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          Business Profile

          Major Appliance Dealers

          Fast Appliances, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Major Appliance Dealers.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/25/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            My husband bought a fridge May 31st 2024. That broke 4 days ago. We had to show up to their shop because they NEVER answer their phones. They finally exchanged it but that is completely broken. It won't get cold or freeze. My husband and I have been calling and they told us they were going to send the technician and the never showed up. After that all the calls and texts we have sent are being ignore. I ****** and FB review them and they deleted it and blocked me. I had groceries plus I had done reg groceries for the next two weeks and I lost all of that food. It's been 3 days now without a fridge and they won't do anything about it. I still have some food left in coolers(which I know is bad but that's my evidence). They won't show up to fix and they don't show up to refund me my money so I can go buy another one. Please help! I have attached the receipt they sent us when we bought it. I also have pictures nad videos as proof it's just not letting me attach those.

            Business response

            07/25/2024

            We spoke to the customer in person and will refund them for their purchase as they requested. 

            Customer response

            08/04/2024

            After fighting for some response and a refund the company agree to give me a partial refund. They came and picked up the fridge. 

            We are done dealing with them. 

          • Initial Complaint

            04/18/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Have purchased the appliance which was told to me it was an excellent condition and when I arrived at my home, it was all rotten and never got a warranty as specified or owner will not answer phone

            Customer response

            05/17/2024

            As of 5/14 Fast Appliances has contacted myself and resolved the issue with them and have excepted their apology for any wrongdoing on their behalf and issued myself the refundI want to thank Better Business Bureau for trying to help me in any way possible to resolve this matterAgain thank you so much and consider this matter closed 

            Customer response

            05/20/2024

            Date Sent: 5/17/2024 2:38:21 PM
            As of 5/14 Fast Appliances has contacted myself and resolved the issue with them and have excepted their apology for any wrongdoing on their behalf and issued myself the refundI want to thank Better Business Bureau for trying to help me in any way possible to resolve this matterAgain thank you so much and consider this matter closed 

          • Initial Complaint

            03/25/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I purchased a washer on 3/8/2024. I was told it came with a 3-month warranty. The spin cycle does not properly. It does not wring out the water from the laundry. I have to spin cycle it 2 or 3 times for the clothes to dry enough to go into the dryer. There is something wrong with the spin cycle. I have been calling the business every day. A few times a day, leaving messages and I get no answer.

            Business response

            04/08/2024

            We received her message and replaced her washer as per warranty policy

            Customer response

            04/08/2024

            They did reach out to me after I left a message saying I opened a complaint with the BBB. The replacement wash is not in as good of condition of the one I originally picked. I would have not picked this one. It works but sounds like a dinosaur! 

            Customer response

            04/08/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.    Date Sent: 4/8/2024 3:18:04 PM
            They did reach out to me after I left a message saying I opened a complaint with the BBB. The replacement wash is not in as good of condition of the one I originally picked. I would have not picked this one. It works but sounds like a dinosaur! 

            Sincerely,

            ***********************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 2

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1902 Monte Carlo Trl

          Orlando, FL 32805

          Visit Website
          (407) 519-0515

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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