We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Cabinets

          Bay Cabinets and Millworks

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Cabinets.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            08/12/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 4/12/24 I signed a contract with Bay Cabinets and Millworks for a Custom built Entertainment Center. At that time, I was told they were 4-6 weeks out before starting a project. I was contacted by Jarret Gross on 7/8/24 and told he was ready to go to production. He came the following day, took measurements and we made a few modifications to original plans over the next few days. On 7/17 J. Gross called and said they were ready to install our unit except for the cabinet doors and hardware which had been ordered, scheduled for 7/22. On 7/22, BCM delayed installation. On 7/24, I received a text message from J. Gross to call someone named Jason to set up installation.. Installation was scheduled for 11a.m. on 7/25. Two towers, a bridge, kickplates and 3 cabinet boxes were installed. They also left us 9 shelves. No wainscoting/shiplap for behind the TV, no countertop surface above the cabinets, no shelving brackets to install the shelves in the 2 towers and no provisions for shelves or drawers were made in the cabinets. There are gaps between the tower and the cabinets, The holes for the bracket shelves were not lined up evenly and poorly cut, several boards are not cut well (splintered edges) one base shelf has 2 nails that were over shot through the board. We have tried to contact BCM via phone, text, email and by going to their physical location. We have had no response to any of our attempts. The last communication we had with them was on 7/25/24 when they did the partial install and we gave them partial payment of the 2nd payment on the contract. We told Jason there was too many parts missing to give them the full amount on 7/25. The check I gave him has been cashed and has cleared my bank. We would would like to get at least a partial refund of the money we spent with BCM as our project is incomplete and poorly completed. We are going to have to have another cabinet company correct what they did incorrectly and make what they omitted.

          • Initial Complaint

            07/25/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Contracted to have cabinet built April 2024. Was originally told 2–3 weeks. Told lies for several months about why it wasn’t getting completed. Confronted owner Jason Dollinger 7/25 and he told me no refund, gone broke, closing shop. The cabinet was only partially built. He also has materials I bought for the project that he refused to open up and give back. Other company employees who lied and to me along the way were Cory jones and Jarrett gross.

          • Initial Complaint

            06/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            New cabinets installed, but getting legal threats to complete payments prior to completion of work.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 1

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          17601 Ashley Dr Ste A1

          Panama City Beach, FL 32413-5132

          Visit Website

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.