Name: Red Lobster Hospitality, LLC
Address: 450 S Orange Ave STE 800, Orlando, FL, 32801-3344, USA
Telephone: (800) 562-7837

Business Profile

Restaurants

Red Lobster Hospitality, LLC

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This business is NOT BBB Accredited.

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Initial Complaint
01/27/2025
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 1/23/25 I ordered 3 separate dishes for delivery. The "New Lobster Pappardelle Pasta" dish had tough undigestible asparagus. The dish was ***** and was supposed to have a garlic taste. I want an refund for that dish. The "Ultimate Feast" was bad because the lobster tail was overcooked and tough. I want a partial refund for that dish. The "New Lobster Shrimp Linguini" was bad because it had no Lobster in the dish. I want a refund for it. I've tried to contact the restaurant for 2 days and got no answers
Business response
01/30/2025
We are sorry to hear of the issues with Ms. ****** takeout order. A partial refund of $90.00 has been submitted. She can expect the funds in her account within 7-10 business days. Thank you
Customer response
01/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
01/08/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Missing a whole meal. I got there shrimp in a scampi. A lobster tail enough to eat two bites . Paid for lobster mashed potatoes and got three tiny pieces of lobster. I got red lobster because my husband was coming home from deployments 119$ was no big deal of my own money and we got exactly this much for $120.Used here eats. **************************** location Uber driver.. hr late. Then the bag missing the $60 meal worth . Smelled like cigarettes and what we believe to be the devils lettuce. $100 something to get bag mashed potatoes with three pieces of maybe lobster, a salad with no dressing and entirely missing the other meal 1-7-24 $112 and tip I could have gotten Outback and it been right and at least enough for two people
Business response
01/23/2025
We are sorry to hear of the issues Ms. ******** experienced with her delivery order. She is welcome to reach out to **** Eats for a refund. As a gesture of goodwill, we have issued a coupon for Ms. ******** to use towards a future visit.
Initial Complaint
12/27/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
12/25/24 I ordered a bowl of clam chowder and 6 biscuits. I received 2 half cups of clam chowder liquid and 6 hard dried out biscuits. Why short your customers by substituting 1 bowl for 2 half cups of liquid?! I will never patronize a business that has such poor business practices. I waited almost 10 minutes before someone even bought out my order for curbside pickup.
Business response
01/02/2025
We are sorry to hear of the poorly presented meal. We have issued the guest a coupon to use for a replacement meal. We look forward to serving Ms. ******* in the future.
Initial Complaint
12/26/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered rapid curbside to go from Red Lobster. I text as instructed to alert them when I was parked outside ready to pick up the order. I received an immediate response to turn my hazards on and the food would be right out. I waited 10 minutes and text again to alert them I was still waiting which I didn't think would do anything as I assumed it would only work the first time. I waited another 4 minutes and then went inside to get my food. The hostess station was abandoned, a gentleman using the restroom is who ended up getting me assistance. I waited at the hostess station around 5-10 minutes, but closer to the 10 minute ***** The woman assisting me apologized and got my food from a worker named ****. When I finally got home to eat, the food was cold. I sent a message the next day alerting them of what happened and requesting my tip of $4.95 to be refunded as I paid in advance expecting the rapid curbside delivery service. As of today I have had no response from them. I am attaching a copy of the email I sent them which I screenshot before sending. I am attaching a copy of the receipt as well. All I wanted was the refund of my tip but since they didn't even acknowledge my complaint I want the entire amount of $57.40 refunded.
Business response
12/27/2024
We are sorry to hear of the issues with Ms. ********** takeout order. A refund to her credit card has been submitted. She can expect the funds in her account within 7-10 business days. Additionally, we are issuing a replacement gift card to her email address. Thank you.
Initial Complaint
12/07/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My husband and I visited Red lobster in the Northeast on ******************* in ************ last night on December 6, 2024 for dinner. First off service was bad which we were trying to overlook as we understand that sometimes establishments are short staffed. We had not received our biscuits until after 20 minutes after being seated, we were not provided any appetizers plates for bread and appetizers. Once our main meal arrived , we received o condiments for a ***** dollar meal which should have came with drawn butter and cocktail sauce., and meal did not come with baked potatoes which we had both ordered as a side. As we began to eat we realized food was not done, snow crabs were cold and heated long enough and lister tails were under cooked and slimy. We requested to speak with with management who told us that they would make more food however at this point we did not want food and also had tickets to a movie that was starting in 15 minutes. We asked if we could be refunded for our meals and was told we could only be refunded for our appetizer which had been fine which was *****. So we paid ****** for a meal that we could not eat and still never received baked potatoes. I have been going to Red lobster fir 30 years and have never experienced this kind of service. On top of all of this was up all night with diarrhea that I did not have prior to eating there.
Business response
12/11/2024
Thank you for bringing this to our attention. Our General Manager has reached out to our guest. Once we hear back from M. Small our manager will be happy to fully address her concerns.
Initial Complaint
11/20/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
A relative purchased a gift card for $50 for me to use in restaurants as a birthday gift. My relative did not know that I am a disabled senior citizen on a diabetic diet. Since restaurants are among the 10 places to acquire COVID-19, they are restricted from eating restaurant food due to the pandemic. Also, I am in the high-risk age group for COVID-19. I asked for a refund of the $50 that was paid by a relative but gift cards are non-refundable per **************** **** within 30 days. Under the Consumer Rights Act of October 2015, a consumer has the right to return something within 30 days and get all of your money back if it is unfit for the purpose. Since I have been medically restricted from eating restaurant food due to the pandemic, the gift card is not fit for the purpose for which the gift card was intended. For this reason, I ask for a full refund of $50.
Business response
11/26/2024
We are sorry to hear Ms. ******* is unable to use her gift card. We will be closing out the gift card and will mail a check for the balance of the gift card. She can expect her check within 21 business days.
Customer response
12/18/2024
From: ****** ******* <*****************************************************************************************************************>
Date: Fri, Dec 6, 2024 at 2:13 PM
Subject: Re: You have a New Message from BBB Serving *************** Complaint #********
To: Better Business Bureau <*********************************************************************************************************************************************************>

Dec. 6, 2024

Dear ******* *******:

Please be advised that I reviewed the response from the business. As of today, I have not received the refund check.

****** *******/dp
Business response
12/19/2024
A check was issued on December 4, 2024, for the amount of $50.00 and was mailed to the address on file.
Customer response
12/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
11/19/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
November 5, 2024, take out order at 12:44, store #****, *********, **. Check #*****, transaction #****241205124453. Received wrong order and was treated poorly. $78.67.
Business response
11/20/2024
We are sorry to hear of the issues with the takeout order. Our restaurant manager has tried to contact our guest about the order but has been unable to reach Ms. *********** Once we hear back from Ms. ********** our managers will be able to assist further with her concerns.
Initial Complaint
11/13/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have ordered a Red lobster e-gift card on October 9th, 2024. There was an issue with receiving the e-gift card. When I was trying access the e-gift card to view it the screen would flick to the terms and condition screen instead. I had tried it a few time and also took some screen shots of this. I had contacted Red Lobster's ************** number online. I had asked them to cancel the e-gift card because it would not activate for me and the person that I had spoken to told me to contact customer service. I had tried customer service serval times and I had only gotten their answering machine. I had than phone my bank to cancel this e-gift card purchase from Red Lobster and I was told that I will have to waitb2 days until it gets posted . When it had gotten posted in my bank account. I had filed a claim. The bank had credit my account for the e-gift card and now they had debit my account for the e-gift card. As you can see on the two bank statements. Meanwhile I phone two different phone numbers for Red Lobster ************** and **************. I gave the e-gift card number **************** and they both said that the account was closed. So I am still out of pocket for $225 and do not have a working e-gift card.
Business response
11/14/2024
We have reviewed the gift card purchase and transactions surrounding the charge. The purchase was void on 10-24-2024, due to possible fraudulent activity with the form of payment. The funds have been issued back to the original form of payment. Due to the dispute filed with his financial institution Mr. ********* will need to follow through on this process his your bank.
Customer response
11/14/2024

Complaint: 22549784

I am rejecting this response because:

Sincerely,

***** *********
Initial Complaint
11/11/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I visited Red Lobster on October 27, 2024, and placed an order, but I encountered several issues. First, the food was cold, and the portion was small for the price they charged for the dish. Additionally, the taste of the food was unsatisfactory. The service left much to be desired: the waiter kept mixing up the order, which further worsened the experience. When I expressed my dissatisfaction, I was offered a $60 gift card as compensation. However, I do not consider this an appropriate solution, as I was dissatisfied with both the food quality and the service overall.I contacted Red Lobster's customer service asking for a cash refund instead of the gift card, as I did not plan to return to this restaurant. Despite several attempts to reach them through social media ********* and Instagram), I have not received a response. My request was forwarded to a guest relations manager, but no further action has been taken.I am seeking a solution that involves a full cash refund for the poor service and food, rather than a gift card that I do not intend to use.Details:Date of visit: October 27, 2024 Transaction amount: $59.57 Issue: Cold food, small portion for the price, unsatisfactory taste, and service (the waiter constantly mixed up the order).Desired Resolution: I am requesting a full cash refund for my order, as the quality of the food and service did not meet the restaurant's standards, and the offered gift card is not an acceptable form of compensation.
Customer response
11/11/2024
Thank you so much. I want to dismiss my complaint due to the fact that the Red Lobster company has given me a response today regarding my request for compensation and refund
Business response
11/12/2024
We are sorry that our guest is disappointed with her takeout order. We have communicated with her on several occasions. She is welcome to stop by the restaurant to receive her refund.
Customer response
11/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you so much. I want to dismiss my complaint due to the fact that the Red Lobster company has given me a response today regarding my request for compensation and refund

Sincerely,

********** Vishneuskaya
Customer response
11/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********** Vishneuskaya
Initial Complaint
11/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
While eating my food with my daughter, a ***** was on the table. The manager only credited me $23.50. Personally, my whole order should have been refunded. Especially when I asked her if this Red Lobster has roaches, she said yes right in front of my daughter. She also stated that they fumigated, and they fumigate often and when they do the baby ones still manage to get out. Here's the thing about it, if it's baby roaches that means there are eggs, roaches mating, which means there is a manifestation of roaches. First of all, ALL OF THE STAFF SHOULD BE WEARING HAIRT NETS, guys and girls, there should be no long nails and the guys should have hair nets over their beards. I am so aggravated even as I write this complaint. Very, very annoyed. We have not been out to eat in a while and this was a treat for us. I brought my food home but in the cab ride I was so angry when I got to my destination I threw the food away. $102.00 dollars waited. I want my money back. I don't want to dine there for free, The incident happened on October 31, 2024 at 8:16 p.m. Filthy place. Roaches are that bad they're coming out??? That's nasty
Business response
11/05/2024
Our General Manager has already spoken with Ms. ****** regarding her concerns. Rest assured, these concerns are being fully addressed and corrected. Our management team has issued a gift card to Ms. ******* We would love another opportunity to serve Ms. ****** in the near future.

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