Complaints

• Initial Complaint

  06/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On or around June 16 I signed up for a free trial for the website Solutioninn.com. there was no charge for this free trail mentioned. The next day I returned to the site to cancel the membership so I wouldn't forget, and the site offered me a free trail so I accepted the offer and also found they were offering a book for free ($0.00) so I went through to "purchase" the free book. Only to find that I was charged $9.99 for the original "free trail" then $14.99 for the extended free trail and 7.00 for the book that was charged through my PayPal account that was required ******* sign up. I had no notice that I was going be changed this. I have since made two attempts to reach out to the company to get at least a partial refund as I do not want the book (which has not been shipped yet) nor do I want the "extended free trail.I have not yet been able to cancel my membership as it says I need to pay me remaining book dues, which was marked as free, and I have no way of cancelling on my end.I also feel this company need to make it clearer when they are going to charge someone any amount of money.

  Business response

  07/01/2024

  Hello *******,
  
  Thanks for contacting us, and we apologize for your experience with SolutionInn study membership.
  
  Upon reviewing your account, we noticed that your membership has been active since June 16, 2024. You purchased the membership and received a discounted rate instead of availing the free trial. After that, you utilized our services and viewed answers. You ordered a free book on June 18, 2024, and paid the shipping charges as well. We have mentioned everything in our free book services that we extend free books to our members only.
  We request that if you didn't avail the free book during the membership, please initiate a book return within 21 days from the date of purchase to cancel the membership.
  
  We thank you for your patience while we worked to get this matter resolved.

  Business response

  07/01/2024

  Hello *******,
  
  Thanks for contacting us, and we apologize for your experience with SolutionInn study membership.
  
  Upon reviewing your account, we noticed that your membership has been active since June 16, 2024. You purchased the membership and received a discounted rate instead of availing the free trial. After that, you utilized our services and viewed answers. You ordered a free book on June 18, 2024, and paid the shipping charges as well. We have mentioned everything in our free book services that we extend free books to our members only.
  We request that if you didn't avail the free book during the membership, please initiate a book return within 21 days from the date of purchase to cancel the membership.
  
  We thank you for your patience while we worked to get this matter resolved.

  Business response

  07/10/2024

  Dear *****************************,
  
  Thank you for raising this matter again. We apologize for any inconvenience caused during the free book offer. It's important to note that our free offers are exclusively for our members. According to our records, your ordered book has been delivered to you. We are currently conducting a thorough investigation into your case. Once we receive an update from the vendor regarding the delivery status of the book, we will proceed with either a refund or membership cancellation process. Your money rightfully belongs to you, and we assure you that we are actively working towards resolving this issue. We appreciate your understanding and patience in this matter.
  

  Business response

  07/10/2024

  Dear *****************************,
  
  Thanks for reaching out to us again. It is confirmed that the book has been delivered to you, so please initiate a book return from your account in order to proceed with the membership cancellation process. We appreciate your understanding in completing this process.

• Initial Complaint

  06/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hi! I'm not sure how this company, Solutioninn, got my debit card information, but I did not agree to pay for whatever service is being offered for $36.99 that was charged to my card on 06-22-2024. This has put me in a scary financial position as I am in need of all of my funds to cover my monthly bills. I tried to deactivate whatever account there is and contact someone about a refund, but there no working phone numbers. Please help as this incredibly frustrating and fraudulent by solutioninn.

  Business response

  07/01/2024

  Hello ******,
  
  Thanks for contacting us, and we apologize for your experience with SolutionInn study membership.
  
  We have reviewed your account and noted that you reactivated the 3-month membership on Jun 22, 2023. We did not receive any prior membership cancellation request from you before the renewal date, nor did you initiate cancellation from your account. Consequently, you were charged. After you contacted our support team, we canceled your membership on the same date.Typically, SolutionInn study membership is nonrefundable according to our terms of service.
  
  However, as a one-time courtesy, we have issued a refund for the most recent charge, and it will be credited back to your account within 5 business days.We thank you for your patience while we worked to get this matter resolved.

  Business response

  07/01/2024

  Hello ******,
  
  Thanks for contacting us, and we apologize for your experience with SolutionInn study membership.
  
  We have reviewed your account and noted that you reactivated the 3-month membership on Jun 22, 2023. We did not receive any prior membership cancellation request from you before the renewal date, nor did you initiate cancellation from your account. Consequently, you were charged. After you contacted our support team, we canceled your membership on the same date. Typically, SolutionInn study membership is nonrefundable according to our terms of service.
  
  However, as a one-time courtesy, we have issued a refund for the most recent charge, and it will be credited back to your account within 5 business days. We thank you for your patience while we worked to get this matter resolved.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  This company is fraudulent. I had never even visited this website until the fraud department of my bank called on 4/13/24 about suspicious activity on my debit card. It was SolutionInn trying to charge my card. I dont know how they got my card information as I had never even visited their website before and dont use my debit card on websites.

• Initial Complaint

  02/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been getting charged a monthly fee of $14.99 for the last 3 months, and I'm not sure what it is for. The information says solutioninn.com so I went on and checked if I had a membership but I don't see anything. Is there another possible website that *** be charging me? I just want a refund for those transactions, or to cancel any future charges.I remember going thru this website once and never subscribing . Kindly respond me ASAP

  Business response

  02/23/2024

  Hello ******,
  
  Thanks for contacting us, and we apologize for your experience with SolutionInn study membership.
  
  Upon reviewing your account, we noticed that your membership has been active since Dec 17, 2023. We did not receive any prior membership cancellation request from you before the renewal date, nor did you initiate cancellation from your account. Consequently, you were charged. After receiving your email about membership cancellation, we cancelled your membership immediately on Feb 17, 2024, ensuring you will not be charged again in the future.
  
  Typically, SolutionInn study membership is nonrefundable according to our terms of service. As you've initiated a chargeback, the matter is now under discussion with the bank. If you decide to cancel it, we will proceed with the refund process. We appreciate your cooperation in this matter.
  
  We thank you for your patience while we worked to get this matter resolved.

  Business response

  02/23/2024

  Hello Ogirri,
  
  Thanks for contacting us, and we apologize for your experience with SolutionInn study membership.
  
  Upon reviewing your account, we noticed that your membership has been active since Dec 17, 2023. We did not receive any prior membership cancellation request from you before the renewal date, nor did you initiate cancellation from your account. Consequently, you were charged. After receiving your email about membership cancellation, we cancelled your membership immediately on Feb 17, 2024, ensuring you will not be charged again in the future.
  
  Typically, SolutionInn study membership is nonrefundable according to our terms of service. As you've initiated a chargeback, the matter is now under discussion with the bank. If you decide to cancel it, we will proceed with the refund process. We appreciate your cooperation in this matter.
  
  We thank you for your patience while we worked to get this matter resolved.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been getting charged a monthly fee of $14.99 for the last 3 months, and I'm not sure what it is for. The information says solutioninn.com so I went on and checked if I had a membership but I don't see anything. Is there another possible website that *** be charging me? I just want a refund for those transactions, or to cancel any future charges.

  Business response

  01/08/2024

  Hello *****,
  
  Thanks for contacting us, and we apologize for your experience with SolutionInn study membership.
  
  Upon reviewing your account, we've noticed that your membership has been active since the date of purchase, November 1, 2023. Throughout this active membership period, we did not receive any prior cancellation requests from you, nor did you initiate a cancellation from your own account. As a result, the charge was incurred on the renewal date.
  
  According to our terms of service, SolutionInn study memberships are typically nonrefundable. However, as you've filed a chargeback, the decision now lies with the bank. Since we haven't received any reply from you regarding the chargeback cancellation notice sent on November 4, 2023, we've submitted the file, and the decision currently rests with the bank. If you still wish to cancel the chargeback, we can proceed with the refund process.
  The decision is yourswhether to proceed with us or await the bank's decision. We kindly request your cooperation until the process reaches completion.
  
  We thank you for your patience while we worked to get this matter resolved.

  Business response

  01/09/2024

  Hello *****,
  
  Thanks for contacting us, and we apologize for your experience with SolutionInn study membership.
  
  Upon reviewing your account, we've noticed that your membership has been active since the date of purchase, November 1, 2023. Throughout this active membership period, we did not receive any prior cancellation requests from you, nor did you initiate a cancellation from your own account. As a result, the charge was incurred on the renewal date.
  
  According to our terms of service, SolutionInn study memberships are typically nonrefundable. However, as you've filed a chargeback, the decision now lies with the bank. Since we haven't received any reply from you regarding the chargeback cancellation notice sent on November 4, 2023, we've submitted the file, and the decision currently rests with the bank. If you still wish to cancel the chargeback, we can proceed with the refund process.
  The decision is yourswhether to proceed with us or await the bank's decision. We kindly request your cooperation until the process reaches completion.
  
  We thank you for your patience while we worked to get this matter resolved.

• Initial Complaint

  11/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On November 7th, I received a charge for $36.99 and went to find out what happened. Instead of canceling like I thought i had completed, a 3 month pause was placed. I was unaware of this and did not notice until the charge for 3 months came in. I reached out to the company who replied with "JK" so I filed a charge back since I thought I canceled. They emailed me back stating that I would need to wait for the chargeback to be settled, but then emailed the chargeback stating that I purchased the 3 month membership. They replied with my IP address and requesting my mailing address. I did request to cancel this next time and went through at least 6 screens of deals, offers, and requests to stay. No wonder there was some confusion on cancelation and that other people have had the same issue. I will be dropping this request for a chargeback because I do not want this company to have any more of my information.

  Business response

  11/22/2023

  Hello From SolutionInn,
  
  We deeply apologize for any inconvenience you've experienced with SolutionInn. Your concerns are of utmost importance, and we are diligently investigating this matter to ensure a swift resolution.
  
  Upon thorough review, we confirmed that your membership was active from the date of purchase on May 07, 2023. Following your request, we promptly processed the cancellation of your membership.
  
  It's noteworthy that during your cancellation request, you availed of a complimentary 3-month offer starting on 7-08-2023. Throughout this period, no prior cancellation requests were received from you, nor did you personally cancel it. Subsequently, a chargeback was filed. We promptly reached out, extending the option for a refund should you proceed with the cancellation. Unfortunately, we did not receive any response from your end.
  
  Regarding the 'JK:' response you received, it indicated a temporary system glitch, which has since been thoroughly addressed and resolved.
  
  We understand the chargeback has been filed, and this decision is now in the hands of the bank.
  We are committed to resolving this matter and hope this explanation clarifies the situation. Your patience and cooperation during our investigation are greatly appreciated. Rest assured, we consider this case closed.
  

  Business response

  11/27/2023

  Hello From SolutionInn,
  
  We deeply apologize for any inconvenience you've experienced with SolutionInn. Your concerns are of utmost importance, and we are diligently investigating this matter to ensure a swift resolution.
  
  Upon thorough review, we confirmed that your membership was active from the date of purchase on May 07, 2023. Following your request, we promptly processed the cancellation of your membership.
  
  It's noteworthy that during your cancellation request, you availed of a complimentary 3-month offer starting on 7-08-2023. Throughout this period, no prior cancellation requests were received from you, nor did you personally cancel it. Subsequently, a chargeback was filed. We promptly reached out, extending the option for a refund should you proceed with the cancellation. Unfortunately, we did not receive any response from your end.
  
  Regarding the 'JK:' response you received, it indicated a temporary system glitch, which has since been thoroughly addressed and resolved.
  
  We understand the chargeback has been filed, and this decision is now in the hands of the bank.
  We are committed to resolving this matter and hope this explanation clarifies the situation. Your patience and cooperation during our investigation are greatly appreciated. Rest assured, we consider this case closed.

• Initial Complaint

  10/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I got a three month subscription with Solutioninn. Cancelled successfully and logged back in at a later day for the time I had already paid for. When I logged back in it restarted the auto renewal. I attempted a 2nd time to cancel, not sure what happened and why it didn't go through. Before you can cancel you have to provide an email that isn't yours which I think should be illegal if it isn't. I notified them the day I noticed the charge by email. Every phone number I have tried for them doesn't work. Below is the email they sent me: Hello From SolutionInn, Thanks for reaching out to us over this matter. We have reviewed your account and noted that you reactivated the 3-month membership on July 08, 2023. After that, you initiated a cancellation request. We sent you a final step email on August 15, 2023, but you haven't completed the entire cancellation process yet, and your membership is still active. You didn't reach out to us regarding cancellation prior to this. Now, we have canceled the membership, and you will not be charged again in the future. Since you continued to use our service during this membership period, a refund is not possible. We appreciate your understanding in this matter. Regards, Solution Inn Team Customer Support As of now I have contacted my credit card company, and they are investigating. They told me I would more likely have to pay. They see this happen all the time.

  Business response

  10/13/2023

  Hello ********
  
  Thanks for contacting us, and we apologize for your experience with SolutionInn study membership.
  
  We have reviewed your account and noted that you reactivated the 3-month membership on July 08, 2023. After that, you initiated a cancellation request and we sent you a final step email on August 15, 2023. Due to an unsuccessful cancellation process, you were charged on the renewal date. After you contacted our support team, we canceled your membership on the same date.
  
  Typically, SolutionInn study membership is nonrefundable according to our terms of service. However, as a one-time courtesy, we have issued a refund for the most recent charge, and it will be credited back to your account within 5 business days.
  
  We thank you for your patience while we worked to get this matter resolved.

  Business response

  10/13/2023

  Hello ********
  
  Thanks for contacting us, and we apologize for your experience with SolutionInn study membership.
  
  We have reviewed your account and noted that you reactivated the 3-month membership on July 08, 2023. After that, you initiated a cancellation request and we sent you a final step email on August 15, 2023. Due to an unsuccessful cancellation process, you were charged on the renewal date. After you contacted our support team, we canceled your membership on the same date.
  
  Typically, SolutionInn study membership is nonrefundable according to our terms of service. However, as a one-time courtesy, we have issued a refund for the most recent charge, and it will be credited back to your account within 5 business days.
  
  We thank you for your patience while we worked to get this matter resolved.

  Customer response

  10/13/2023

  
  Complaint: ********
  
  I am glad I am getting my money back. If I understand correctly I cancelled my renewal correctly the first time, but when I logged back in it started back again, in the allotted time period I pad for. Your web-sight in my opinion purposely makes it hard and confusing to close or stop the auto renewal. I don't care what your terms say you are entrapping customers and purposely stealing from them and hiding it on a technicality. When I logged back in for a time period I paid for in advance and after I had canceled my subscription there should have been NO auto renewal re-instated when I logged back in. Also I should not have to provide anybody else's email for me to stop down my subscription/auto renewal. I hope a class action lawsuit is brought against your company! I caught the mistake the day of, and notified your business of the charge, and you all were like "No, look at our terms and conditions." Any reasonable business would have refunded me the money immediately! I had go to the extreme to get my money back. I will never use your site again!!! This business is an immoral business if I have ever seen one. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  10/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 09/27/2023 I applied for a free 1-month subscription for Solution Inn. On their website, they advertise free books for members using phrases like "100% discount", "free shipping", and at checkout, they clearly mark a $0.00 purchase fee and require payment data. I believed this to be too good to be true and initially thought they would send me a pdf and later received the hardcover book on 10/2/2023 which I had thought may be a rental situation. I have information attached in "Solution inn book url", "Solution inn free textbook", "Solution inn free textbook 1", and "Solution inn free textbook 2". The advertising can be misleading and they have a "free book" policy in a separate URL that was not listed anywhere on this main book page as of this posting. I have this attached in "Solution inn book policy". I only found out about this after I tried to cancel my membership to find that I would be charged for the book in what they call a price book recovery checkout. I have this attached in "price book recovery checkout". I initially sent a few email messages for clarification and then for a return request. I later found that this company is very poorly rated on the BBB and I am now taking extra precautions to document transactions and communication Lastly attached is the most recent message I've sent them along with the automatic response to it. It is the file "Solution inn message and automated response". The purpose of this complaint is to properly document initial communications and transactions with Solution Inn and to ensure prompt response from the Solution Inn team to avoid future charges on my account.

  Business response

  10/06/2023

  Hello From SolutionInn,
  
  We hope you are doing well. We have attached the complaint filed by ******** **** regarding the **** ****. It's important to note that we have never advertised free PDFs, Word documents, or ebooks. We exclusively provide physical textbooks to our members who are committed to using our services over the long term. The incentives we offer, such as **** ****s and accessories, are meant for our loyal clients. The attached document will provide you with a complete overview of the case. If you still require further clarification and proof, please don't hesitate to reach out to us.
  
  
  

  Business response

  10/11/2023

  Hello From SolutionInn,
  
  
  We hope you are having a wonderful day. We have attached the file regarding the issue highlighted by the complainant.
  
  As previously mentioned, we extend our incentives to our members only, and millions of people from renowned institutes are using our service along with these incentives. We address the complainant's queries on time, and you can see the attachment for reference.
  
  The complainant stated that they couldn't find the free book policy, but it's not hidden. Every sub-feature is presented within its main feature, and all policies are available in the "Terms and Conditions" section. For quick access to the mentioned details, you can find them in the "Book" section located in the website header.
  
  In summary, nothing is hidden; everything is presented in its own format. We have clearly explained the incentives in the header and their policies in the "Terms and Conditions" section. We cannot change the website according to individual customer preferences, but our support team is available 24/7 to provide assistance. We hope you understand the situation and our guidance. If you still require any additional information, please let us know.

  
  

  Customer response

  10/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I will just re-submit my exact answer on October 6th:

  Complaint: ********
  
  I am rejecting this response because:

  I will re-use the same response I provided on October 6th:

  
  The advertising page only made mentions of the free book policy at the very bottom in the far section. To reach the page, you would need to go to the very bottom into terms and services and then within the terms and services page you would click free book policy to then link you to another page with the policy. This policy should very clearly be stated on the webpage advertising the free book.
  
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  08/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Registered with card for free 7 day trial on August 23rd, 2023. Initiated cancelation of trial on August 24th. Tried multiple times to cancel during trial period and am not able to cancel. No response from their help desk or Support channels. Provides false advertising for trial period, as I was charged $14.99 on August 29th at 3:03 AM, and their phone line doesn't work / is not connected. The only way for me to cancel is to pay a $6.00 return fee for the book, but I cannot trust that they won't continuously charge me due to their lack of communication on the website and via their helpdesk. I will be contacting my financial institutions and the Attorney General's office in the next 3 to 5 business days if this issue is not rectified.

  Business response

  09/04/2023

  Hello From SolutionInn,
  
  We trust this message finds you in good health. We have already provided the necessary documentation as evidence regarding ******* *****'s accounts. Mr. ***** possesses two accounts, and he acquired the free book from both of them. We have also attached a link to our free book policy, which explicitly states that incentives are exclusively offered to our members.
  
  Furthermore, we diligently sent him a final step to complete the membership cancellation process, but regrettably, he did not follow through with the entire procedure. We believe that all the attached details provide a clear and comprehensive understanding of the situation

  Business response

  09/05/2023

  Hello From SolutionInn,
  
  We trust this message finds you in good health. We have already provided the necessary documentation as evidence regarding ******* *****'s accounts. Mr. ***** possesses two accounts, and he acquired the free book from both of them. We have also attached a link to our free book policy, which explicitly states that incentives are exclusively offered to our members.
  
  Furthermore, we diligently sent him a final step to complete the membership cancellation process, but regrettably, he did not follow through with the entire procedure. We believe that all the attached details provide a clear and comprehensive understanding of the situation

• Initial Complaint

  12/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Registered with card for free 7 day trial. Tried multiple times to cancel during trial period and am not able to cancel. No response from ************* or Support channels. Company is a scam and provides false advertising for trial period and wrong answers to questions.

  Business response

  01/09/2023

  Thanks for contacting solutionInn.
  
  The complainer signed up for trial membership on the 28th December 2022. The complainer then asked to cancel the membership.
  
  We responded her on the same date and offered her 1-month free membership so her experience our site can be revised. After that, we didn't hear from her until 6th January 2023.
  
  Please see the attachment for further reference.
  
  Looking forward to hearing from you.
  
  See Attachment/File: BBB complaint ******.pdf

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩