Complaints

• Initial Complaint

  12/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The lead levels are very high in this product. Third party testing shows 94 ppb. The *** issues a warning in water that has 15 ppb. The customer service was also very condescending. They claim because it's whole food based that lead is an unavoidable prsence. But there are ways to minimize lead levels by sourcing from farms with less lead in the soil. Especially during pregnancy, I would avoid this brand. They say that they are under 4micrograms per serving, but because lead has a cumulative presence in the body, I cannot in good conscience use this product.

  Business response

  12/11/2024

  Dear Ms. *************** you for your interest in our Garden of Life Organics Prenatal.  At Garden of Life, the health and safety of our consumers is our highest priority.  Please rest assured that we have conducted thorough testing on our Garden of Life Prenatal Multi and can confidently assure you that it meets all applicable regulations. There is no safety risk to our consumers.  
  
  The safety and efficacy of our products are our top priorities. It is important to note that certain metals exist in the environment, so fruits and vegetables may absorb these elements from soil and water as they grow. Garden of Life conducts testing on both raw materials and finished products to ensure they meet robust standards of safety and quality. This includes testing every batch for arsenic, cadmium, mercury and lead to ensure full compliance with all applicable regulations and our rigorous internal standards.   Every?bottle of our product reflects our unwavering commitment to top quality, safety, and nutrition. 
  
  Garden of Life is a brand dedicated to empowering consumers with the tools necessary to achieve extraordinary health. We focus on using clean, traceable,and clinically studied ingredients in our products. Garden of Life is committed to sustainability and transparency, ensuring that our products support the holistic well-being of individuals. 

  Please send me your mailing address and I will be happy to refund you the $54.00 for the product.

  
  

• Initial Complaint

  12/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  PLEASE SHARE PREPAID RETURN LABEL FOR ALL ITEMS. FOUND MANY ITEMS TO BE UNSEALED AND OPENED (SEAL IS BROKEN UPON OPENING LID). THIS HAS BEEN DISAPPOINTING AND 0/5 CUSTOMER EXPERIENCE WITH **********************. WOULD BELIEVE THAT THE ACTUAL COMPANY WOULD BE ABLE TO PROVIDE BETTER QUALITY THAN GNC ETC.PLEASE REFUND ****** IMMEDIATELY AND CONFIRM IN EMAIL. THANKS Your Order #******** Placed on Dec 1, 2024, 11:42:57 AM Billing Info G L ************************************************************************************************************************** T: ************** Shipping Info G L ************************************************************************************************************************** T: ************** Payment Method Credit Card Shipping Method Best Way - *** Ground (2-5 Business Days)Items Qty Price Organics Men's Once Daily 30 Tablets SKU: ************ Size 30 ct 1$27.19 Organics Men's Once Daily 60 Tablets SKU: ************ Size 60 ct 1$45.59 Organics Organic Plant Calcium 90 Tablets SKU: ************ Size 90 ct 1$33.59 Organics Extra Strength Turmeric 120 Tablets SKU: ************ Size 120 ct 1$43.19 Organics Elderberry Immune GummySKU: ************ 1$30.39 *** Formulated Enzymes Organic Digest+ Tropical Fruit Flavor 90 Chewables SKU: ************ 1$27.19 Organics Men's 40+ Gummies SKU: ************ 1$30.39 Beets Beauty Gummies SKU: ************ 1$25.59 Raw Organics *************** SKU: ************ 1$8.79 Organics Vitamin C Organic Spray Orange Tangerine 2oz (58ml) Liquid SKU: ************ 1$11.99 *** Formulated Probiotics Organic Kids+ Cooler Watermelon 30 Chewables SKU: ************ 1$22.39 Minami Omega-3 ******** Daily Maintenance Orange - 120 Softgels SKU: ************* Size 120 ct 1$69.59 Subtotal $375.88 Discount (25% Off $200+) -$93.97 Shipping $0.00 Estimated Tax $0.00 Grand Total $******

  Business response

  12/06/2024

   Hello Mr. **************** you for your interest in Garden of Life's products.  We are also very sorry to hear of your experience.  This is to confirm that we have sent you via email a *** pre-paid return label for you to return the products to our warehouse.  As soon as they are returned, you will issue a full refund for the items that were returned.

  Thank you for choosing our Company! Please do not hesitate to contact us if you need further assistance.
  
  Empowering Healthier Lives Through Nutrition,
  
  ******* ******,
  Manager, Contact Center Management
  Tel: **************
  eCommerce Orders
  **************************************************************
  Tel: ************

  Customer response

  12/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Swi

• Initial Complaint

  03/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  their prenatal probiotics have been out of stock for a significant period of time MULTIPLE times in the past year. and either it's sold out everywhere or the prices are JACKED UP (including their plain women's probiotics). i've reached out to their customer service several times and i have NOT heard back at all. it's disgusting that they can't even provide a proper update when customers who rely on their products are RIGHTFULLY concerned regarding when we can get our probiotics again esp POSTPARTUM customers. why is it out of stock constantly??? is it a supply chain issues? is it a legal health issue? they need to make this RIGHT.

  Business response

  03/15/2024

  Dear ************,        
  
  Thank you for your interest in our products. Please be assured that we have not discontinued our Dr. ********** Prenatal Probiotics.
  
  The product is out of stock due to manufacturing delays. We are expecting it to be back in stock by the second week of April.
  
  We understand your frustration and we sincerely apologize for any inconvenience that this has caused. Please be assured that we are working diligently to resolve these issues as quickly as possible, and we greatly appreciate your patience and understanding during this challenging times.
   
   I am also so very sorry that you did not receive our responses sent to you on January 31 and March 8th.  Please be sure to check you junk mail to see if our email response when there.  In January when we wrote to you, the product was back in stock. 
  
  Thank you for choosing our Company! Please do not hesitate to contact us if you need further assistance.
  
  Empowering Extraordinary ******************************************************* ************** Management
  ************************************
  Tel: **************
  

  Customer response

  03/15/2024

   
  Complaint: 21397097
  
  I am rejecting this response because: business needs to accommodate the customer for this huge inconvenience by covering the months missed due to manufacturing delays
  
  Sincerely,
  
  *************************

  Business response

  03/19/2024

  Thank you for voicing your concerns.  We understand your frustration and we sincerely apologize. Please be assured that once the products are back in stock, we will be having a number of incentives for our loyal consumers.  Please stay tuned to our website for updates.

  Once again, we sincerely apologize.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This organization has horrible customer service. I bought these gummy vitamins off of Amazon. The vitamins actually made me feel horrible. They made me feel sick. They gave me cramps. They made me vomit. I reached out to the manufacturer and the manufacturer basically told me to contact Amazon for a return however, per Amazon the vitamins are non-re-returnable I contacted Garden Of Life I spoke to ******** and ******** keeps for me to contact Amazon for the refund even though I explained to her that thats not an option and sent her a screenshot. She was absolutely not helpful whatsoever. Even after I provided documentation to ******** that Amazon would not issue the refund, she still failed to resolve the issue.

  Business response

  02/26/2024

  Hello ********************,

  We are sorry for your experience with our product.  I have prepared and submitted a check request for $23.64 to our accounting team for you.  Your check should be mailed by March 01, 2024.

  Please do not hesitate to contact us if you need further assistance.

   

   

• Initial Complaint

  01/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased protein powder, it was not protein powder. Wrong flavor wrong caloric amount wrong macro breakdown. Wrong product in the wrong container, missing scoop. All around its not the correct product, containing different ingredients than what was on the ingredient label. This is a major issue for a food product to have the wrong ingredients in it. I provided the lot # that the product came from. Instead of addressing the issue which could potentially kill someone due to allergies, they just told me that the seasonal differences in the produce are the reason it tastes so different. I do understand there are seasonal differences in produce, this issue is not that. You might end up killing someone if you dont fix your quality control issue.

  Business response

  01/23/2024

  Hello **********************,

  I am so very sorry that you do not care for our updated version of our     Raw Organic Protein  Chocolate.  We do understand your concerns and would like to reassure that t he safety and efficacy of our products is of utmost concern. All raw materials have strict specifications and their Certificates of Analysis are kept on record. We also test all finished products for heavy metals, microbial growth and pathogenic species such as E. coli and Salmonella.  WE also do checks to ensure that the correct products are in our bottles.            

  
  We have recently  reformulated our Raw Organic Protein   formulas in an attempt    to improve the flavor and texture profiles.  This has led to the  change in the color, taste and texture that you are referring to.             The products still have same amount of protein and amino acids.    In the Raw Organic Protein, there is lower fat, lower net carbs, and more Vitamin A content. We've removed the carob bean gum. We did not remove the nutrients, as we did not add these nutrients to the formula; the Zinc, Manganese, Magnesium and Selenium are naturally occurring from our whole food ingredients, and they are still present in the formula in their naturally occurring amounts. Ingredients that are reaped in varying seasons can be different in composition, resulting in changes of nutrient value, color, taste, smell, and texture. Only products that are made with synthetic ingredients will not have changing consistency.
   
   Again, w e do understand your frustration and we are documenting these feedbacks for our ******************* Team to note.  Please send me your mailing address address and, I will be happy to refund you for the product.   
  
  Thank you for choosing our Company! Please do not hesitate to contact us if you need further assistance.
  
  Empowering Extraordinary ******************************************************* ************** Management
  ************************************
  Tel: **************
  
  

• Initial Complaint

  06/15/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This company promised a replacement bottle of ********* I have been waiting for my flax oil for 2 and 1/2 months. I'm in the military and I ship in and out and I did not receive my flax oil. I just spent a half an hour on the phone arguing with stupid people that knew nothing about what I was talking about despite the fact I gave them order numbers etc etc. I want the flax oil complementary replacement that this company committed to me. The customer number they gave me was ********.

  Business response

  08/03/2023

  I am so very sorry that **************** is unhappy with the resolution to her issue.  In March **************** contacted us and reported that she bought our ************ from a health food store and it was expired.  Even though it is against Garden Of Life's policy to replace expired products, we sent her a replacement bottle.  In April, **************** called to report that she received the order but, the box was empty.  We again sent her another replacement bottle in April.  In July, she called again to report that she did not get the second replacement sent in April and she reported that a digit was missing from her address.  **************** was informed via email that, the item is currently out of stock and it will be sent when it is back in stock.

  I would like to reassure **************** that she will receive the product once it gets back in stock.

  Business response

  08/14/2023

  I am so very sorry that **************** is unhappy with the resolution to her issue.  In March **************** contacted us and reported that she bought our ************ from a health food store and it was expired.  Even though it is against Garden Of Life's policy to replace expired products, we sent her a replacement bottle.  In April, **************** called to report that she received the order but, the box was empty.  We again sent her another replacement bottle in April.  In July, she called again to report that she did not get the second replacement sent in April and she reported that a digit was missing from her address.  **************** was informed via email that, the item is currently out of stock and it will be sent when it is back in stock.

  I would like to reassure **************** that she will receive the product once it gets back in stock.

  Customer response

  08/14/2023

   
  Complaint: 20191317
  
  I am rejecting this response because:57316751-01E9B I was not informed the flax oil was out of stock and I have been checking my mail every day for it. I'm going to ******* buying my products from this company who have changed their name and joined force with something else. I have been a purchaser of this company for 30 years since I was in my teens. This is not good customer service. Where is my bottle of flax oil please if you're not going to send it you can reimburse me please. Thank you
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Garden of Life Dr. ********** Organic Fiber reported to Better Business Bureau motive offensive picture on packing of mal nutrition slim skinny person *************** mocking stereotyping under 150 pounds skinny Major League Baseball player since ********** trade of 2 ******** between New ********* that lead to ****************** WorldSeries on tv with no alcohol advrrtisements since **** ***************** Company Lawsuits settlement of less then ***************. Dollars

  Business response

  08/03/2023

  We would like to sincerely apologize for our Dr. ********** package being offensive to Mr.  *******. The intention of the image on the package was not to depict a specific gender or body type. The intention is to highlight the fact that Prebiotic Fiber works throughout the body to feed your beneficial gut bacteria and support a healthy microbiome.

  I will be happy to submit ****************** concerns to our Marketing Team for them to re-evaluate the Dr. ********** Prebiotics Fiber packaging and make changes if deemed necessary.

  Business response

  08/23/2023

  We would like to sincerely apologize for our Dr.  ********** package being offensive to Mr.  *******. The intention of the image on the package was not to depict a specific gender or body type.  The intention is to highlight the fact that Prebiotic Fiber works throughout the body to feed your beneficial gut bacteria and support a healthy microbiome.

  I will be happy to submit ****************** concerns to our Marketing Team for them to re-evaluate the Dr. ********** Prebiotics Fiber packaging and make changes if deemed necessary.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩