Reviews

I want to share my sad experience with this company, which is a scam. They don't abide by their promises. Once you sign up with them, you lose your money for many years, paying them for nothing, or you put yourself and your family into deep financial trouble. I purchased a timeshare account with them, which are points I can use it to have my vacation anywhere around the world where they have resorts. I was told that as long as I kept my payment up to date, my points would come directly into my account, and that the points I didn't use would accumulate and be used later on. These were all lies; They canceled the point I did not use every year, and it ended up that I paid them for nothing.Additionally, their lending is predatory, with a crazy high interest rate. I was also told that if, for any reason, I don't want to keep the timeshare, I can call them, and they will repurchase it from me. I tried several times to get out of that contract by calling them, and they surprised me that if I wanted to get out of the contract, I would have to pay off my loan, and when I pay it off, I would go out with nothing back to me, not a single *****. So it is a scam to **** your financial resources for so many years. Please don't buy a timeshare. Take my advice and stay away from those people who scam you with their lovely words during the sales presentation. They don't hold themselves accountable for any of that. The value is zero. It's just one scam after another, and they know what they are doing to get people to upgrade. Someone must stop what is happening to good, hard-working people who get lied to at every turn. Where is the customs protection association from what is happening? Another piece of advice: if you have already fallen into the timeshare trap, don't hire any of these companies that claim they can help you out; this is another big scam and another financial trap. Please don't sing with them. You will end up paying for the timeshare and for those scammers, too.

Thank you for sharing your experience. We understand your frustration and regret that your expectations were not met. Each concern you have is outlined multiple times in your purchase documents. This includes information about annual points, which you can bank into future years if you are unable to use them during the use year. The interest rate is provided after the sales team gets approval from you to run your credit. The exit option details are correct, as we are unable to take back your ownership points, which is a real estate transaction unless your loan is paid in full. If this is not something you were interested in, you have a 10-day rescission period to cancel the purchase. We appreciate your feedback and are here to assist you in any way we can.Thank you for sharing your experience. We understand your frustration and regret that your expectations were not met.Each concern you have is outlined multiple times in your purchase documents. This includes information about annual points, which you can bank into future years if you are unable to use them during the use year. The interest rate is provided after the sales team gets approval from you to run your credit. The exit option details are correct, as we are unable to take back your ownership points, which is a real estate transaction, and your loan would need to be paid in full. If this is not something you were interested in, you have a 10-day rescission period to cancel the purchase. We appreciate your feedback and are here to assist you in any way we can.

I bought points in July 24 and was told my closing fees of ~$2300 covered the maintenance fee and the first month payment and I would have my first payment in Sep. I did not receive a hard copy of any documents nor was a soft copy emailed, instead I received a thumb drive with the information. Fast forward to Dec 24 when I receive a notice that pro-rated maintenance fees have not been paid and my account has been suspended. When I called the number on the letter the *** said he doesn't have access to my closing information and I would have to contact the sales team. ****** is not good business practice. As a customer I expect the proper documentation to be transferred to the lein holder without me having to find the answer. Unacceptable MVC.

Thank you for sharing your experience. We understand your frustration and regret that your expectations were not met. We apologize for any inconvenience and the issues with your maintenance fees. We would like to look into this matter for you, please contact our Customer Advocacy team at ************. They will be able to assist you further. We appreciate your feedback and are here to help in any way we can.

Our experience with Marriott ************* has been nothing short of devastating. What started as an exciting investment in 2018 turned into a spiral of mounting financial obligations. At each "owner update" meeting, we were pressured to upgrade our points, being told our current level wasn't enough to fully enjoy the benefits. We fell for this three times, accumulating multiple loans with high interest rates. The salespeople conveniently omitted crucial information about loan terms and interest rates. We're now paying a staggering $13,000 annually for what amounts to a single vacation - if we can even book one. The maintenance fees have skyrocketed from around $1,100 to over $4,300, making ownership completely unsustainable. The promised "exclusive" resorts turned out to be available to anyone at much lower nightly rates than what we pay as owners. The booking system is frustrating to navigate, and the few properties within driving distance are either outdated or perpetually unavailable. When we tried to consolidate our loans, Marriott lost our paperwork and kept our $2,730 consolidation payment, claiming it was "forfeited" due to our "lack of action." Multiple attempts to resolve this through customer service were met with unreturned calls and endless runarounds. Recently we spoke with ***** in **************** which turned out to be a waste of time. She told us that if we paid off the loan ($57,000), they MIGHT take it back, then proceeded to tell us to contact ARDA or a 3rd party reseller. These people take ZERO accountability for their greedy salespeoples unethical behavior. Save yourself from this expensive mistake. You're better off booking directly through travel sites than getting locked into this deceptive timeshare scheme.

We are truly sorry to hear about your experience with Marriott ************** We apologize if you felt pressured during your three sales tours, which led to purchasing additional ownership points. During the purchase process, we are required to review your credit information, which is then shared with you for your signature and acknowledgment. It appears that you spoke with one of our Executive Customer Advocacy Managers, who thoroughly reviewed your concerns. They confirmed that there was no misrepresentation regarding your purchase and provided you with details about selling your ownership independently.