Restaurants
Buca DI BeppoHeadquarters
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Complaint Details
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Initial Complaint
01/05/2025
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received two(2) $25.00 gift cards for Fathers day 2024. They are for Bucca di Beppo resturaunt. The week I received my cards, Bucca Di Beppo filed bankruptsy, and my local resturaunt closed suddenly. There is no Bucca Di Beppo with a 100 plus mile radius from my home. We tried emailng corporate for a refund but have not heard from anyone. I'm 71 years old and do not travel far from my home area.Customer response
01/20/2025
I have not heard fom Buca Di Beppo since I filed the compaint.Initial Complaint
11/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order to be delivered today at 12:30. My order has not been delivered and I have received no communication beyond the original order confirmation. I've been trying to call for over an hour but no one ever answers and my calls eventually get dumped into voicemail.Initial Complaint
11/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have a buca gift card with $13.96 remaining..I need to be refunded as all bucas in my area have closedInitial Complaint
10/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have 4 25 dollar gift cards from Buca di Beppo that is now bankrupt and no restaurants in my area are open. I've emailed the company but no reply. I would simply like my 100 dollars refunded.Initial Complaint
10/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made an online order for the Buca di Beppo location in *********** on September 29 2024. When I arrived to the location to pickup my order they were closed due to maintenence. I called the next day to receive a refund for my order and was told the refund would be issued. A week went by no refund and I called again and sent email on there website. Two weeks by and I called again and was told they changed *********** and to give it a few more days. Three weeks by and I called and they took my information down and was told some would call me. I called again almost a month later and the manager is too busy to talk.Initial Complaint
10/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I recently purchased a gift card for BUCA di BEPPO, only to learn that they have closed all restaurants in **. Hence, I am unable to use the gift cards. I would not have purchased them, if I have been informed that the restaurants were soon to close. I would like either a refund of my money or a replacement card for a similar restaurant that is open in my area.Thank you!Initial Complaint
10/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I placed a catering order with Buca on June 21, 2024 and they charged me $395.60 for it. I called September 20, 2024 and spoke to a manager to change the salad I was told she had to cancel and refund the order and it would take 5 business days to show a refund. The manager had me place a new order to switch the salad which in the shows in the document I attached for a total of $437. I called to check on the refund on and the manager said it was issued; however, there was nothing pending or processed from Buca in my bank account since the 20th other than the second order I was told to place. The resolution I would like is a refund for the $395.60. I have no other issues with the business other than them not issuing my refund as stated. Ive dined with previously and have had zero issues and instead I have had great experiences.Initial Complaint
08/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I recently purchased 2 $50 gift cards for Buca Di Beppo. I learned a few weeks ago that they have closed ALL the restaurants in my state. I am unable to use the gift cards. I would not have purchased them, or I would have used them sooner if I have been informed that the restaurants were soon to close. I would like either a refund of my money or a replacement card for a similar restaurant that is open in my area. I have contacted the company twice in an effort to resolve this issue and there has not been a response from them.Initial Complaint
07/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We ordered through the Bucca di Beppo website pastas and food for a gathering. The driver showed dropped the food without ringing the door bell, the bag was torn open, the food box was smashed, and there two fries left in the boxoh and my pasta order that was over $100 came in the fork of a burger, coke, and 2 fries remaining in the box (clearly they were eaten, spilled, or otherwise missing) that the receipt said was $15.Found out they use door dash, driver didnt speak English and the restaurant manager said all he could do was submit a ticket to corporate. There was no way for me to receive food tonight unless I paid for it again and created a new order.This was ordered via a gift card ($200 value) and am asking for a full refund of the gift card in its entirety given their inability to deliver an order and subsequently resolve issues timely.Business response
08/21/2024
Divisional Vice President processed a full refund for **** on July 9th as well as an $50 "It's on Us" as an apology for the drivers mistake.Initial Complaint
05/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My family has been to Buca di Beppo many times. We have always enjoyed the experience. My ******** was having his First Holy Communion on May 11, and what better way to top off the day, but have dinner in the **** room.We reserved the room for the 2:30pm time. The day started out even earlier than the 10:30 church schedule. Our party of 11 all arrived at Buca between 2:20pm and 2:30pm....yet were had to wait more than 45 minutes to be seated at a reserved room. The reason for the wait was that even though Buca reserves selected time slots for the **** room, another family was squeezed in a "no reservations" slot, pushing our reservations out.Aside from that, just before arriving at Buca, my ********'s cat had a medical emergency and was having surgery while were at Buca. That was followed by the need to get the cat and take him to a 24 hour facility before they closed to the public. My son nor my daughter-in-law were focused on the cat. They didn't want to take the time at Buca to address the poor reception we received. However, I contacted the manager, *****, on my drive home.I requested compensation for the inconvenience. ***** said he wasn't on duty while we were at Buca and could do nothing. He said he would have his GM call on Monday. By Monday, the credit card will be processed It was a long day, made longer after standing around 45 min when a reservation was not honored. It was a disappointment for the little boy.Why does a manager have no authority to deal with issues when they are the authority on the property?I wasn't asking for a fund refund, however, an adjustment to the total cost for being inconsiderate of our time, would be in good faith.Business response
05/26/2024
Divisional Vice President has connected with ******** and an IOU has been sent. Thank you!Customer response
05/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The manager or regional manager, **** reached out to me. He was very concerned with the situation and wanted to make every patron happy. He assured me the issue would be addressed and went above to make sure we continue to be return customers. I very much appreciate how the situation was handled and have every reason to return to Buca De Beppe's with the family again. We always had fun and enjoyed the place very much!
Thank you for your quick resolution. It is very much appreciated!
Sincerely,
********************************* ****
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Contact Information
Customer Complaints Summary
38 total complaints in the last 3 years.
16 complaints closed in the last 12 months.
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