Reviews

Looking to build a pool? Well beware of Waterline pools, my experience was the worst experience I have ever endured with a contractor in all my years of building and renovating homes. I hired Waterline to build a pool and spa for my home and the contractor abandoned the job. Contractor was hired on in January, by August was still not complete, this was before all of the COVID delays and despite the fact the contractor told us pool would be complete in 4 months. The permits was delayed because the paperwork was one the company reuses over and over again and it didn't have update on rebar. Had to wait an entire month to get that fixed. I had to stay on top of permitting and the pool contractor because things were moving so slow. Then once the contractor got started, there would be weeks of no one showing up. When I would ask about the delays, I was met with resistance, and literally yelled at and told to "let them do their job". By August, things were boiling up and the contractor asked for his final payment early!! Despite the job being barely halfway done. I refused to pay him early and reminded him of our contract. The contractor stated, "one one will show up". No one ever came back. He abandoned the job, left me with $$$$$ of work to complete on our own. And then he wanted to get paid for work he did not complete. We had to go to arbitration to get the amount corrected because he thought he was entitled to money for work he did not complete. Terrible experience and I advise anyone looking to build a pool to stay away!!!

Yes about every 15 years or so we end up with a customer who doesn't want to pay. Unfortunately we were left with no other choice than to file for binding arbitration with Mrs **** per the agreement. The arbitration was found in our favor and we are now in the process of having pursue collection. Once a homeowner decides not to follow the contract, not pay and then refuses to move things in a positive direction the contractor is left to resolve issues based on the methods allowed in the contract. Everything that happened after Mrs **** decided not to pay is basically her trying to justify her position. This is a long story short however we can provide more information if this is needed.

Binding arbitration didn't work in his favor. Binding arbitration subtracted what I had to pay to finish the job and the remaining amount in the contract. His original request of over $28k was reduced to 10k, I actually saved...doesn't sound like a win to me. Sounds like someone wanted to get paid for work they didn't do. Yes every now and again a business thinks they can demand payment early for work undone, homeowners stand your ground. You don't have to be bullied when you have a contract to protect you. Owner's words verbatim, "I'll admit the request for payment was premature". My only wish is that I fired him earlier. I'm not out of any additional money, so arbitration actually worked in my favor because I got to build my pool exactly how I wanted it. Not the poor workmanship and loads of mistakes found after we took over the job. Thank you Waterline for abandoning this job, if I hadn't taken over when I did it would have cost me more in the long run!

You can see she is admitting she held a very large draw which naturally will create conflict. Once she was well ahead of the values delivered and installed she pulled the plug on payments. All the comments after this point is her trying to justify her reasoning. She basically ran out of money from all the remodeling of her home and Waterline Pools ended up paying for it. All we are doing is following our agreement/contract and we did seek binding arbitration to try and collect money owed to us. We are now in the process of collecting on our award. We are a 35 year old business and we don't treat our paying customers what she indicates. She "took over" a job that was 95% finished. There is no BBB to complain about people who try and and often do take advantage of a contractors extending thousands of dollars in hopes of being paid. Its all hear say what she is saying. She is the type to have the last word so I'm sure she will reply one more time for her conscience sake.

I find it interesting this contractor suggests I "ran out of money". So untrue and honestly derogatory, I'll have to have my attorney review this for possibly slander and defamation. There is no ground or basis for that comment, outside of possible racism. Money was never an issue, this is the 3rd pool we've built and we've done several projects after this nightmare of an experience with Waterline Pools. I can't keep going back and forth with someone that spread lies and won't admit the truth. Bottom line, the company asked for money that was not owed. He thought he had me in a bind and decided to abandon the job without any cause to do so, PAID him more than the work completed. I am filing complaints with every agency available because this conduct from a contractor is criminal! He continues to minimize and lie about his actions but cheaters never win, even when you think the odds are in your favor aka binding arbitration, that still didn't work out for him. He thought he was going to leave me with a hole in the ground, FALSE! We finished the pool left at 60% completion and converted trash into a gold mine. Moral of the story, stick to your gut, don't let trashy contractors bully you and everything will work out in your favor. No matter how much they lie, avoid and reply to your reviews just because they are mad they loss their own game. This review is not air out the details, my advice beware, It's not worth the nightmare.