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          Point of Sale Systems

          Epos Now
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          BBB Accredited BusinessA-Rated by BBB

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          122 Customer Reviews

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          • Lola S

            01/20/2025

            The business scams the customer into locking in a rate for promo deal but not clarifying you are creating a contract . There is no one that will assist even though there was any finalized agreement. The agents apparently work on commissions and not honest on articulating how the process really works . There is no leadership that can assist and will not but only state you have entered into a contract . Contracts are sealed when it’s finalized and this was never the case They aren’t interested in customer experience at all .

            Epos Now Response

            01/31/2025

            Hi **** Sanni ,


            We're sorry to hear about your experience. At EposNow, transparency and customer satisfaction are important to us, and we regret that you feel misled. Our team aims to clearly outline all terms and conditions during the sign-up process, and were happy to review your case to ensure everything was handled correctly.


            If you believe there was a misunderstanding regarding your agreement, please reach out to ********************************************** so we can investigate further and assist you.


            Best regards,
            EposNow

          • Jillian O

            01/03/2025

            It’s disappointing to end a business relationship on bad terms. But when both parties can’t agree on equitable solutions that is the result. We went without service for two weeks. Imagine a brick and mortar (restaurant) unable to take credit card payments? More than half of our customers walked out immediately when we told them our system was down and we could only accept cash. After several calls and no resolution we made the decision to find a new pos system. The only thing we asked when closing our account is if we could be credited for half a month’s service. On logic alone it seems like a fair and equitable request. Clearly this company didn’t think so or just doesn’t care about its customers. Luckily, for us, this didn’t amount to a huge bill. But for those companies that have multi year contracts with this company a little issue could result in a hefty bill. Beware.

            Epos Now Response

            01/31/2025

            Hi ******* ******,


            We're truly sorry to hear about your experience and that we couldnt reach an equitable resolution. We understand how critical a functioning POS system is for a business, especially in the hospitality sector, and we regret any inconvenience caused during this time.
            Wed love the opportunity to review your case further and see if theres anything we can do to make things right. Please reach out to our support team at *********************************************** and well do our best to assist you.


            Best regards,
            EposNow

          • Bernard D

            12/26/2024

            There are special difficulties in running a pub, but Epos Now takes care of everything, from ordering meals to collecting payments. During peak hours, the kitchen display feature makes sure everything functions properly. Both customers and I are satisfied!

            Epos Now Response

            01/31/2025

            Hi ******* ******,


            Thank you for your wonderful feedback! We understand the unique challenges of running a pub, and we're delighted to hear that EposNow is helping streamline your operationsfrom meal ordering to payments. The kitchen display feature is indeed a game-changer during busy hours, ensuring smooth service and happy customers

            .
            If you ever need any further support or have suggestions, feel free to reach out. We're always here to help!


            Best regards,
            EposNow

          • Timothy H

            12/26/2024

            I had trouble setting up my till, but the support staff was incredibly kind and responded quickly. They quickly found a solution. Knowing that they are only a phone call away in case I need assistance gives me confidence.

            Epos Now Response

            01/31/2025

            Hi ******* *********,


            Thank you for your kind words! We're sorry to hear you had trouble setting up your till, but we're glad our support team could assist you quickly. Providing responsive and helpful support is our priority, and it's great to know you feel confident knowing we're just a call away.


            If you ever need further assistance, dont hesitate to reach out!


            Best regards,
            EposNow

          • Amalia W

            11/20/2024

            Running my little convenience business has been so much easier thanks to EposNow! Every encounter with their training and support staff has been enjoyable, from configuring barcode scanners to handling inventories. One morning, I had trouble loading my till, but their live chat agent quickly helped and resolved the issue in a matter of minutes. The fast payout feature for card transactions has also been excellent for me; it maintains a consistent cash flow. I'm really grateful for the support team's patience and knowledge, since they genuinely understand the demands of small business owners. I would highly suggest them!

            Epos Now Response

            01/31/2025

            Hi ****** *********,


            Thank you for your fantastic review! We're delighted to hear that EposNow has made running your convenience business easier. Our team takes great pride in providing top-notch support, whether it's configuring barcode scanners, managing inventory, or resolving technical issues quickly. It's also great to know that our fast payout feature has been beneficial for maintaining cash flow.


            We truly appreciate your recommendation and look forward to continuing to support your business!


            Best regards,
            EposNow

          • Quinton D

            11/19/2024

            One of our tills had an issue with the EOD report. Nabil ******* made a call and remotely accessed the till. He offered guidance on what he believed to be the issue and how to fix it going forward.

            Epos Now Response

            01/31/2025

            Hi ******* ********,


            Thank you for sharing your experience! We're glad to hear that ***** was able to quickly assist with your EOD report issue and provide clear guidance for the future. Our team is always here to ensure your tills run smoothly.


            If you ever need further support, dont hesitate to reach out!


            Best regards,
            EposNow


          • Guadalupe H

            11/18/2024

            Francis took the time to thoroughly investigate my inquiries and was able to point me in the right direction for the system components I required. Much obliged to Francis M.

            Epos Now Response

            01/31/2025

            Hi ********* *****,


            Thank you for your wonderful feedback! We're delighted to hear that ******* took the time to thoroughly address your inquiries and guide you toward the right system components. Our team is dedicated to providing exceptional support, and it's great to know ******* made a positive impact.


            If you have any more questions or need assistance in the future, feel free to reach out!


            Best regards,
            EposNow

          • Candice P

            11/18/2024

            Staff members are really friendly and efficient. Our problem was resolved by Kaya this morning, and last night we had another wonderful guy. They were both excellent employees.

            Epos Now Response

            01/31/2025

            Hi ******* *******,

            Thank you for sharing your positive experience! We're thrilled to hear that **** and our team provided friendly and efficient support to resolve your issues. It's always great to know our employees are making a difference for our customers.


            If you need further assistance or have any questions in the future, please don't hesitate to reach out!


            Best regards,
            EposNow

          • Rosanna M

            11/06/2024

            Really helpful when faced with issues on set up. Highly recommended!

            Epos Now Response

            11/13/2024

            Dear *******,

            Were thrilled to hear that our team was able to help you with your setup issues. We always aim to provide clear, efficient support, and its wonderful to know we met your expectations. Your recommendation means a lot to usthank you again for choosing EposNow!


            We're here anytime you need assistance!

            Best reagrds,

            EposNow

             

          • Burl H

            11/06/2024

            Thank you for YOUR helping JOEL LLEWLYN. I heartily endorse it!

            Epos Now Response

            11/13/2024

            Dear ****,

             

            Thank you so much for your wonderful feedback! ??


            Were so grateful for your kind words and are thrilled to hear you had a positive experience with **** *******. We'll be sure to pass along your endorsementit's feedback like this that truly motivates our team!


            Thanks again for choosing EposNow, and were always here to support you whenever you need us!

             

            Best regards,

            EposNow

             

          Customer Review Rating

          3.79/5

          Average of 122 Customer Reviews

          Contact Information

          189 S Orange Ave STE 2010

          Orlando, FL 32801-3263

          Get Directions
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          (855) 434-3767

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          BBB Rating & Accreditation

          BBB accredited businessA-

          Accredited Since: 4/5/2019

          Years in Business: 9

          Customer Reviews are not used in the calculation of BBB Rating

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