) is ************ and that number is "unlisted". I just filed a complaint with the *** for the illegal calls, and am now filing this complaint in hopes that they will stop. I work in the **************. I fix and maintain 911/EMS/FIRE communications as part of my duties. Their illegal calls are wasting my time and delaying the work I do for the 911/EMS/FIRE services across the country. If they do not stop the harrassing phone calls I will file a law suit. I will NEVER use them OR one of their contractors, so, there is absolutely NO REASON for them to call me. Please help make them stop calling.

  Business response

  05/04/2024

  May 4, 2024
  
  Re: BBB Complaint # ********
  
  Dear *************************,
  
  We are writing in response to the complaint filed with your office regarding telephone calls made to ************************* from our organization, the National Insurance Restoration Council.
  
  First and foremost, we want to extend our sincerest apologies for any inconvenience our calls have caused. We understand that these calls have been a significant disturbance, particularly as they have interfered with ***************************** important work in the telecommunications field, specifically servicing critical 911/EMS/FIRE communication systems.
  
  As a non-profit organization, we strive to maintain the highest standards of compliance with all regulatory requirements, including those governing telemarketing and the Do Not Call list. Upon receiving this complaint, we immediately reviewed our records and the processes by which telephone numbers are added to our outreach programs.
  
  Please be assured that we have taken immediate action:
  
  Do Not Call Compliance: We have verified that ***************************** number is indeed registered on the National Do Not Call list. Despite our efforts to comply with all regulations, it appears that our systems did not adequately filter out this number from our calling lists. We are investigating this issue to prevent such occurrences in the future.
  Immediate Removal: We have now added ***************************** phone number, to our internal Do Not Call list to ensure that there are no further communications to this number from our organization.
  Review and Improvement of Processes: We are currently reviewing and updating our outreach protocols and internal controls to ensure stricter compliance with the Do Not Call registry and to enhance the accuracy of our calling lists.
  We deeply regret any stress or disruption our calls may have caused and wish to assure ************************* that we have taken decisive steps to ensure that this issue does not recur. Our organization values the privacy and peace of mind of all individuals and is committed to improving our practices to prevent similar complaints in the future.
  
  Thank you for bringing this matter to our attention. We appreciate the opportunity to resolve this issue and hope that our actions demonstrate our commitment to rectifying the situation promptly and thoroughly.
  
  Should there be any further concerns or if additional information is needed, please do not hesitate to contact me directly.
  
  Sincerely,
  
  ***********************
  Chairman Of The Board
  National Insurance Restoration Council

  Business response

  05/04/2024

  Date: May 4, 2024
  Better Business Bureau
  
  Re: Complaint # ********

  To Whom It May ************************** you for forwarding the concerns of ************************* to us. At the National Insurance Restoration Council (****), we are committed to maintaining the highest standards of compliance and respect for individual preferences in our communications.

  Clarification of Organizations Role: It is important to address a misunderstanding regarding our organization's functions as stated in the complaint. The **** is not a telemarketing company and does not engage in sales calls for contractors such as painters, drywall installers, or roofing companies. Instead, our outreach efforts are focused on education and advocacy within the insurance restoration industry. We aim to inform and assist property owners with understanding their rights and options when dealing with insurance claims and restoration work following damage to their property.

  Nonprofit Status and Compliance: As a nonprofit entity, we are subject to specific exemptions under the Do Not Call (DNC) regulations, which allow us to contact individuals in certain contexts. Included in our response are our tax-exempt documentation and additional details about our mission and vision, which underscore our commitment to ethical practices and community service. Although we chose not to include this detailed mission and vision information in our response to ************************* to avoid further conflict, we believe it is crucial for your understanding of our organizational objectives and activities.

  Immediate Action Taken: In respect of ***************************** request and despite the stated exemption, we have removed his phone number, ************, from our calling lists to ensure no further communication disrupts his work. We take these steps seriously to prevent any inconvenience to individuals listed in our database.
  We appreciate this opportunity to clarify our position and actions. We trust that the removal of ************************* from our contact lists and the clarification provided herein will resolve the issues raised satisfactorily.

  We appreciate the opportunity to address and rectify this situation, demonstrating our commitment to respect the preferences of all individuals while maintaining compliance with legal standards. We trust that this resolution meets the satisfaction of ************************* and the standards expected by the BBB.

  Should there be any further concerns or additional information required, please do not hesitate to contact me directly.

  Thank you for your attention to this matter.

  Sincerely,
  ***********************
  Chairman of the Board
  National Insurance Restoration Council

  
  [Enclosures: Tax Exempt Documentation, Mission and Vision of the ****]
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩