New Car Dealers
AutoNation Chevrolet AirportThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
01/03/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I saw a car on their web site I wanted to purchase. After working with the sales manager and agreeing to price and conditions, my loan company sent them a check, and I paid the balance with a credit card. They had informed me I had to sign the final paperwork at one of their dealerships, which is archaic in this day. I agreed to it however. The closest dealership is a 3 hour drive for me one way. So, they have the car still in their possession, they have my money, and it has been a week and they still can't give me a guarantee that the dealership where I need to sign the paperwork is ready for me to sign. I have called both dealerships numerous times, left messages, and been disconnected from their answering service many times. I attempted to help resolve the issue by talking to the dealer manager in *******, ******* and she has basically ignored me.Customer response
01/17/2025
Thank you ******.
The dealership finally got me all the information I needed, and I did purchase the vehicle.
The fact they have not responded to the complaint says volumes.
They are not customer service oriented, and they caused me a lot of extra work, anxiety, and wasted time when it should have been a very simple and smooth transaction.
There are some issues with the vehicle they sent me that need addressed. Hopefully they will be able to recoup some semblance of customer service with prompt and satisfactory responses to these.
**** ********
Initial Complaint
08/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Autonation of airport have my truck and have not yet gotten the parts i try calling 2 times but the treatment was like i was bothering them the service was not good.Initial Complaint
07/08/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On June 27, 2024 I had bought a used 2007 ***** LS 460 from the Chevy AutoNation dealer, a car that had gone through a 50- point inspection done on the car, as well as verbally saying the car is in great condition and there are no major issues. The following day warning lights for the **** tire pressure, break fluid, VSC warning had all come on. We tried to figure out what was going on and ultimately ended up taking it to get inspected, we had found out that the *** pump had a leak in it. Which has a repair cost of almost $1,500.After less then 2 weeks of trying to do deal with the issues, I went back to the dealer and told them the issues that had randomly shown up a day after taking the car home. They claim to have not known that the pump was leaking and that the car was in a great condition. They did not offer to fix the issue. The 50- point inspection that was claim to be done had been checked for leaks under the car and in the engine compartment, but it is stated on the inspection sheet that it meets the standards.Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
MY vehicle was brought in for an airbag recall on march 5th and left until March 7th. They replaced the airbag but the dashboard completely DESTROYED with broken pieces, multiple cracks and a large crack across the whole dashboard . The dash was in perfect condition when brought in . No one is returning calls or helping me with with this matter.Business response
03/26/2024
Good afternoon, Attached you'll find a copy of the write up screen which shows the customer and vehicle information. It also shows the date the pictures were taken of the vehicle at the time of write up. I've also attached the two photos we have of the dashboard showing cracks prior to us working on it. The recall requires us to remove parts of the dash to perform the safety recall. The dealership nor ************** will assume responsibility for the cracked dashboard. Thank youInitial Complaint
12/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought a used camaro back on 10/21/23 & was told "there were no issues with it". A week into owning the vehicle, it broke down on me. On that day I had it towed back to the dealership I bought it from, since that day it's been back 3 times for multiple issues. To include transmission problems. Today (12/26/23), I picked ******* still had those same transmission problems. DO NOT RECOMMEND this dealership!!!!Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I sold autonation my vehicle on 12/13/22 after they had complications repairing the vehicle. I am now getting threaten letters from the state advising autonation never filed paperwork with the state to transfer ownership of the vehicle. The state is threatening to suspend my drivers license unless the proper paper work is completed for the transfer (return the title transfer). Reached out to the individual I worked with and did not receive a answer. Escalating as I need resolution asap and this location has been terrible at communication, follow through and customer service in general.Initial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 9-7-22 our truck was towed to this dealership after breaking down. A few days later , *** service advisor, ************************* called to tell us our fuel pump came apart and the estimated repair bill was ****** . He never said the word hundred or thousand. He just stated numbers. I actually said to him... well at least it wasn't the engine or transmission , that would be thousands !!!! We thought ok ******** and we authorized the go ahead. On oct. 13, 2022 ************************* called to let us know that our truck was all set and ready to pick up. We proceeded to start writing a check and ************************* said "no check, our check machine is down" . We then proceeded to pay with our credit card and it was instantly declined. We called our credit company to ask why our transaction was declined and that's when our credit card company informed us that they declined a transaction for *********. We actually thought it was a huge mistake and we approached ****** . That's when ************************* informed us that it was no mistake !!!! We would have NEVER authorized a repair bill of over 16 THOUSAND DOLLARS! We do not have that kind of money. We received NO WRITTEN ESTIMATE. A bill as massive as this 100 percent should have been in writing . And after much research any bill over 100 is required by law to be in writing... especially a bill of over ******. We are requesting a refund of the difference in cost. We authorized ******** worth of work !!!!! We will not stop until we get our money back. Blatant negligence. ************************* failed miserably every step of the way. He had multiple opportunities to make the repair cost CLEAR. This entire nightmare could have been avoided if he had simply followed the law and provided a written estimate .Business response
01/11/2023
We closed this case and cusetomer can confirmInitial Complaint
10/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased a vehicle on August 24, 2022. I paid in full, did not finance. I never got the registration or the title. I called and emailed multiple times and my emails and messages were completely ignored until I requested the phone number for corporate. At that point someone passed the buck to another person. This person repeatedly told me that I would get the registration and title soon, even once saying that I should get a copy of the registration via email from their office. I have nothing and this last assurance was over a week ago. Also, I had purchased a different vehicle a couple days before and returned it. I got the registration for that vehicle, who I have I don't even own. So I have no proof that my actual car is registered to me, and quite possibly a car I do not own may be registered to me. Finally, they were supposed to transfer my tag, but I got a whole new plate in the mail (registered to the car I returned) because apparently there was something prohibiting transferring my tag. That's not their fault, but no one called to tell me. If they had, I could have fixed the issue (which ended up being an overlooked toll charge) and I could have kept the plate I've had for years. Now, when the registration and title are finally conveyed to me, I will have to pay a fee to transfer my original tag to my new car, instead of using the new plate they sent me. Very frustrating. I was super patient, but after being blown off, ignored, passed around, and lied to for 7 weeks, I'm over it. I just want my registration and my title- this week.Business response
11/17/2022
Business Response /* (1000, 8, 2022/10/27) */ The customer had an electronic title. The title work was completed 10/05/2022. Customer requested Paper title October 25th from DMV County 12 Agency 4 per DMV records. The customer understands it is the toll violation that caused the plate mishap. The resolution for the customer's problem needs to be cleared with Toll enforcement agency and DMV. The dealer cannot further assist.
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Contact Information
Customer Complaints Summary
9 total complaints in the last 3 years.
4 complaints closed in the last 12 months.
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