Reviews

Hello Connie, 
While I understand your frustration as no one likes being impounded, you gave a 1 star review for the rates you were charged. Please understand we have no say in the rates as they are governed by both county and state legislature. You paid the correct rates and storage is applied at 6 hours per Florida State Statute. A lien is filed instantly when your vehicle is impounded and you signed the Lien Release Form acknowledging this, so I am not sure why you gave a 1 star reveiw. We merely did a job we are contracted to do and charged you the rates we are required to charge so I dont see the complaint here or what, if any merit is behind it. 

Good morning David, 
I see you parked your Toyota Corolla in a Visitor space with a invalid License plate that did not belong on that vehicle. This is a standard rule of any apartment complex in the State of Florida, not to mention a rule of the community you were in. If you are a resident there, you agreed in your lease to keep any vehicle you bring on site, legal in lawfully operating order (registered with a valid license plate, insured etc) or you "Would be towed at the vehicle owners expense". If you are a VISITOR visiting that community, it is the resident you were visiting's responsibility to advise you of the community rules. Our signs with our toll free 800# are located at every entrance of that community that go to our 24/7 dispatch not to mention a simple google search will provide you with all of our locations if you didnt want to call and ask where to go, and what to bring etc. You could have even called 911, the Police would have gladly given you our address as they knew where the vehicle was, (thats the case number on that reciept you were given). To address your second half of your complaint, we towed your car exactly how Toyota suggests, its a pretty simple vehicle to tow and there was no damage done to your vehicle in that process by our staff. To that point our staff documented all the pre existing damages on your vehicle, all the dents, dings, scratches, faded paint, chips in your windshielf, missing pieces in your front bumper (the list goes on). Our staff also will try and hurry a process along as the rates do go up per the county so we attempt to get the vehicle picked up as soon as possible.
The State of Florida doesnt have any record of your car being registered currently so I would recomend before you call a company "Scammy", maybe follow the State Law and get your car properly registered before you leave it unattended in an apartment complex that has "Towing Signs" all over at every entrance. In closing, I get it, you didnt like being towed, but to fabricate such a complaint isnt exactly how a professional adult responds to a company just doing its job that it was contracted to do that posts their signs at every entrance (you literally drove this car past a TOW AWAY ZONE sign). 

Good afternoon, 

I am sorry for your moms car breaking down. To your point, how are we to know a vehcile is broken down and a 3rd party parked it incorrectly? We merely do a job we are contracted to do and we charge rates both the County and State of ******* regulate. To your own admission you knew the vehicle was parked wrong, you should have pointed this out to the tow truck driver so they could have placed the vehicle correctly in the spot you advised them to put it in. Also waiting a day to move it in a tow away zone is admittedly not the best idea. I am very sorry for what is going on with your vehicles but please understand we are just doing a job that you agreed to us doing when you signed your lease, much like any apartment complex. They do put these rules in your lease that you initial too when you sign it as well as give you an addendum that goes over all the rules. 

Good afternoon ********, 

While I am sorry for your frustation, you were charged accurately with both County governed rates as well as state imposed fees. We operate under the letter of the law and you can simply ****** these fees to see they are accurate. FSS ****** covers this as well. Even *************************** explained to you you were mistaken on how you read the reciept and you were charged the correct rates, she confirmed this in email with me back in August. Your daughters vehicle was parked where she didnt pay to park as the sign instructed her. The tow was valid as we advised you of such back in August as well, had she paid to park and followed the directions on the sign infront of her vehicle when she parked, she would not have been towed. We merely do a job that we are contracted to do, we do not get to set our own rates nor do we set the rules. We just tow the vehicle and we also charge what the county/state advise us we are to charge. Your complaints were already addressed as well as your time lines were corrected when you emailed us all of your complaints, we also pointed out they were innacurate complaints as well as  Hillsborough County advised you of such. 

Good Morning ****, 

You didnt provide any specifics regarding why you were towed but to address your complaint, the rates we charge are governed by both the county and the state. We are told how much we can charge, we do not get to make up rates as we please for impounded vehicles. The rates are largely set by the county commissioners in the county you were towed in.