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          Business Profile

          Soccer Clubs

          Orlando City Soccer Club

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Soccer Clubs.

          Complaints

          Need to file a complaint?

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/04/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased 2024 season soccer tickets. I opted out of the playoffs and signed a cancellation link for 2025 season in August 2024. I also sent a email and rescinded credit card charge authorization. ***** the account manager confirmed cancellation and the one who sent me the link to cancel and confirmed receipt. I was disappointed in the season tickets I purchased bc the kids soccer day was promised my 13 year old could participate and was the highlight to buying. Come to find outshe wasnt eligible to participate. Amongst other broken promises to get me to buy. Still to this day Orlando Soccer keeps charging me and refuses to stop even though I havent lived in ******* for months. I have reached out to five club managers and directors in last 90 days without response. I have disputed these charges with my credit card company since unauthorized over last several months. Which is over $500 in total multiple transactions. Check companies email, link and phone correspondence to confirm. This is predatory and needs to be fixed.

            Business response

            01/06/2025

            Thank you for the follow up. We apologize for any inconvenience this may have caused you. On August 28th you filled out the Season Ticket form, but indicated that you would be keeping both of your Season Tickets for the 2025 season. Based on the miscommunication on the opt out form(s), we have gone ahead and opted you out for 2025 and processed a refund for the balance you have paid towards the ********************************************* need further assistance, please contact our Vice President of Ticket Sales & Member Experience at *************************************************************************************************************. Again, we apologize if there was any miscommunication or error that occurred.

          • Initial Complaint

            08/16/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Im a season ticket holder and have constant issues trying to reach my assigned respiration ***resentative.Earlier in the season I tried to upgrade my seats. Eventually got a response with available seats. I said they were good and asked how much, still waiting for a response 3 months later.It is now renewal time. My father in law placed a deposit to get a seat with us. Ive been seeing to reach **** for help getting these seats together. No response despite multiple calls and emails over the last week.I live in *****, so Im seriously considering getting rid of these season tickets and getting season tickets for the TB Lightning instead because I never had these issues there.Its time to get rid of the assigned *** ******* and just have a call center when every *** helps the next caller instead is having to chase down someone to do their job.

            Customer response

            08/16/2024

            They finally resolved the issue. Thank you for looking into it

          • Initial Complaint

            03/14/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            Purchased 5 tickets in the east midfield premium section (35) for FC Cincinnati match for $630. Here's what the website says you get: Enjoy a menu that has something for everyone, including carving stations that feature premium entrees such as: * Prime Rib * Mild Italian sausage flavored with salt, pepper, garlic, fennel, sautéed peppers and onions. * Mojo Marinated Flank Steak with Wild Mushroom Rice and Sweet Plantains * Carnitas Marinated Boneless Pork roasted with Yellow Cilantro Lime Rice and Soft Flour Tortillas We got hot dogs with cold, rock-hard buns and some meatballs. Completely disappointed and embarrassed because I told my guests the kind of food that would be provided.

            Business response

            04/21/2022

            Business Response /* (1000, 5, 2022/03/29) */ Orlando City Soccer Club has reached out to the Complainant directly to rectify the issue and discuss ways in which the Club can provide the Complainant a better experience in the future. We hope to hear from the Complainant soon to resolve this issue amicably. Thank you.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 14

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          655 W Church St

          Orlando, FL 32805-2207

          Get Directions
          Visit Website
          (407) 480-4702

          Business hours

          9:00 AM - 5:00 PM
          Business Hours
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 PM

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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