Complaints

• Initial Complaint

  10/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This company charged my credit card without my permission for $2,500.00 and then dropped me as a client. Then continued to bill me for things when I was dropped in May that is why I feel that I am due the last 2500 that they received. When you look at the attached invoice you will see that everything on there after May is just fake stuff to run a bill up.

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Fab Law firm in March. The retainer was *******. I paid a portion of my retainer with my bankcard. The amount was $1000 and then I paid $4000 utilizing a company by the name of Affirm. Before mediation for my divorce, I contacted my attorney ************************* and alerted him that my husband and I will settle the agreement without Fab Law or his attorney. ************** never indicated what steps would be taken next, but was aware that we would settle without the attorneys. In May, I was contacted by Fab Law to pay for mediation and that my retainer had dropped below the amount that should be in escrow. I informed there billing clerk ***** that I was no longer in need of their services and had notified my attorney weeks before the mediation. I wanted to have a copy of what they were requesting and why they were looking to seek $3840 from me instead of sending me a statement , Fab Law firm charge my bank account $3824. I then asked again in an email communication that is utilized through their firm. Why with someone take the money from my account without my knowledge or my permission and secondly reminding them that I no longer need their assistance at the firm , I reached out directly to ************************* my attorney and told him about the issue and he said that he would reach out to his team to make sure that the billing was taken care of. I was told by the accounting team that my money would be refunded. I even included my bank , which is Fairwinds credit union regarding the dispute for the $3824 my bank then contacted me along with Fab Law on the line. The law firm was aware that they were on a recorded line with my bank and stated that they would return the funds back to my account , however, several communications back-and-forth regarding the refund Fab Law has not complied with that refund. They have stated several times that they would refund the money via communication from their system. The name of their communication system is CLIO.

  Business response

  09/10/2024

  
  
  We have reviewed the complaint submitted by *************************** and have taken the necessary and agreed-upon steps to resolve the matter. Attached, you will find the email correspondence between Ms. ******************** and **************, confirming that we would be releasing the funds back to her. Additionally, we have notified LawPay to initiate the release of these funds to ************** as well.
  
  Thank you for your attention to this matter.
  
  Sincerely,  
  *****************

  Business response

  09/10/2024

  We have reviewed the complaint submitted by *************************** and have taken the necessary and agreed-upon steps to resolve the matter. Attached, you will find the email correspondence between Ms. ******************** and **************, confirming that we would be releasing the funds back to her. Additionally, we have notified LawPay to initiate the release of these funds to ************** as well.
  
  Thank you for your attention to this matter.
  
  Sincerely,  
  *****************

• Initial Complaint

  03/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired this company to handle a family court case and was told I would be charged one amount and they would handle everything. That was not the case, from the beginning I was lied to they started telling me they were only gonna handle one part and not both. Then as time progressed they starred seeking more money they did absolutely nothing in my opinion to actually help me resolve my case they switched my attorney three times no one knew what was going on and finally the day of the hearing the attorney did an awful job at representing me. He gave me no information prior to the hearing and left me guessing through the whole process. I now have a large debt for services that I never received. They took advantage of my ignorance of the law and tried to siphon as much money as they could out of me. Now months after the case is over they are wanting more money. They habe not return my calls

  Business response

  04/11/2024

  We've actively engaged with ********************** to address any concerns. Our operations director had a thorough conversation with him on April 4th to understand his expectations better, and he was responsive. We waived his outstanding balance as a gesture of goodwill and provided a complimentary consultation with our Senior Attorney, which he utilized.

• Initial Complaint

  07/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In January of 2023 I received financing from ****** ******* company in the amount of $5,383.00 (the entire amount was paid to FAB LAW)to be used towards my divorce proceedings. After speaking to different attorneys during onboarding and receiving conflicting information I informed Fab law that I would not be using their services. Fab Law’s accounting department billed me for the onboarding and consulting. The total was $1141.00. Since January I’ve called Fab Law several times requesting that they refund the unused portion of the financed amount to ******* I spoke with JANICE, Miranda, Sergio and Barbara each telling me that the owner Felecia B****** has been informed and they’re awaiting her decision. Refunds are done on th 27th of each month. Sergio and Barbara each checked my file and understood why I’d be requesting a refund but now my calls and emails are going unanswered. In the meantime I’m still having to pay on the loan monthly in the form of automatic payment of $234.45 to ******* I’m a veteran who just recently suffered a medical issue that has me out of work since March, Fab Law is aware of my financial an medical situation but still won’t refund the money. I should not have to make a decision between paying for a service I didn’t receive ( Fab Law), paying for lights, food, medical bills or falling behind in my mortgage. I wish Fab Law would just refund the money they didn’t earn. Taking away this $233.41 payment each month would relieve me of so much stress! Fab Law Firm Felecia b****** ** ***** ******** *** ** ****** ****** ******* ** ***** ****** ******

  Business response

  04/11/2024

  In accordance with the terms outlined in the signed fee agreement, fully executed by **************** on December 27, 2022, initial retainers are non-refundable. Despite this, **************** was informed of this stipulation and inquired about the possibility of a refund, which we regretfully could not accommodate. Work had already commenced on his case, necessitating resources that cannot be provided without compensation.

  Customer response

  04/11/2024

   
  Complaint: 20338999
  
  I am rejecting this response because:

  The business says they commenced working on my case with Volusia County Courts. When asked to provide copies of any filings or written correspondence with Volusia County they were unable to provide this information. 
   
  When Volusia County records were contacted they had no records of a divorce being filed on my behalf by the business. I believe the invoices given to me by email  by the business were falsely represented. 
  
  Sincerely,
  
  *************************

  Business response

  04/15/2024

  Attached is the bill detailing the charges and activities on ******************** account for your confirmation. Following the initial intake process, **************** opted not to proceed with filing for divorce, which is why the documents and pleadings that we had drafted were not filed. As per the terms outlined in the signed fee agreement, initial retainers are non-refundable and considered earned upon receipt. Any deviation from this policy is subject to the discretion of the owner. Should **************** wish to discuss this matter further, we would be more than happy to arrange a meeting with the owner.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I retained their services for a diverse after a phone consult with Felicia B******. I had already filed my divorce proce with Polk county but it had not reached the judge when I retained service. Felicia assured me they would get on it asap and file a motion to stop the divorce so we could start over with their law firm. She said I needed a 5k retainer, to which I obtained financing through IQualify immediately. I did not receive a call back from anybody on my case for over a week, probably closer to two weeks. Monica Y****, the paralegal called me back and as she was explaining everything to me I was very confused and asked if the motion was filed to stop my already filed divorce. She was taken aback and said she was never told I had filed or that a motion to stop was supposed to be completed. At that time she looked into my case and I was already given a court date for my proce divorce. This is where my signed contract with FAB should be voided because they did not provide the service I retained them for. I was upset and confused where to go from there and told "sorry, Felicia has been in court and never told me about any of this". There was some back and forth and charges posted for a "plan" that I never asked for or approved of. I spoke with Lucas about this and expressed my concern about the 5k retainer early on because I k ew they were not going to "file a new divorce" as I told him. At that time I just had Monica make an amendment to the parent plan to which my husband at the time agreed to. She drafted the addendum, but even getting to that was terrible because I kept receiving the run around and hearing "sorry, we are very busy with other cases". At this time I have proof of them padding my bill and charging for things I did not receive. I have been dealing with this bill issue for over a year and it keeps getting higher. They are keeping 4,700 of my retainer. I can prove fraud on their part.

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