Complaints

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *****! This **** *** with Lawn & Order is the most lazy, lawn service I have ever had the displeasure of dealing with. I spoke with this guy 9 weeks ago agreed him to come the next day for a cut at our property, no show (no surprise). had to hire some kid off the street to cut my grass no calls or texts from him 3 days later. Now **** comes a month later cuts the grass and wants $150 for a month to cut the grass which is un necessary. I paid it and of course got burnt out of it, going on 3 weeks no grass cut have the same kid from another company as last time here cutting it since this ***** disappears with my money. Stay away from this guy I think he is on drugs.

  Business response

  09/30/2024

  
  Met with customer ****** on July 1st and discussed me coming back the next day to cut. He reached out to me July 2nd at 8:48pm asking where I was today as I was supposed to put him on the schedule to cut that day. I did forget to put him on the schedule which i explained to him and apologized for on July 3rd as he needed the grass cut. He got someone else to do it which was fine and then scheduled with me to come back in 2 weeks which i did. This shows that i was in communication with him through the days he says I did not communicate with him. It wasn't a month later that i came by it was on 7/16/24 which is what we scheduled and was 2 weeks from our conversation on July 3rd. The next cut was 7/23/24 from there we came back out on 8/12/24. Met with *** on the 8/12/24 and he asked me what do I owe you, I replied with $150. The $150 that he is asking for a refund is actually for the services already performed (3 cuts) not for the next month of service. To call me a ***** is very unfair as he received 3 cuts at $50/per cut totaling $150. To call me a ***** is total slander and defamation since he did receive his services and paid for them. I am not sure why this has played out like this but to go onto public platforms and continue to slander my name and business's name is uncalled for and to call me a ***** that is on drugs is completely inaccurate. I run an honest business its simple, he received 3 services at $50.00 per service totaling $150.00. 

  Customer response

  10/01/2024

   
  Complaint: 22219539
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

  Customer response

  10/01/2024

  You absolutely are a ***** and obviously you are high. You cut my grass twice in 8 weeks, you showed up the third time last as can be as my other guy was finishing up my lawn and you text making a joke about my other guy (the one who actually shows up and works something you should take note from) saying really bro hes using a push mower that guy runs laps about your sorry business and dont talk to me about slander and defamation i will gladly sue you and take you to court for scheme to defraud taking the $150 and disappearing especially even after i text asking for a refund how coincidentally no answer after that and also took you how many weeks to reply on here. Yes we will continue to bash you everywhere we can youre a fraud as my wife is annoyed with you as well. I told you take the money owed and refund the rest not take the whole thing. I knew in my stomach as soon as i handed you that cash you standing on my porch sorry sob story about your depression and how you have no money you would disappear and where did your worker go? Did you rob him from money to. 

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